Epos Now Reviews

When researching POS systems, I ran across a plethora of them out there. I set up online displays where I could interact with different systems. The problem I encountered is that we are a hardware, tool, and lumberyard retail store. With this means thousands upon thousands of products, skus, and etc. In addition, lumber prices fluctuate weekly. As a result, we have to have the capability of easily modifying prices. From the 6 different POS systems I interacted with, Epos Now was the simplest, user-friendly, and MOST economical. In addition, the customer service and response time to questions before we ever purchased the system was almost instantaneous. When your livelihood depends on being able to make sells, update products, add products, create applicable categories, track sales, itemize most often sold products, track profit/loss margins, and etc., it is a necessity to have a company that will grow with you and teaches you how to continually grow. For us, Epos Now has been phenomenal. The quick customer response and having your own 'handler' so to speak is great! I seek assistance from (Epos Now representative), and he never fails. He is quick to respond, quick to offer aid, and he teaches the program. He isn't a fixer where you have to continually call to have the same issue fixed. He is an educator. He teaches me about the errors I create when I am utilizing the system, and he demonstrates how to solve the problem.

It was a good few months of having the service and it was helpful in our time of need until we found another provider.
we do think that this company was better than a lot of other options out there and for somebody else it could be better suited than it was for us.

Horrible..... i have a better time talking to my 4 year old. no one knows what to do at this company. as far as im concerned this company is a SCAM ALERT!!!! they will promise you perfection almost make it sound too good to be true.... because it 100% is. they are not located in the us so have fun getting any customer service out of them. We had a customer out of state that wanted an item. called epos and asked how i take a card over the phone. was told they no longer allow manual card entry and told me i could send a link for the customer to pay... and they only allow you to charge up to 250 through a link.... we are a medical equipment company. all of our items are over $1,000. epos has not been accomidating at all... no one speaks english. wait times for phone is over an hour and most of the time the automated system hangs up on you. i would suggest AVOID AT ALL COST

Where do I even begin with my experience with EPos Now? My interactions with Epos Now has been disappointing and frustrating; and customer service is an absolute joke as it does not exist.The EPos Now software is riddled with bugs and glitches. It's astonishing to me that a company claiming to provide state-of-the-art point-of-sale solutions can't even get their own software to function properly. The interface is clunky, outdated, and far from user-friendly. It's as if they took a design from the early 2000s and slapped it onto their software without any consideration for modern aesthetics or usability.To top it all off, their pricing structure is incredibly misleading; and thier sale team's simply "liers".Overall, my experience with EPos Now has been a disaster from start to finish. Poor customer service, buggy software, and deceptive pricing make them a company I would strongly advise anyone to avoid. Do not choose Epos Now Company for your business; as you will put your business at risk of closure.Strongly recommend to look elsewhere for a reliable and competent point-of-sale solution.

Horrible! Frustrating and letdown!

Still waiting to resolve outstanding payment issues

Inventory will be easier in future.
Tracking daily sales and product sales is easier.

Experience has been good. Live support team has been very very helpful

I am the shipping and receiving manager for my company. A few of my daily tasks is to post and receive 200+ invoices weekly. Inventory management, market retail adjustments, sales reports, purchase orders, etc. It'd a very busy job. When we first got this EPOS NOW system we started having issues and they informed us the application at the time was unstable and so they switched us over to a web browser format. (First red flag).
Every day I get constant "timed out" errors because their servers have too many users. As I write this review, it's been almost 2 hours now that I can't post and receive any invoice. There's also the too many users are online so your task has been killed pop up. Which literally means "try again".

They are constantly trying to add new features, but don't address and resolve the instability of their service.

There's also a huge problem with the feature "notes" which is where we add the invoice number of every invoice/po entered in to the system. I told them that 90% of these notes are erased from the system days after posting. They said that's not a priority of theirs. So, I told them it's definitely a priority for a market that processes hundreds of invoices weekly. Helps us search entries i.e duplicate invoices, etc.

This system is good for smaller businesses (such as a bar/restaurant). But not for middle to large businesses.

ONCE YOU SIGN UP THERE IS NO WAY OUT. I TRIED THIS SYSTEM FOR A RETAIL STORE BUT THIS SYSTEM WAS SO SLOW AND WHEN I CALLED TECH SUPPORT I WAS GIVIN THE RUN AROUND BUT FINALLY THEY ADMITTED THAT THERE WAS MORE THAN A THOUSAND ITEMS IN MY STORE AND THERE IS NOTHING THEY CAN DO TO FIX THE SPEED SO I ASK TO BE CANCELLED IMMEDIATELY BUT UNFORTUNATELY EPOSNOW KEPT CHARGING MY CREDIT CARD MONTH AFTER MONTH. EVERY TIME I CALLED I WAS PROMISED THAT I WILL NEVER SEE ANY MORE CHARGES OF COURSE WITHOUT ANY REFUNDS AT ALL. BUT YET THE CHARGE APPEARS ON MY BANK STATEMENT EVERY MONTH. I WOULD NOT RECOMMEND SUCH A CON OPERATION.

While attempting to intergrade a new payment processing company, I could not have been more pleased with the service and assistance I received from support team. Team treated me with the upmost courtesy and respect that all customer service representatives should deliver to their customers. From start to finish, they were there to assist me the entire way through what should have been an easy setup but were able to overcome all the obstacles that came up along the way. Thank you so much for your help and I am so happy knowing I have their team available to assist me in the future.

My overall experience is below 0 with this company, they cannot solve anything and puts even more challenges in front of their customers.

absolutely rip off,
they advertise complete solution for £249 including till terminal, cash drawer and a printer. (to good to be true)
when I called to place an order, I ended up getting it for £600 for that.
here comes worst part, as I only received a till terminal without cash drawer and printer.
I called them up to find out, they advised me cash drawer and printer will be dispatched separately, so I had to wait for another week.
unfortunately another week passed and no sign of my items, this time after literally 12min holding my call ,different guy picked up the phone and went through my record and said that the amount you paid was only for till terminal and for cash drawer and printer I had to pay separately.Really??
so I paid £600 only for till terminal only, is this a joke
so I asked what is this £249 that you are puting for sale included, he responded thats plus 3 year warranty and licence fee.
Obviously I have already purchased the license and do not need 3 year warranty as well,however he said we won't make money out of this, so we need to add a 3 year warranty charge so to cover the cost.
This is ridiculous, nobody told me that, otherwise I would not go for it.

I literally do not know what I would do without EposNow, I would recommend them to anyone and have done in the past! We had a problem with our cashdrawer and it was replaced the following day. I've recently got very involved with going deeper into stock levels and master products and am very impressed with everything I can do!

Literal hell for 6 months. We couldn't wait to move to a new supplier who was actually competent.
Research this company very carefully and ask to see their community forum before joining.

It has been extremely useful to be able to access sales in real time from abroad. When I am working remotely I can still access the day's sales.

The experience is bad bad. We paid system to help and to make our live easier but in this case is not, we are losing money too. Take so much longer to get things fix within epos. I still can't believe how people rate this system 4.0 star. I think they only deserve 2 at best because of:
- customer service experience (When you call them, the staff also need to read the same documentation as you so you have to be on the line for at least 1 hours to get help, and even then it doesn't solve your issue. Like other says they give me empty promises too on call back and appointment, that makes they untrustworthy. so hard to trust their word)
- the quality of the software (you won't find smooth experience here as the software is so clunky. The till app does not even work on my ipad)
- the user friendliness of the system (the process flow of adding new product is not streamline, so much go back and forth make the whole experience of setting up is so draging and long. So much harder to train your staff how to add items)
- features (most of the features need to pay as add ons so don't get fool by their marketing team on the affordable price)
- Shopify integration is bad!!

In conclusion, I am not and will never recommend this system. It's a nightmare for me. If you have the luxury to choose others POS system it might give less stress and save you much more time and money.

Poor, it is NOT a retail based system. They seem to have misguided many people as it really should be called RESTAURANT EPOS NOW.

In the last 6 months Eposnow customer service has been terrible. The company does not know the first thing about contracts and keeping data safe. Never give them your credit card details or bank details. No respect for any agreements you have. I would never recommend Eposnow to anyone. Avoid doing any business with Eposnow.