Epos Now Reviews

I made the decision to purchase this software because it looked user-friendly and the support team sounded great. It was also in top 10 for retail software in UK.

Since, the beginning I had many technical problems and problems with the support team. Once accidentally, they've deleted all my sales and product data during trading!
After a while, I lost connection with the support team, waiting for a day or 2 for them to get back to me, screen freezes in front of the customers in the store and there's nobody to reach, the system doesn't sync, no solution there. And, their Bulk Editor app is not working at all! And, once you reach someone with the support team, their answer is always like that - sorry, it has to be a glitch in the system, there's nothing I can do! Their support is to solve system problems, therefore I don't understand this reply at all!

I've bought the integration with Shopify and this sync is not working either and they are blaming Shopify about this. No product or refund data to be synced during the day, nobody to reach for help. I have been waiting for a solution to this for 4 weeks now.

I don't recommend this company to anyone, please stay away from this brand!

All seems to work as you would expect. Adding products is simple, the reports are good. As we are a sports club, we can also add our members so they can load up with credit.

We haven't found anything in particular that doesn't work. Customer services always help quickly if there is an issue.

Epos Now was by far the simplest software we found. The integrations were the deal breaker though. They have out of box integrations that rival any other POS System and have the flexibility to allow us to create our own integrations for other softwares we actively work with.

I don't like the per terminal license. It isn't a big issue as we're getting a ton of value, but it would be cool if they had small package tier licenses.

Professional, courtesy and respectful to their customers. Representatives go out of their way to assure the problem you are experiencing is resolved 100%

there is not anything I can think of at this time that would classify as a con based on all the positive experiences I have had dealing with their IT department as of late.

The ease of use of Epos Now is undeniable. They have made the software user-friendly and intuitive. Where it is not intuitive, customer support is standing by and responsive. I would recommend this particularly to new businesses to establish a POS system and track their business's success.

I had no problems with the software, however we operate under the Imperial system and the add-on that was available then (and to my knowledge until now) is in metrics only. This was a major problem for us and one we still deal with. Although the software was said on more than one occasion to be in development (and later told ready) I have yet to see it and customer service did not reach out to me when it was available. Some improvements are needed there in both developing software for the world market and in customer service follow-up.

Price and ability to manage my system remotely their website.

For a bar, I find myself creating similar items with different costs and prices for let's say differ pour sizes for different kegs. I wish they had a template that you can create with various pour sizes and are already linked to the master product. Then you just pick the pour sizes you want and instead the cost and Price nd you're done. All from one screen.

The promotion features can be very glitch at times.

After evaluating a number of potential EPOS solutions for our business we decided that the Epos Now solution was a close watch to our required specification, functionality and ease of use. It provided all of our essential hardware and software requirements and many 'nice to haves' that were on our original list. After installing the system off-site we had an intensive period of testing user data and configuring the system to match our specific business processes. Epos Now provided plenty of training and support during this period and we were impressed with how much functionality was available compared to our old system. After the user acceptance testing was signed off the system was installed seamlessly into the operation and has ran perfectly from day 1. Combined with the remote back office, the Epos Now system has been welcomed by staff, has introduced many new efficiencies into our business and continues to do so the more we use it. We have no hesitation recommending this system to others.We had a couple of small software gaps that we needed more help than usual to rectify however epos now made available the support resolve them.

easy to use and adaptablilty. The ability to integrate with Quick Books

it can be slow and I have had issues with it not allowing me to log into the til

covers most of my needs,not a bad support team.

Be aware they con people easily.sluggish software, you have to buy all equipments from them so not compatible with any other hardware other than themselves.

I spent a lot of time researching POS systems before opening my cafe next year and I finally settled on Epos Now due to a good mix of price and functionalities. During the first phase they walked me through the system and company and made sure I was taken care of through all stages of my signing up process, thank you! The company offers 30 days free training when you purchase the software and I was lucky enough to get allocated to one of the rep. Besides being a bubbly personality and always in a good mood (which is not so easy to find in general) she was extremely patient with me asking the same questions over and over again and she explained the software's main functionalities with clarity and confidence. In just a few sessions we set up my whole menu on the system and the way it will appear on the till so all I have left to do now is plug in the hardware before opening and I'm good to go! Based on the service received so far I would definitely recommend Epos Now.

When I called customer service. He was amazing and resolved all the queries that I had through remote support. He explained everything clearly as he resolved the issues and not once did I feel that I was been rushed. One very happy customer, thank you

I was a bit skeptical about remote support at first thinking it would be a nightmare if we had a serious problem but it works brilliantly

As a retailer there is not a lot to like about this software.

Clumsy, does not integrate with apps, especially shopify.
Features are aimed at the hospitality industry, not suitable for retail.
The database is clumsy, you can only search for products on the till if they are listed as for sale on the till.
With over 2000 products in my inventory that makes the till slow.
Integration with card payments is awful.
You request a fix and it takes months, but the system is always being updated with cosmetic upgrades.
Avoid like the plague

Both front end and back end of this software works well, ease of use and the ability to customize is what I like most

customer service is lacking and that is not good in my book I had to call and e-mail many times and never felt that I received the correct support

Easy to learn
Easy checkout
Easy to add product

Cannot run ind sales by customer without paying more for the app

We had a disastrous experience trying to use one of your recommended pinpad suppliers (EVO). Horrible experience. They have absolutely no customer service for Canada. QUIT using them immediately.

I wish to thank you for all your help in setting up our system, the interaction and advice given was excellent. I would recommend your company to anyone looking for a till system, all staff that I talked to were friendly and knowledgeable about the system and it’s workings, a very professional setup and worth our money spent, I have continued to receive support as and when required and all is helpful to move our business forward.

Technical support staff is great. They are alway happy to helop and solve your problems with the implementation.

Inventory Mangement and costing system. It does not support different methods of costing in compliance with GAAP (FIFO , average.. ect. ) what it does is -it cost your inventory base on your latest cost input. Can't do average or compute for cost like we use to do in every purchase where we need to add unit price plus shipping and other incidental costs. It takes the PO unit price.

It is Simple to understand, and fast setup. Our employees aren't techy, but Everything worked right out of the box.

But it's a little slow sometimes between back-office and the till, I believe because the hardware is dated

Easy to use software
Cost effective
Sales reporting highlights my best and worst sellers and inventory control saves me hours a month

Took 5 days to get a replacement scanner out but that's about it

My implementation manager was very helpful in explaining how the Loyalty program works within EPOSNow. Our issue was resolved quickly and she took the time to show us how to utilize Promotions for the Loyalty customers.

There was an issue with finding where the award points were displayed at on the till side and with how much award was being awarded.

The thing I like most about the software is that I can access my data and sales information from anywhere. I can check/make changes at home from my mobile device, home desktop, or my laptop.

The thing I like least about the software is that it can take awhile to get used to all the different options/buttons that Epos offers. It can be pretty daunting in the beginning and will definitely take time to get used to how the software operates but once you get the hang of it, it isn't as bad as it seems.

Wouldn't know any since I do not have my system. Always get promised one thing and never follows through

Too many to list. Mainly poor customer service. Would love to have my system, but it seems they don't know how to ship them out.

Fantastic help from the Support team who were incredibly patient in resolving our issue. Well done and thank you all for sorting us out and getting us up and running again!

I like this software because you can buy it outright and own it instead of having monthly payments for the length of using it. I am going through a lot of POS softwares right now for a new store and I love how you get a complete system for sales or even hospitality side of things

To be honest in the shorter period of time I have used this I can not find much negative to say about it.. It is actually pretty solid.

He was fantastic to work with. Always quick to respond, easy to work with and helped me a lot. I would highly recommend him to anyone. He was great.

The barcodes for what ever reason would not scan. I just closed the program and re opened it so it could sync and it worked perfectly.

Very good deal for your money, Very functional software system, Very easy to understand and train employees on

Without support ticket, long wait times to customer service at certain times of the day but they are continually working on improving this