Fleet Complete Reviews
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281 Reviews
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Survey
Reviewed on 1/03/2019
Great
Great
Pros
Great Trackability and Scaling, Ease of use
Cons
I currently do not have any issue's with the software
Response from Fleet Complete
We're thrilled to hear everything is working smoothly for you, Angela! Thanks for taking the time to leave us this review. We hope you continue to use and enjoy your Fleet Complete solution in the future.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fleet Complete Customer Service is very helpful.
Reviewed on 17/01/2024
We have been pleased with the ELD equipment and software, no real issues to report. I recently...
We have been pleased with the ELD equipment and software, no real issues to report. I recently needed to order a 6 pin adapter for my dashlink device and customer service came thru for me again when I didn't know where to purchase one.
Pros
Easy to use the software, truck installation has simple to follow instructions. Customer service has always helped me when there are technological issues I cannot resolve on my own.
Cons
Sometimes there is a wait for someone to be available for phone help, also it is hard to communicate with my area representative.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
stock transport inc
Reviewed on 29/10/2019
absolutely horrible thus far.
absolutely horrible thus far.
Pros
I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.
Cons
same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.
Alternatives Considered
Fleet MobilityReasons for Choosing Fleet Complete
needed to upgrade equipment and wanted cameras and were having some issues with the older units.Switched From
Fleet MobilityReasons for Switching to Fleet Complete
we were sold on the functions, cameras, easiness to use and pricing.Response from Fleet Complete
Hi Sandra! We're so sorry to hear about your experience so far and want to sincerely apologize for the service you've received.We've located your open tickets and have escalated your concerns to our management in Support. Someone will be giving you a call at the number we have on file for your account to discuss this further. If there's anything we can do in the meantime, please feel free to send an email to [email protected] so we can get you the assistance you need. We hope we can improve your relationship with us moving forward and encourage you to reach out if there's anything we can do for you to better achieve this. Thank you.
- Industry: Wholesale
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great way to track and monitor your fleet
Reviewed on 31/10/2019
Pros
PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...
Cons
A little finicky on the web based app. Not super easy to navigate to certain functions
Response from Fleet Complete
Hi Eric! We're pleased to know you've been using the Fleet Complete system for over 2 yearrs and have an overall positive experience and will share your feedback of the web application with our development team for consideration. We're always working to improve our system, and feedback like yours is valuable to the work we do. Thank you kindly for the review.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Fleet complete
Reviewed on 11/12/2019
It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate...
It was really good. Before we switched I enjoyed it and it worked well to keep track of and locate assets during the day.
Pros
It was a great way to track our trucks. It used different icons to differentiate different assets. You could go back as many days as you wanted to see where a truck had went.
Cons
The app had many delays and lagged. It was slow to catch up. It also didn’t have real time tracking.
Response from Fleet Complete
Hi Colin! Thanks for providing your feedback on the Fleet Complete system. We're plewsed to know you enjoyed the system overall, and will be sure to share your thoughts about the lagging and delays with our development team so we know what to work on. We appreciate your support and review - Thank you!
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
Fleet..not so complete
Reviewed on 30/10/2019
Overall a decent experience, but value for money is where they lack… With the number of vehicles in...
Overall a decent experience, but value for money is where they lack… With the number of vehicles in our fleet we should have our issues resolved immediately
Pros
Ability to track and monitor assets and fleet - Speed, harsh breaking, Rapid acceleration are some of the options available. You can also do a breadcrumb trail monitor on assets to determine where they have gone and what route they took to get to their destinations
Cons
The mobile app is very clunky and buggy, often crashes and has not improved at all over the years. GPS system in the vehicle often gets unplugged by technicians and not reinstalled after service.
Response from Fleet Complete
Hi there! Thank you for your review and feedback. We will be sure to share your thoughts with our team for consideration. Should you ever be experiencing issues with the mobile application or re-installing our devices, please get in touch with our Support department at 1-800-220-0779 ext. 2 or via email at [email protected]. We'd be more than happy to investigate. If there's anything else we can do to improve our system, please feel free to let us know at [email protected]. Thank you.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pretty effective software
Reviewed on 18/02/2019
We had a lot of paper log violations before using Fleet Complete, it makes the driver aware of any...
We had a lot of paper log violations before using Fleet Complete, it makes the driver aware of any issues before they occur.
Pros
It was easy to install in our trucks, and the drivers find it easy to navigate for the most part.
Cons
Once in a while it will switch the driver from off duty to on duty for no reason. It's an easy fix, but does take time away from the driver when they have to edit.
Response from Fleet Complete
Hi Duane! Thanks for the honest feedback and review. We'll be sharing this information with our Engineers so that we can continue to improve your Fleet Complete experience. We're thrilled to know you are able to use our software to help prevent violations and we hope you continue to use and enjoy our services in the future.
- Industry: Glass, Ceramics & Concrete
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Feedback
Reviewed on 22/02/2019
Pros
Ability for detailed reporting.
Ability to preset peramaters.
Cons
Slow to update ( 2 minutes) We wish it could be real time
Costly in larger fleets
Response from Fleet Complete
Hi Chad! Thanks for the honest feedback. Our team will use this information as we continue to make improvements to our service. Please note, you can always update the frequency of recording for tracking your vehicles in your DDS settings on the application. Please give us a call if you require any assistance with this at 1-800-220-0779 ext. 2. Hope that helps!
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 3.0 /10
Good product
Reviewed on 2/02/2024
Pros
Works for what we need, priced well. Ease of function and gathering reports. Customer servide is top notch.
Cons
Habe not had any issues other then the web based help site. The representative help is phenomenal.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use if you need live tracking!
Reviewed on 20/12/2017
Occasional vehicle tracking. But I needed LIVE vehicle tracking.
Occasional vehicle tracking. But I needed LIVE vehicle tracking.
Pros
Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.
Cons
First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.
Response from Fleet Complete
We strive to provide best possible service and honest feedback from our customers helps us improve on our product and service. Our Loyalty team will be reaching out to you today.
Thank you,
Fleet Complete Team
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Worth Every Penny, Every Day
Reviewed on 26/02/2019
Real time tracking, with the addition of Big Road all in the same system to access and monitor...
Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!
Pros
It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!
Cons
I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it!
But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!
Response from Fleet Complete
Hello JJ! What an awesome and thorough review! We're so glad to know you are enjoying our products, as well as your interactions with our team. Being customer-centric is one of our core values here at Fleet Complete, so we're really glad you've noticed. Thank you for the excellent feedback and review.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Ease of Use
Reviewed on 29/10/2019
I don't have a lot of experience with other tracking apps but I do find this one easy to use....
I don't have a lot of experience with other tracking apps but I do find this one easy to use. Overall satisfied with its performance. We used to in the past have problems with the trackers in the vehicles would sporadically lose tracking but that seemed to solve itself recently.
Pros
I really like you use google maps. With google maps and the traffic indicator it really helps plan routes for traffic heavy times during the day. I do like the app availability so I am able to track our vehicles during those unexpected times when I'm not in the office.
Cons
I find the desktop app version works better than the web based version. I find the web base version slows down my computer. I have the same issue with the desktop app version but not as bad as the web based. Also I don't like when i'm looking for 1 particular vehicle and select it I find it difficult to deselect it. It will continue to track that same vehicle until I select a different vehicle or restart the app.
Response from Fleet Complete
Hi James! We appreciate you taking the time to provide your feedback of the Fleet Complete software. We'll be sure to share your thoughts regarding the desktop and web applications with our development team as we work to improve both platforms. As for any issues deselecting the vehicles on the map, please get in touch with our Support team at 1-800-220-0779 ext. 2 or via email at [email protected] so we can investigate why this might be happening to you. We'd be more than happy to help!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Quick to sell you on no help to fix it
Reviewed on 9/04/2020
My whole personal experience with big road has been terrible from day one. every other day devices...
My whole personal experience with big road has been terrible from day one. every other day devices malfunction.
Pros
I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature
Cons
Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.
Response from Fleet Complete
Hi Justin! Thank you for bringing this to our attention. We're so sorry to hear of your experience with our VIsion product and the difficulty in reaching a resolution with our team. We've looked into your tickets and shared your feedback with our management. Someone from our Customer Success department will be giving you a call shortly to discuss this further and see how we can resolve this. If there's anything we can do in the meantime, please don't hesitate to call us at 1-800-220-0779 or email [email protected] for assistance. Our sincerest apologies once again.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Complete Failure
Reviewed on 8/12/2017
Pros
When it works the reporting is good. The application is so unreliable, I cannot depend on knowing where my vehicles are at any given time.
Cons
The application is a complete failure. Do not sign a contract. I have vehicles that have not reported for months. Even with replacement devices to upgraded technology, still no tracking available. I have ask for refunds for a vehicle that did not report for 3 months from March to June 2017. As of November still no refund.TOTALLY UNRELIABLE.
Response from Fleet Complete
Thank you for reaching out to us and sharing your feedback here. We¿re sorry to hear that your devices are having some challenges. We advised our loyalty team of the issues you are having and someone from our Loyalty department will be in touch with you within the next 24 hours. In the meantime if you have any challenges please call our support team at 1-800-220-0779 x.2.
Thank you,
Fleet Complete Team
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Works Well for basic needs.
Reviewed on 19/09/2019
It worked well for what we needed it . ultimately we can see how it is geared more towards being a...
It worked well for what we needed it . ultimately we can see how it is geared more towards being a trucking software over a passenger carrying software.
Pros
we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.
Cons
i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.
Response from Fleet Complete
Hi Adrian! Thanks for reviewing the Fleet Complete system. Your feedback is valuable to the work we do day in and day out, and we'll be sure to share your suggestion about real-time tracking with our team. Please note, you can always change your settings to have your vehicles report more frequently by adjusting the device data settings to suit your needs. Please give us a call at 1-800-220-0779 if you need any assistance with changing your device data settings. We'd be more than happy to help.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The worst product support we have ever encountered
Reviewed on 15/01/2021
Extremely frustrating/
Extremely frustrating/
Pros
We choose fleet complete because they were affiliate with AT&T wireless who has provided excellent communication service for our company since 2007. Unfortunately we found that AT&T made a VERY POOR choice with their partnership with Fleet Complete.
Cons
extremely not user friendly. Huge delays with reporting. We go days without receiving updates on some of our vehicles
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I had a defective Device; Tech Support took me in circles for 5 months with no replacement...
Reviewed on 30/03/2022
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical...
Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.
Pros
I liked the selling point of the app where I can track my trucks delivering product to clients.
Cons
The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fleet Complete
Reviewed on 27/02/2020
Easy to setup and label all vehicles, also like the available access to multiple people.
Easy to setup and label all vehicles, also like the available access to multiple people.
Pros
The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.
Cons
Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.
Response from Fleet Complete
Hi JEWELL! Thanks for the excellent feedback and review. We are proud to know you would recommend our product to others. We will also share your thoughts regarding the customizability of our reports with our development team for consideration. We hope you continue to use and enjoy the Fleet Complete system. If you'd ever like to share additional feedback with us, please feel free to do so at [email protected].
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible Customer service
Reviewed on 6/03/2024
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Its been horrible-I wouldn't tell my worst enemy to do business with them.
Pros
GPS info was accurate and timely .That's about it otherwise they are horrible
Cons
been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company
Reviewed on 24/10/2019
Great experience Number one company
Great experience Number one company
Pros
Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.
Cons
Everything is awesome, the devices are made with a good quality and the signal is great
Response from Fleet Complete
Hi Rigo! We're so happy to hear you're a satisfied user of our software. Thanks for taking the time to leave this excellent feedback and review. Your 10/10 rating of the Fleet Complete system means a lot to our team.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Landscape Review
Reviewed on 29/10/2019
Pros
Allows us to track where the staff has been.
Cons
lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.
Response from Fleet Complete
Hi Maxine! We appreciate your honest review of our system and are sorry to hear you aren't satisfied with the service. You can always update your Device Data Settings in the application to report more frequently for more up-to-date tracking of your vehicles. For any other excessive lagging in the system, please contact us at 1-800-220-0779 ext. 2 or send an email to [email protected] so we can investigate. Thank you for the feedback and review.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Daily Use
Reviewed on 1/11/2019
Pros
Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.
Cons
Sometimes it seems to take a while to update.
Response from Fleet Complete
Hi Amanda! Thanks for taking the time to review our system. We're pleased to know you have been using the Fleet Complete software daily for assisting your customers. If you are ever experiencing excessive lagging, please get in touch with our team at 1-800-220-0779 ext. 2 or via email at [email protected]. We'd be happy to help!
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Daily Fleet Complete
Reviewed on 25/10/2019
Pros
That I am able to track my technicians at all times. I love the breadcrumb feature.
Cons
That at times it takes longer to update than I would like.
Response from Fleet Complete
Hi Courtney! Thanks for rating the Fleet Complete software 10/10. We're thrilled to know you are finding our solution useful to your business needs. We'll also be passing off your feedback regarding updating time to our developers for consideration. You are always welcome to share your suggestions for improvement with us at [email protected]. We'd love to hear from you!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Solution For Rural Companies!
Reviewed on 29/10/2019
This product has given us the ability to easily track miles as well as driver behavior. It’s a no...
This product has given us the ability to easily track miles as well as driver behavior. It’s a no brainer.
Pros
I love the easy setup and the administration side of the software. We currently have this deployed and used daily on 3 vehicles with no issues. It works great for areas with very little to no cell service. It will upload the trips once in service.
Cons
I’d like the plug in to clip to the OBD Port and be a bit smaller so it is less noticeable. Other than that, solid product, worth it!
Response from Fleet Complete
Hi Derek! Thanks for the awesome feedback and 10/10 review! We'll be sure to share your thoughts with our team. Your opinion means a lot to us here at Fleet Complete so thank you kindly for sharing it with us.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A Big Mistake
Reviewed on 20/05/2019
Unfortunately, my experience has been horrible. The customer service people have been great but in...
Unfortunately, my experience has been horrible. The customer service people have been great but in 6 months I do not have any solutions to my problems.
Pros
If everything worked this software would be excellent. Very competitive pricing.
Cons
The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.
Response from Fleet Complete
Hi Larry! We appreciate your honest feedback and have shared this with our team. We are always striving to improve not only our system, but the experience of our customers as well. Someone will be in touch shortly at the number we have on your account. We'd love to discuss these challenges with you further and hopefully assist in improving your experience with us moving forward. Please don't hesitate to reach back out to us if you do have any additional feedback you'd like to share or anything else we can do for you as a Fleet Complete user. Thank you for taking the time to leave us a review.
