Sendbird Reviews

It is super stable. After trying to build our own using firebase... This was an awesome experience that got us deployed super quick. It is fully featured and ready out of the gates requiring very little adaptation.

There are still some things that are not included in our portal management. However, engaging support has been able to resolve them.

Nothing. It was a mistake and everyone hates it.

They replaced previous in-game chat with sendbird several months ago. They are still fixing serious problems, it causes whole site to hog CPU, lag horribly and it still does not have all features of old chat.

Team is willing to help you - starting from your first contact.

all relevant platforms we need to integrate the chat on, are supported.

if you have some custom requests, the team is willing to find a good solution to enable your business implement their plan.

the ui kit could offer more functionality.

Great tech support. Always proactive when we face issues

Some features were missing when we initially tied up and had to custom implement on our side

Seemed like it had the features we wanted, small hungry team that promised a lot.

Poor quality product, terrible documentation, engineering support that didn't know how their own product worked.
We paid a lot of money for this software, got locked in, have regretted it every day since. Will leave as soon as we can.

The customer service team has been very responsive with any inquiries. Although they are a third party partner, it feels like they are in my own team. Integration was very easy and straightforward as well.

Sometimes when there are errors, we have to reach out to them, instead of them reaching out to us.

It is a tough job to integrate chat in both front-end and back-end.But SendBird makes it possible with out much time.It is very fast and easy. It didn't take much time to first implement. And the the back-end solution is really good. It saves a lot of time.

It would have been better if you provide good documentation and support. It's difficult to get support from the team.

On top of the customisable API, one thing I appreciated the most was how easy you can communicate with the team behind SendBird. Had a request regarding some push notifications with WatchOS that were actually missing and within a few days, after some email exchange, here it was.

The fact it is not open source I would say. Open sourcing it would make it better for the community.

Easy to use, quick response for issues or inquiries. Also it's easy to implement at the beginning of the service.

SendBird makes it really us to build out complex chat features with minimal overhead! This helps us quickly differentiate vs. other competitors.

Documentation could use some improvement, but their team is amazingly helpful in filling in any gaps.

For our use case the large scale public and private group chats were absolutely essential. The performance is impressive, the API straightforward, and the iOS client code provided was good enough for us to build on and ship production worthy code quickly.

The API has a few design flaws and, while superior to the competitors offerings that we have direct experience with, the iOS client code is pretty mediocre. Building truly high quality client UI/UX will still involve a significant amount of effort.

What makes chat services available to users without direct management.
Considering the labor cost, the use of the solution seems to be efficient.
The part where sustained service is maintained at a reasonable speed for use.

Constraints on custom.
It feels like extra cost for administrative features but not cheap.
I am currently using the moderation tool but it is not easy to check the chat history because the filter function is not advanced.
It would be nice if you could experience paid services before contracting.

- Customizable
- Constant improvements

- Had too many critical bugs
- Changes to software without prior notice

Customer service and feature.. the SDK is quite easy to implement. The performance is good.

The price, quite expensive. And the feature is quite limited for paying user. I hope I can get more MOU.

The platform offers a large set of tools and features to help you build a chat solution quickly. Documentation is nice. SDKs are easy to use. Supports translation of messages to over 50 languages.

Missing out on a couple of essential features like offline syncing & caching. Doesn't support presence (online/offline/away) statuses out of the box.

Support was awesome ! Team answsered very fast and was really helpfull. Moreover, we had some latency issues due to EMEA deployment and the tech team has done a good job to improve the quality.

Maybe the SDK is a little young and some stuff must be redone (like the ability to create a user instead just login it and see...)

Easy to implement and super easy to monitor the messaging -- we're very happy!

So far, this has been great for a startup level use case

Product is technically flexible and supports Unity. Technically skilled product team. Sales and account team was fast, responsive, and had solid knowledge of the product. Technical team was readily accessible over a Slack bridge -- we loved that.

Wish it had a cleaner 1:1 and 1 to many admin/host chat interface. Was expecting something closer to Slack. Ended up having to customize a sample javascript web page that they had in order to get get closer to what we wanted.