Paycor Reviews

Paycor is used on a regular basis at our company for timekeeping purposes, both through a mobile app and a web site. In addition, we process paid time off requests through the Time Accrual system, which also handles our Benefits Administration platform and Scheduling platform needs.

There is a lot that can be enhanced about the Time Accrual system. It is important that employees can easily keep track of their vacation time and that the method used to determine their balance is clear.

Visually, the system is very easy to use and navigate. This is great for employees who are not in the system day-to-day. Better than UltiPro or comparable systems.

Everything else. Customer service is horrendous; their model is based on reaching out to their general support line or live chat for direct assistance, but it's a 50/50 shot as to whether you get someone knowledgeable, or whether you get someone who needs knowledge FROM YOU. Also, the live chat does not support all products Paycor offers (i.e. benefits advisor aka bswift), so that will not be a place you can rely on.Paycor has a pattern of going out, acquiring products, and 'loosely' integrating them, so if you want/need barebones add-ons for little additional expense, this is the option for you. Don't expect the systems to 'talk' to each other outside of providing name, email, department, job title, and little else. Perfect examples of these are the ATS (formerly Newton Software), the learning management system (Litmos), the benefits platform (bswift), and the talent management tool (7geese). If you have to choose Paycor, I'd suggest NOT taking these additional platforms and integrating outside vendors to Paycor via API/SFTP. Paycor has an open API platform, so if you can find an engineering resource to help you set up those feeds, you will be good to go.Last thing: Paycor DOES NOT support equity or bonus-type reporting fields in the system. You can add a 'custom field', but that field will not reflect history or changes as they occur. Bonus and equity data can be imported into the payroll paygrid directly, but don't expect those standard fields in the Paycor system.

Paycor offers many benefits inside their payroll software package. The feature I value the most is the ability to track employee hours in different departments and set up each department in separate general ledger accounts. This allows me to easily transfer my payroll data into my financial software. This is a huge time saving feature for me. Whenever I need to call customer service, they are knowledgeable and address any issues I may have in a timely manner. I do not usually need to call for customer support because the software is so user friendly that under normal circumstances I can handle everything on my own. I do not even consider moving to another program because of the ease of use and affordability Paycor's software offers.

There is not really anything I don't like about the software. Sometimes I wish I could get by without having to use my mouse while entering my payroll but there are a few items on the screen that can not be chosen without switching from keystrokes to the mouse.

I like how easy it is for me to get all the info about each of my employees. I can see their schedule and how much they worked also current pay and years of employment.

The time and attendence side of paycor is my least favorite part. It is slow, and looks like it was made in the 90s. It is very intuitive and takes lots of clicks to make minor changes.

Paycor is very easy to use and checks all the boxes for an HRIS. It encompasses everything we were looking for and all of our employees love the performance and engagement features of the tool.

Sometimes the site can be a little slow and you do not have a dedicated account manager but support is extremely helpful and responds quickly and everyone who has been assigned to our account for implementations, benefit feeds, etc. has been top notch!

Ease of use. Well integrated set of products. Extremely well received and adopted by employees. Zero push back at implementation.

Customer support team is in need of product education. API's are difficult and cumbersome. Implementation was more difficult than expected.

Employees' time off, whether for illness or other reasons, can be recorded. It also includes performance management, which allows you to track the efficiency and output of each worker, as well as the development of ongoing projects. Fast and error-free payroll processing has been achieved.

Employees have reported issues logging into the system to make leave or vacation requests or administering excused absences, highlighting a persistent difficulty with the self-service interface. In an ideal world, I wouldn't have to restrict my productivity to times when I had access to the internet by using technologies that can function offline.

Super easy to administer and make changes to things like job titles and benefits. Employees love the app! Online recruiting and direct integration into HR/Payroll upon hiring makes things seamless.

We just have a shift differential that Paycor isn't able to calculate so I have to do it manually.

The payroll platform is so seamless and easy to use. This is the best function of the platform. I also like the ATS; it's also easy to post, review, store notes/scorecards, and schedule interviews. The hire to onboarding process is perfect.

The customer service and benefits implimentation and enrollment is not the best or smoothest I've used. Once set up, it runs fine.

The software seems to be the all-in-one software that we need. However, in reality, the features are not well integrated and do not reliably function as one would need.

- Software is complicated, glitchy, and inaccurate- User access is not easy to use or set up and often changes without my company changing it- Paycor is not tax compliance for their clients, we've had several mailed notices about the issues- The support is unprofessional, chats ending without resolution, phone calls that say they're being escalated without any resolution- We have so many open tickets without resoution

Pros: I received good help with set up, but once I was using it and had difficulty those people were gone.

Cons: The owner of the company complained about journal downloading and importing. There are multiple steps to change formats before it can be uploaded. If an employee has multiple banks it shows multiples transactions.

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Timecard maintenance WAS easy and very few steps to correct/maintain/approve.WAS is due to them making changes that we feel took steps backwards. What was 2 clicks is now 5!

Sales persons did a great job selling a product that CAN NOT deliver. Every step from set up to the daily use of this program has fallen short. Starting with day 1 - they took one of our name badges to test - said they would work with their clocks and software. Then day before going live the clocks where hooked up and the badges didn't work! Our staff now have to punch in numbers to clock in/out. We just acquired a new facility and started working with a team 1.5 months before needing to go live and we are now 2 months live and still having major program, use, report issues! (only 15 employees in this company)There implemation teams are SO BAD, DON"T FOLLOW THUR and JUST DON"T TAKE CARE OF THINGS.They like to submit problems to IT - which is a black hole (aren't resolved and work arounds have to be done)