Paycor Reviews

Paycor has given us a cost savings as well as time savings. The integration between Applicant Tracking (which is amazing) and Onboarding has reduced our time to find, hire and set up new employees. Payroll processing time is dramatically faster as well as the time clock integration makes payroll easier. There is a great analytic component. The team is very helpful and we are seeing huge savings over ADP.

The tax component has been the only part that has been a little difficult. The time to get a response from this team is pretty long and it's not possible to contact them directly.

Employees' time off, whether for illness or other reasons, can be recorded. It also includes performance management, which allows you to track the efficiency and output of each worker, as well as the development of ongoing projects. Fast and error-free payroll processing has been achieved.

Employees have reported issues logging into the system to make leave or vacation requests or administering excused absences, highlighting a persistent difficulty with the self-service interface. In an ideal world, I wouldn't have to restrict my productivity to times when I had access to the internet by using technologies that can function offline.

Paycor handles all of the problems and tasks that as a business owner you just do not have time for. They make it simple to input information and get the job done allowing us to focus on other tasks. Once setup, everything just happens automatically and it's a seamless system.

Setting up and having getting things on track for special cases such as child support and taxes. Calling in for help is not a fun thing to have to deal with and these were our biggest issues which took a long time to resolve and caused a lot of problems.

I really like the payroll function of the software, it is very easy to set up and run payroll. Also the user side of things is very simple and available in Spanish.

Billing is inconsistent and uninformative, you ask questions and cannot get a direct or clear answer, I think it is very fair to be asking what I am paying for. Which then leads to the other worst function for this company which is customer service, I have been working on a billing question about delivery fees for over a month now, I have now had to ask 3 different people which include the sales people that sold me on Paycor.

I have been working on getting a user simple access to review our time cards and it is taking 3 weeks now. I called the support team, they told me it was fixed (it was not). I then created a case number by reaching out to through their support email, a week later I had to follow up with another phone call and they told me they had not even started working on this, so I had to sit on the phone for an hour while they worked on it.

The software seems to be the all-in-one software that we need. However, in reality, the features are not well integrated and do not reliably function as one would need.

- Software is complicated, glitchy, and inaccurate- User access is not easy to use or set up and often changes without my company changing it- Paycor is not tax compliance for their clients, we've had several mailed notices about the issues- The support is unprofessional, chats ending without resolution, phone calls that say they're being escalated without any resolution- We have so many open tickets without resoution

The initial implementation of our first client ID was seamless. We then acquired another company and had to set up a separate Client ID for them. That process was a bit more complicated and it took some time to get the two Client IDs to mirror each other, but now everything is working seamlessly. We love the HR, Payroll, Time Off Tracking and Applicant Tracking Systems. The modules are easy to use and any questions or issues we have are answered timely.

The Learning Management System is not great. It's very difficult to use, and even though I've gone through the Administrator training, I am still having trouble using this module.

Paycor is an excellent payroll solution. The user interface is intuitive and easy to use, and it integrates seamlessly with other software. The customer service is outstanding, and they are always available to answer any questions I might have. Overall, I am very satisfied with the service Paycor provides.

While Paycor is a great payroll solution, it does have some drawbacks. It can be expensive for small businesses, and the reporting features are somewhat limited. Also, it could use more customization options for different businesses.

I like how easy it is for me to get all the info about each of my employees. I can see their schedule and how much they worked also current pay and years of employment.

The time and attendence side of paycor is my least favorite part. It is slow, and looks like it was made in the 90s. It is very intuitive and takes lots of clicks to make minor changes.

Paycor is used on a regular basis at our company for timekeeping purposes, both through a mobile app and a web site. In addition, we process paid time off requests through the Time Accrual system, which also handles our Benefits Administration platform and Scheduling platform needs.

There is a lot that can be enhanced about the Time Accrual system. It is important that employees can easily keep track of their vacation time and that the method used to determine their balance is clear.

Scheduling - Pro version offers a team chat function that is a decently effective team communication tool (think simple Slack), and offers solid scheduling flexibility for employee scheduling that fits our business needs. We needed an option that allowed employees to communicate their availability on a week-to-week basis and Paycor's option largely supports that.

Easy to learn - really, the system is pretty easy to learn and get up to speed for new users.

Onboarding - certainly offered a cleaner and easier onboarding experience for new hire paperwork than our prior system.

Customer support - Support teams seem overwhelmed at all times. You never reach "your" customer service rep as they are busy serving 300 other clients like you. They lack follow through on completing tasks (expect to do some hand-holding) and follow up communication is poor.

Integration - no real ownership from the implementation team to help us successful onboard. Communication from Paycor team was severely lacking throughout the onboarding process.

Multi-systems - ATS, Scheduling, Benefits, and HR are really 4 separate systems integrated together. They mostly play nicely until they don't. Makes for an awkward user experience at times too.

Buggy - We have experienced on-going software issues that have yet to reach a resolution. Feedback from us and other Paycor users in the Paycor Ideas channel seems to show a small response, desire, or ability to make improvements from user suggestions.

Paycor is very easy to use and checks all the boxes for an HRIS. It encompasses everything we were looking for and all of our employees love the performance and engagement features of the tool.

Sometimes the site can be a little slow and you do not have a dedicated account manager but support is extremely helpful and responds quickly and everyone who has been assigned to our account for implementations, benefit feeds, etc. has been top notch!

The report functionality is fantastic. I like having the ability to customize reports, this saves me a lot of time. I also like the ease of the software and the great customer service Paycor provides.! Paycor also continues to listen to customer feedback and make improvements.

I like all the functions of Paycor, this isn't anything I dislike but the onboarding doesn't really work for us since we don't hire on an every month basis. I couldn't justify the cost but if we did I would definitely use it.

It is very user friendly. You can find the things you are looking for without searching around the website. The phone app is easy to use as well.

The only problem I have had so far is figuring out how to correctly accrue the vacation hours.

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions.
2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues.
3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique.
4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!