Commusoft

4.7 (208)
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All-in-one job management software for field service

Overall rating

4.7 /5
(208)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.8/5

97%
recommended this app
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208 Reviews

jenny
jenny
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent software package

Reviewed on 16/11/2022

Pros

The system is easy to navigate and the support from Commusoft is great.

Cons

miss the office admin reminders for example vehicle reminders mot etc

Simon
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Exquisite

Reviewed on 3/08/2022

Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in...

Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

Pros

It covers almost everything we need from the diary, invoicing, estimating and key reporting.

Cons

Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

Alternatives Considered

Joblogic

Reasons for Switching to Commusoft

Those I spoke with and the software itself which I preferred at the time (2012).
Martin
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Experience with commusoft

Reviewed on 6/12/2016

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit...

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros

Customer data base, quick to find out what you have done at a property,

Cons

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Response from Commusoft

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Harry
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review from a plumbing company

Reviewed on 27/08/2020

Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros

Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons

Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Jac
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Let us begin

Reviewed on 20/08/2020

Positive so far, I have only just started but have used the software with a previous company and...

Positive so far, I have only just started but have used the software with a previous company and wasn't disappointed. It's full of features, some I wont need to use yet but nice to know they're there.

Pros

Building estimates using templates in order to reduce time spent writing up

Cons

Estimate and invoice looks and layouts cannot be personalised very much but it does the job.

John
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Commusoft Review

Reviewed on 25/06/2024

We have been using it for a number of years now and cant recommend it highly enough. Any issues are...

We have been using it for a number of years now and cant recommend it highly enough. Any issues are dealt with quickly. Its very quick in updating at real time and is very user friendly

Pros

It is a fast system that our office staff and engineers find easy to use

Cons

The occasional change of lay out can sometimes cause confusion

Lauren
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Would recommend to other users

Reviewed on 1/02/2024

Always prompt when needing assistance and overall a very useful and efficient programme.

Always prompt when needing assistance and overall a very useful and efficient programme.

Pros

Easy to navigate, no fuss and can be used across different users/job positions.

Cons

we have no complaints

kelly
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

commusoft review

Reviewed on 27/02/2024

we have had commusoft for a number of years and find it a easy and flowing system

we have had commusoft for a number of years and find it a easy and flowing system

Pros

This is a easy system to use i have used different software over the years and this has to be the most easiest

Cons

the only downside is that you have to buy extra data when you have run out

Waleed
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Using Commusoft as a Property Maintenance firm.

Reviewed on 4/03/2024

Pros

The ease of scheduling jobs for our engineers.
The system allows our engineers to have the Commusoft app on their phones to see their diaries and fill out job updates for the team in the office to have all in one place.
We can then send out job reports and invoices from the Commusoft system straight to clients.

Cons

Storage issues arise from time to time which require us to individually go into old jobs and delete pictures/videos.

Pauline
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 22/03/2024

I really like this app - its a game changer

I really like this app - its a game changer

Pros

It keeps track of all jobs and customers - The reporting is excellent

Cons

Can be hard to to put some things on - but it takes practice

Lisa
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very easy to use - keeps records up to date

Reviewed on 9/11/2023

Pros

User friendy
Stores all information in one place
Mobile use

Cons

No concerns - Used this package for many years always happy with it.

Ellen
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 1/12/2023

Overall fantastic experience, especially the help team

Overall fantastic experience, especially the help team

Pros

User friendly
Reduces admin times
Reports and functions to summarise with ease

Cons

Would be great to personalise it further to your specific needs

Danny
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2/10/2023

Pros

using this software makes managing multiple engineers much easier saving me time for more important tasks

Cons

there's not much to not like, its a basic software that does what i need

Chris
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wow!!! This is not a software update this is a supercharge of an already great system.

Reviewed on 9/03/2019

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft.

The...

I hate writing reviews but would have felt guilty not to give credit where due with Commusoft.

The team at Commusoft and their level of service have have always been top notch! You ask - they help. Commusoft have listened to us and have developed this software accordingly to what we need - and more.
My transition to V4 was seamless and very well structured from the trial, right through to the installation and follow up support. The tutorials and online help are comprehensive.
Throughout my dealings with Commusoft, I have always felt like a valued customer and not another "number" talking to someone on the phone who doesn't care and can't wait to get you off the phone and close off the job you have asked them to help with. That make a difference and hope that will not change with the inevitable continued success of their product!!

Thank you, Thank you, Thank you!! Keep up the excellent work!!

Pros

It's a fantastic piece of software that makes all aspects of running of my business so easy. I have used Commusoft for 6 years now and this latest version is even more powerful than i ever expected. Other than the improved interface on both desktop and mobile platforms the flexibility to shape this software to your own business needs is great. I particularly like the reporting function where any data reports you may want are available for you to customise and save for future use as your "own" reports. Its hard to imagine how I coped without this software using separate spreadsheets, documents, accounting and certification packages to run my business when Commusoft does it all and make it so easy. The management of jobs for yourself and employees is so easy from the initial enquiry to completion and invoicing. Maintaining your existing business with service reminders is great and the ability to have your customer details and appliance data, work history etc at your fingertips is also great, saving time and offering your customer that "personal feeling" I can talk forever about this software but won't bore you but lastly the other feature I really will benefit from on this new version is the previously monotonous task of contacting Tenants for access!! This is made so simple in Commusoft.

Cons

I've run out of space so as there are no negatives Ill continue with the Pros:
I will be adding the vehicle tracking feature to offer my customers the flexibility to see where we are in relation to their property so they can "pop out to the shop" knowing they will not risk missing us. More of a PR thing in my case I suppose but also great for slotting in an emergency job for engineers in the same area. Maybe bringing our industry "up to date"

In summary Commusoft is my best friend and can't imagine running my Plumbing and Heating business without it!!

Rob
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I would not hesitate to recommend the software and support team at Commusoft.

Reviewed on 11/10/2019

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures...

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Pros

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Cons

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

Michael
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best CRM for plumbing and heating engineers

Reviewed on 13/05/2021

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well....

I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

Pros

Detail of record keeping such as appliance, stop cock and gas meter location.

Integrates with Xero very well for invoices, debtors etc.

Detailed reporting for sales, profit and engineer performance.

Sending service reminders and booking confirmations by SMS or email.

Let’s customer know when the engineer is on their way.

Uploading images and files to the job.

Adding and saving parts to the job.

Digital safety certificates, service/commissioning records, job reports, invoices and statements.

Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

Cons

It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

Suzanne
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small business game changer

Reviewed on 1/09/2021

Pros

We have used Commusoft for over 10 years now and it has changed the way we work. Job records for all our clients helps our engineers with technical history when they are on site; helps the office team manage estimating, invoicing and reporting; which ultimately benefits our clients.

Cons

It doesn't always do what you need it to do but you have a direct route to raise issues and requests for software changes but they do not always happen quickly.

Georgina
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Software! Amazing Support!

Reviewed on 30/08/2019

Our experience with Commusoft has been first class in all aspects including the informative and...

Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

Pros

We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

Cons

There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

Steve
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SR Hall ltd review of Commusoft

Reviewed on 9/03/2022

Absolute brilliant software and works well in our company.

Absolute brilliant software and works well in our company.

Pros

We like the way it Integrated with our accounts package and the ease of transferring data form Commusoft to Sage. The programme is also useful in planning your workload for the day and week ahead.
You are also able to keep clients up to date with all works going on and keeping all materials updated and costed.

Cons

Set up was a bit tricky but support were brilliant.

Karen
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Job Management Software

Reviewed on 16/07/2019

Saves us time which obviously saves money

Customer communication with regard to jobs/diaries is...

Saves us time which obviously saves money

Customer communication with regard to jobs/diaries is more up to date

Easy to use app

Great training

Pros

After extensive research into various job management software we found that a lot of software which looked good on the surface was actually only good for basic functions and once you started looking more in depth it became clear that they were built for smaller business with only a couple of staff. Commusoft was very different, yes it looks good on the surface and does the basic functions BUT more importantly it also has much more in depth and comprehensive performance in the background. It enables diaries to be updated easily and quickly with full details, it enables text/email messages to both engineers and customers. The customer intergrations from Xero worked smoothly and the link works well.

We now also use it for tracking vehicles and it has saved us money from the seperate tracking software we used to use.

With any software there are also things that we would like improved and any comments and improvements suggested are email in and the staff behind the scenes as such seem to welcome these and put them in the mix for potential updates in the future.

Cons

The next package up is more expensive BUT does allow for auto input of suppliers invoices, we would like an option of having this available for office staff without increasing the monthly price for engineers who only have app access and engineer capabilities on the app so never use some of the brilliant features of the software.

Suzanne
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Customer Management Tool

Reviewed on 22/12/2020

Pros

Although Commusoft has been used by our company for a few years, I have only used it in the last 4 months. I find the software very intuitive. If I struggle to find out if something can or can't be done my first point of contact is the help section. This is great as you often come across things that you hadn't thought about yet and implement to improve / streamline your company's processes.

If the help section doesn't give me what I need the Commusoft team are only ever an email away. Their response times are usually within a couple of hours. If you have a bespoke request they are more than happy to work with you to implement this.

Would highly recommend this package to anyone in this line of business.

Cons

I haven't worked with it long enough to come across anything I don't like about the software yet.

Amy
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review

Reviewed on 6/12/2021

Overall commusoft is a great company to work with and the support side is great too they are always...

Overall commusoft is a great company to work with and the support side is great too they are always there to help whenever there is an issue

Pros

Commusoft makes the day to day running of our company so much better, we could not work without it, with numerous engineers this makes our planning so much easier and efficient.

Cons

Cannot think of any cons of using the system!

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Commusoft review

Reviewed on 16/11/2018

Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting....

Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work

Pros

easy of use - very straight forward so minimal training required to get staff using the system

Cons

some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this

Paul
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good all round

Reviewed on 23/11/2021

Good, but would be better if the staff liked to talk on the phone

Good, but would be better if the staff liked to talk on the phone

Pros

It’s easy to use for the office staff and engineers alike

Cons

Having to leave reviews to get an upgrade on the storage for the platform

Ryan
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good software

Reviewed on 18/11/2021

great company, help if we have any issues, easy to use

great company, help if we have any issues, easy to use

Pros

Easy to use, helpful with problems.

Cons

space can be limited