FieldEdge Flat Rate Mobile Reviews

Fairly user friendly. Creates consistent pricing throughout our service department. Can look back on a job and see which tech was dispatched to it. Upfront cost has lead to more customers paying on the job. Unlimited notes section for customers history. Paperless billing option.

Parts data base can be hard to navigate. Can't upload pictures to include with the work order. Discounts could be easier to customize. Frequent issues with glance backs. It would be nice if admin had the ability to change the cost of parts and if each tech had a separate schedule.

The pricing ease makes it easier for quotes. But the new software is difficult to navigate making it time consuming.

Difficult to navigate. Sometimes the parts cost has to many to choose ands other times it's not enough.

User friendly, integrates with QuickBooks and Google calendar, simple and effective, incorporates the cost of the work order in the price of the job.

Sometimes duplicates customers already in QuickBooks. Other than that, we are doing quite well with Coolfront

I absolutely love the flat rate pricing that comes with the program

I wish the integration with quickbooks and google was better.

Ease of use...from A-Z, I'm a very happy user.

Can be difficult to use at first but once fully trained, it goes like clockwork.

The fact that it can be remotely approved by customers is my favorite feature.
Of course it all looks good and very professional no matter what.
I like the customizable ability for both installs and repairs, but wish there were more and that once you select an item from the saved customized list or from the database list even, that there was an easy way to make a custom amendments in at least the description so you could have the ability to make slight adjustments in model numbers and or the description to fit unique job circumstances (and be able to keep up with ever changing model numbers and even AHRI match data)

There is no way to type in any kind of a direct dollar value discount at the end of the work order which would fit in with my finance options.
I would also like to be able to add a line for a tip to be added for the techs.
If there was a way to add pictures of the customers system or work in both the customer noted and the internal noted that would be phenominal. The ability to add a pdf attachment for special contract would also be nice.
I like to add standard statements that are often legally required to include in various jobs we do. It would be nice to have the ability to add a list of customized standard statements that need to be approved but don't have any money value attached to them. As it stands I put my customized statements in the install custom list and just added zero dollar amount with it. I also think that the standard statements added to a work order should not be counted toward the cost of the work order.

Ease of closing out & invoicing calls. Typing gives you a lot of freedom for notes for customers. Searching, when works is phenomenal.

Searching for parts. We use a lot of mobile home parts. None of the part numbers come up. It's usually hit or miss on trying to find part #'s. I end up searching for "blower motor" and try to find one who's cost matches ours.

Cost effective. Data base with suppliers is good. Use on mobile device. Assign permissions. Ease of use.

There is no where to store MMSN or when filters are changed with the exception of glance back. It will not sync multiple phone numbers and pulls up billing addresses.

We like not having paper work. Both the customers & our office like the digital service ticket. It's also very convenient to watch what a service tech is doing by checking in on Coolfront. I like being able to add as many notes as I want, and then if I have to go back 6 months later I can see what happened on a service call.

There are 3 things that come to mind that I would like to see changed. #1 - I would like to search & not have to include a date range. It would be convenient to just put in a house number or last name. #2 - I wish unpaid tickets could display a different color (maybe yellow? ) and then not archive until they are paid. #3 - Also if we could search for tickets based on their status. ( Paid/Complete/New/ Started)

Glance back is extremely helpful. Merge it is also extremely helpful.
Email button to send invoice or receipt to customer is great.
Able to use system off line is very important to us. Cellular service is not great in our area.

Would like to add more default email addresses. For example, when I send to customer I would also like accounting to get the invoice as well as myself ( Service Manager)
Parts Cart doesn't show up all the time so it quit thinking about it. When I view a techs work order I don't see Parts cart.

Easy to use software. It really helps you find the best repair and then confronts pricing is geared towards you building your business.

Needs to be a way to keep up with customers and maintenance agreements sold. I have to integrate coolfront into quickbooks which works well for the most part. There are still some kinks to be worked out.

I used this software t my Previous employer before I started WEATHER READY Heating and Cooling.
I like Coolfronts software that makes it easy to keep track of all jobs and service calls.
Coolfront is a great software for helping me to keep up with my business.
I would recommend Coolfront to all HVAC, plumbing and electrical contractors.

I have no cons about the software. I have had no issues.

I like the ease of entering the information. I like that you can email receipt to customer right away. I like how it can be an invoice or a receipt.

It's not easy to search for a customer unless you know the date of the last time you were there. That is my major disappointment with this program. Searching for customers & history & merging the calls together. I ALWAYS have to go to add on & Merge. I wish it was more automatic. I use wintac & it always pulls up correct customer just by entering a few letters or address. You dont' even need complete info. If Coolfront doesn't correct the merge/search soon I will have to switch to a different software/dispatching program.

Coolfront is fairly user friendly and offers multiple applications that work with our Quickbooks program.

The parts data base is hard to navigate and it is often hard to find the part or service you are looking for.

We love that it is super easy to use! My office staff and technicians are able to easily add calls and notes quickly!

I would like to see some more payment options that are able to use a card reader instead of typing the numbers in since the fees are higher.

Being able to bill the customer right on the spot and collect the money is great. This keeps the cash flow going and we have less bad debt from customers that refuse to pay later. It is also nice that all bills are consistent, just in case neighbors would compare. I also like that it will prefill info from our QuickBooks database. Very easy to set up new customers and add or change information. It is nice it will show previous service call information on the form for easy reference.

Sometimes the program can run slow. This can cause our guys in the field to have to wait until the changes come through to their I pads.