Bookwhen

4.9 (180)
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Flexible online booking system for SMBs

Overall rating

4.9 /5
(180)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.9/5

99%
recommended this app
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180 Reviews

James
James
Overall rating
  • Industry: Telecommunications
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Best point of sale for educational programs.

Reviewed on 15/05/2018

Pros

Ease of use, user interface, fees, notifications, registration forms, discounting, customer service, payment interface

Cons

Filtering events. It is difficult to create a link to filter to only a specific category of events. A lot of learnings on URLs needed.

Response from Bookwhen

Thanks for taking the time to provide your feedback, James! We agree that a proper interface for filtering on events would be a good addition. However, we think the ability to use Markdown to create very customisable options/layouts for filtering is a good substitute in the meantime. We appreciate some of this can feel a bit advanced, so if our help articles aren't enough then we're always here to help you with the code!

Thanks very much for using the system :)

Cheers, Bookwhen

Claire
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EXCELLENT

Reviewed on 7/05/2021

The support I get from the customer services is second to none. I cannot fault them . They are...

The support I get from the customer services is second to none. I cannot fault them . They are here to help and support. I wish I had set up this online booking system sooner to assist me in my small business. It frees up time so I can get on lesson planning.

Pros

It ease for me to set up and for my clients to use. I have had all positive feedback from using this system

Cons

I have nothing negative to say about this software

Alternatives Considered

Punchpass

Reasons for Switching to Bookwhen

it look aesthetically pleasing on the eye for my customers and better value for money
Bradley
Bradley
Overall rating
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Helped for a good period of time

Reviewed on 27/11/2018

Pros

Simple and works well on a laptop and mobile devices.

Cons

Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.

Response from Bookwhen

Hi Bradley! Thank you for taking the time to review Bookwhen, we really appreciate your feedback and are always looking at where we can improve, with memberships being one of those areas! Memberships are a big priority for Bookwhen in 2019 and we're committed to delivering them then. Jenny

Rhio
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really simple system to use

Reviewed on 12/02/2024

Been brilliant so far. Really helps my small buisness run much better!

Been brilliant so far. Really helps my small buisness run much better!

Pros

Great support, ease of use, freindly and helpful customer team

Cons

Nothing! It's been really great and easy to use

Angela
Angela
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Super easy to set up and use and my students find it easy too.

Reviewed on 15/05/2018

Reduced administration time, fewer cancellations

Reduced administration time, fewer cancellations

Pros

The software was really easy to set up and start using. The online help was superb and really quick. Since using the software I have saved a lot of time on administration, feel more organised and my students also like it and find it easy to use.

Cons

I have been using the software for almost a year and cannot think of any cons apart from I had some trouble finding my fees charged by Stripe, but that was nothing to do with Bookwhen.

Response from Bookwhen

Wow, this review made our day!! Thanks for the love, smiles all round at the office :) Glad to hear we've saved you lots of admin time. Thanks for using the system.

If you ever have any questions about Stripe then I'd recommend getting in touch with their support. They're very helpful and responsive!

Namaste, Bookwhen.

Elizabeth Anne
Elizabeth Anne
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Just what I needed for my jewellery classes

Reviewed on 7/07/2018

Pros

Easy to use for both administrators and customers. Really like that you can set up repeating events with ease. This software has made my bookings a breeze. Great customer service too.

Cons

I don't think there's much I don't like about bookwhen. It ticks all the boxes for my business needs.

Response from Bookwhen

Thanks for the great review Elizabeth Anne, and for being such a committed long term customer :) Here's to many more years of jewellery classes!

Clinton
Clinton
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic service and product. Could not be happier

Reviewed on 4/06/2018

Pros

Covers all my booking needs, well thought out, flexible & reliable. I only receive good feedback on the booking process.

Cons

I started using this software about 8 months ago and honestly there isn't much it can't do with the service nor that the friendly service desk can't help with

Response from Bookwhen

Thanks for such an amazing review, Clinton! We really respect your opinion as a CTO so this is amazing to hear :) Thanks for all of your great feedback so far - it's really appreciated!

Claire
Claire
Overall rating
  • Industry: Individual & Family Services
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Bookwhen is so easy to set up and use! It really only takes minutes!

Reviewed on 15/05/2018

Pros

I love the fact that you can add future dates for classes at the same venues, without needing to set it up each time. Really easy to cancel bookings or transfer places if you need to.

A really clear user interface and easy to switch between public view and admin view!

Cons

I honestly can't think of any downsides from me! The only minor point I can think of is that it'd be great to be able to have the 'send reminders' option I the basic package too, as I just don't run enough classes to warrant paying for more, but I appreciate something has to give

Response from Bookwhen

Thanks very much for the love, Claire! Always great to hear how happy people are with the system :) Cheers, the Bookwhen team.

Keshav
Keshav
Overall rating
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

BookWhen has spared us from a lot of phone calls. Getting clients to an event was never this...

Reviewed on 18/05/2018

1. Informing about event details and having the clients book a seat easily.
2. Unique attendees is...

1. Informing about event details and having the clients book a seat easily.
2. Unique attendees is definitely a plus.
3. Lesser phone calls and enquiries about the events from clients which saves a lot of time and resources.

Pros

Capping certain number of attendees for an event is the best feature so far. Alongside unique attendees is definitely another best feature we require. Customizing public pages is worth the mention as well.

Cons

Everything works perfect except its UI feels like it could definitely use a complete design overhaul.

Response from Bookwhen

Hi Keshav, thank you so much for your review! Saving you time and easy bookings is what we're here for, and your feedback about our UI is very valuable. - Jenny

Astrid
Astrid
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system

Reviewed on 31/10/2018

Pros

Great personal customer support. Software saves loads of admin time.

Cons

Nothing at the moment. Had to learn how to operate it at first, but now am mostly competent.

Response from Bookwhen

Hi Astrid, thank you so much for your kind feedback - it's lovely to hear that Bookwhen is saving you time, and you're happy with our support! - Jenny

Kelsey
Kelsey
Overall rating
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Really flexible for a variety of businesses, useful for scheduling with different types of...

Reviewed on 7/06/2017

Super flexible. Schedule what you want, with the types of tickets you want, with the information...

Super flexible. Schedule what you want, with the types of tickets you want, with the information you want without much fuss.

Pros

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Response from Bookwhen

Thanks for the review, Kelsey. It's great to hear our flexibility was put to good use. I think this is one of the unique uses for the system we have! Here's to many more years of transporting pooches :)

Hazel
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Works well, customers like to use it

Reviewed on 9/12/2022

It saved me time, it meant more reliable income for the business as people booked in advance, and...

It saved me time, it meant more reliable income for the business as people booked in advance, and over time gave me enough information about regular bookings to be able to give up my ‘day job’ and just teach pilates (using bookwhen as our booking software.)

Pros

The software works well for customers, they can book smoothly. It reduced the amount of time I spent on admin.

Cons

The one problem I had with the software (no class swaps) is now fixed. As an entry level software, I’d highly recommend bookwhen.

Paula
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great booking platform

Reviewed on 24/07/2021

A great experience

A great experience

Pros

The helpdesk behind the scenes were AMAZING! It so important to have people that care and who want to help you if you're not so technically minded. The software was easy to navigate as a user and bit most of the things that I wanted it to.

Cons

I had a few comments that the customers found the booking process a bit clumpy and hard to navigate around.

Julia
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy for dinosaurs!

Reviewed on 14/12/2022

Excellent, it’s easy to use for me and customers. It looks professional.

Excellent, it’s easy to use for me and customers. It looks professional.

Pros

Once set up, it is very quick and easy to use.

Cons

I do not understand the analytics side. It could be a little more user friendly for absolute beginners.

Claire
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

No need to look anywhere else, Bookwhen is the best option!

Reviewed on 26/06/2019

Bookwhen has enabled me to run my tiny yoga studio with a lot less stress. I had been thinking of...

Bookwhen has enabled me to run my tiny yoga studio with a lot less stress. I had been thinking of just doing bookings by SMS etc, but within 48 hours, Bookwhen had already demonstrated its value. There is zero chance I would remember everyone's bookings/cancellations/changes if it was done by SMS. With Bookwhen, my customers can make their own changes whenever they need to, meaning I don't need to get involved.

Pros

Ease of use, excellent customer service and fantastic pricing.

Cons

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Response from Bookwhen

Hi Claire, thank you so much for your wonderful review. We're really pleased you didn't go with the SMS idea and chose Bookwhen instead! :D We always welcome your suggestions and feedback and look forward to many more years of working together! - Jenny

Brooke
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Superb Customer Service!

Reviewed on 10/03/2021

Overall I'm just thrilled with being able to take all my booking through this site because of its...

Overall I'm just thrilled with being able to take all my booking through this site because of its simple platform and the phenomenal customer service help at hand.

Pros

Setting up my Bookwhen account was very easy with step-by-step instructions to follow. I had researched many booking sites and just wanted something simple to book classes and some private training sessions and this was it. Its front end is clean and easy for clients to use. The backend is also pretty easy with a slight learning curve for a couple items but nothing inhibitive. Plus - and here's the REALLY IMPORTANT bit - the customer service is BAR NONE! Honestly, the tech staff replies quickly with friendly, helpful suggestions and, in some cases early-on, they completely took over my scheduling fiasco themselves and re-entered everything I had botched to help me with a time-sensitive issue. It feels like you are working with people who are actually working WITH you.
Bigger, expensive platforms leave you hanging or condescend when you ask for help. Bookwhen really feels like you have your own private team to get the best for your business.

Cons

There are a couple places where I feel like the scheduling software could be more intuitive, but once you've figured out the way it's set up it's just a matter of remembering where to go for what.

Jennifer
Overall rating
  • Industry: Philanthropy
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Quick and easy bookings for our sling library

Reviewed on 29/07/2019

We run a sling library for local parents, holding three sessions each month. We're volunteers doing...

We run a sling library for local parents, holding three sessions each month. We're volunteers doing it for free. We were finding that far too many families were turning up for us to deal with, meaning they had to wait ages to see us, and we were stressed, run off our feet, and running over time, ending up late to collect children from school and nursery. We set up a Bookwhen account so we could organise the sessions (so everyone doesn't arrive at 11am) and set a maximum number of available slots. It's made a really positive impact... we no longer dread busy sessions and customers know they won't have to wait long.

Pros

This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions.

Cons

Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots.

Response from Bookwhen

Hi Jennifer, thanks so much for leaving us a review!

I'd love to address some of your cons, as it will be helpful for you to know how to avoid these in future!

First off, you can duplicate an entry for exactly that reason, to save setup time by just changing the date. Send us a message if you're unsure how!

You can log in to your account from any Bookwhen link, so please do get in touch so we can explain further if need be :)

When sharing your public page with customers, make sure you're sharing just the core page url, like https://bookwhen.com/example , with the bit behind the / but nothing more than that. That way no event is pre-selected for the customer

Thanks again, so glad to hear how well the system is working for you! - Jenny

Joel
Joel
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Online Reservation System

Reviewed on 23/06/2020

Overall we love Book When. It is a great product at a solid price. I can't recommend them enough.

Overall we love Book When. It is a great product at a solid price. I can't recommend them enough.

Pros

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

Cons

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form.

While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Response from Bookwhen

Thank you for your feedback Joel! The deposit feature is something we'll be hopefully working on in the future so keep your eyes peeled :-) Jen

Paul
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fitness specialist very happy

Reviewed on 8/12/2021

Very good.

Very good.

Pros

Fairly easy to use, some options could be easier for the administrator to find but all in all worth every penny as taken away the need for Facebook group! And it’s hassle free. Retailer payments coming in - no cash to mess with .. for a busy person This has been a GOd send really ..

Very very helpful staff.. [SENSITIVE CONTENT] has been brilliant from start to now

Cons

Information needing adjustments etc can be tricky to find on phone (iOS) flicking through pages to find where it is I need to be to change. As a lot of the viewing is in member format rather than administrator .. would be helpful to have different screen options knowing you are the admin rather than linking to the customer view ..

Hannah
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Outstanding software and customer support

Reviewed on 21/05/2021

Due to Covid and new strict rules regarding gyms and fitness centres, the Bookwhen system has...

Due to Covid and new strict rules regarding gyms and fitness centres, the Bookwhen system has become a necessity to my business and I'd be lost without it. It has seamlessly fitted in with my business needs.

Pros

The whole system is extremely easy to navigate and offers everything a fitness studio requires. Any questions and the fab support team get back to you asap and are all super friendly. I'd definitely recommend the software to anyone and I already have.

Cons

Integration was simple. I'm not a tech person at all but setting up the system was fairly easy and any questions were either in the brill FAQ section or was answered quickly by one of the excellent support agents

Joanne
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love these guys

Reviewed on 10/03/2020

A;ways receive exceptional service

A;ways receive exceptional service

Pros

Bookwhen is very user friendly and an easy way for my customers to book their classes and walks. If I ever get stuck with anything the team at Bookwhen always respond quickly and are always so nice about everthing. Highly recommend

I like that there is a button to return customers to our own website

Cons

Would be nice to know whether cancellations have been made by me or the customer and for what reason with an easy way of tracking.

Response from Bookwhen

Hi Joanne, thank you very very much for leaving a great review and mentioning our team in such a positive way :-) Your feedback about making it clear how the cancellation occurred has been passed on to the team for future development. Best, Jenny

Brad
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, service and support.

Reviewed on 12/01/2017

I've been using bookwhen since its first iteration for my coaching business after looking around...

I've been using bookwhen since its first iteration for my coaching business after looking around for the best balance of affordability and features. Throughout my use the support team has been there every step of the way, when I've found issues or got myself confused they've responsed FAST always looked into and solved my problems.

They are contining to add features, refine service and with their newer version released just under a year or so ago, the system is a lot more polished, user friendly and has helped my business and delivery grow massively.

Pros

Support team are awesome, friendly user interface, explanatory back end. Responsive to ideas and features users need. Decent payment portal transfers and option. Discount features/options for users.

Cons

Back end could always have a few tweaks here and there. Mobile layout for block bookings could be a tiny bit clearer.

Response from Bookwhen

Thanks for your review, Brad :) Wishing you all the best for your bookings in 2017!

Renee
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

It works perfect for my small business.

Reviewed on 15/05/2018

Pros

I like the ease of use for my side and the customers side as well. Also the charge for using the service is affordable.

Cons

Wish I could sell products on it. I would sell my artwork products. Once in awhile when a customer cancels a class it does not refund their money.

Response from Bookwhen

Hi Renee,

Thank you for taking the time to provide a review, we really appreciate it! Glad to hear that Bookwhen works well for you and your customers.

You can refund your customers through your payment gateway (Stripe, Paypal, Worldpay) but unfortunately we cannot push this through for you. However, I have noted your comments on this and your wish to sell products through Bookwhen (if the products you sell are similar you could set up a separate ticket for them, but this wouldn't work for unique items).

We are continually innovating and looking for the next feature to add so let me know if there is anything else you need.

Sonia
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I wish I had discovered this years ago

Reviewed on 19/05/2022

It has freed up my time because I can easily manage my class bookings and numbers. I highly...

It has freed up my time because I can easily manage my class bookings and numbers. I highly recommend it to anybody who runs dance or fitness classes

Pros

Easy to use for me to use, advertise, and manage.
Students love how easy it is for them to use

Cons

Nothing really. Like anything you use you need to get to know how it works and how you can utilise your product.

Tanya
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Bookwhen Software Rocks

Reviewed on 24/01/2017

As a small non-profit ticketing software can be overly expensive for our organization. Bookwhen...

As a small non-profit ticketing software can be overly expensive for our organization. Bookwhen offers a great product that meets our needs at an affordable price. There customer service is fantastic, they are very helpful and we found them to be quite responsive. They continue to add new features each year which has given us additional functionality. Highly recommend this product!!!

Pros

Ease of using the product.

Cons

There needs to be an easier way to manage people that are on the wait list. Both in terms of viewing a list of all people on the wait list without having to scroll through all bookings and in terms of contacting them and booking them into a different time slot.

Response from Bookwhen

Hi Tanya,

Thanks very much for your review :) Thanks for the feedback regarding the waiting list. The function works really well for the vast majority of our customers, but I can see how things would be a bit trickier in your case as you had around 40 appointment slots per day. You're welcome to get in touch as we'd love to make the waiting list process work even better for appointment set ups like yours!

Thanks, Luke