AroFlo Reviews

Overall, great help for the business and features are working effectively with all our needs.

Taking us a bit to get use to it as it’s a different work flow from the previous system.The schedule and the ability to status jobs to suit our business is one of the best features and we can store video of works.

Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo

After I had signed up, I found Aroflo to be so difficult to start that I looked for a training company. Aroflo were anything but helpful in this arena.

I found the ONLY company that sets up and trains in Aroflo in Australia (I should have stopped then), I invested four thousand dollars on training, plus my own time stopping the business, only to be told that I have a complex business and need to spend many thousands over 20k more just to get started.
I saw the system fall over in training on many occasion, I felt sorry for the trainer having to try to make excuses for why the software was so flaky.

Unfortunately I think I will pull up stumps and pay for Orbis Pro or something that has their product together. Very disappointing outcome Aroflo.

Good luck attracting any small business with this type of support, they will go bankrupt before sending an invoice!

This "CHEAP" option comes with absolutely no support, and rather dubious system stability.

It took us a while to get some tradies on board, but I think the company has now evolved to the point where cloud-based job management is much easier to implement especially with younger staff coming through. I'm looking forward to this next growth phase, hopefully with AI adopted soon? ;)

From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo.
I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info.
LOVE IT !

Very Good, The customer support is very helpful

Overall it has been positive. There is a lot of ability to customize things to suit processes and there is a growing community of users on forums which adds to the support and training offered. The online courses are good.

AroFlo customer support is very responsive and will work hard to resolve any issues you face with the system.

AroFlo has helped with getting all the paperwork in one place.

Overall I am very happy with AroFlo, I am very picky about how everything is going to work which is this far working out well. However I do very much get the feeling that you only get out of AroFlo what you put in and in speaking to several people (non referral from you guys) I now know they are not seem aware they are not using the system optimally. Austlift for example we work with and spoke to, they have setup the system with only one business unit despite having outlets in most major Australian cities. The reason I know this is when we spoke to them, they complained that they couldn't tell which state the stock was in when looking in the system. Maybe calling clients once they are setup to ask them about issues would be advantageous to you guys so you can make sure there people are getting the most out of the system and therefore be happier with it.

Good we like it

Using AroFlo has tremendously helped our little company transform by being able to use all the features.

Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero.

I've had a great experience so far and if there is anything I struggle with the support team are awesome to work with.

Our business has been using AroFlo for 14 months and we are continually impressed with the enhancements that are being implemented or planned.
The ease of use and functionalities for both our office staff and field technicians enables our mobile business to capitalise on turning jobs around in shorter time periods from the initial log of jobs to invoicing.
The support of AroFlo staff was instrumental in the setup and training of the system and support has continued throughout our use of the system, including an informative monthly newsletter to update on installed and planned enhancements and useful tips.
After using a number of other job management systems, AroFlo stands out to be in a league of it's own and we are continually recommending the system to other trades and businesses.
We thank AroFlo for aiding our business in its success, as without the system, it would not be as well-oiled as it is today.

We've been able to achieve a few key things in the short time we've been using AroFlo:
- Better communication. The Sales Team no longer have to wait on the phone to check job progresses, and our Service team no longer have to chase Sales for paperwork or plans!
- Easier access to previous jobs/attendances for our technicians. In the past we'd have techs at a job with no clear notes relating to the site. AroFlo has 100% fixed this! It is also easy to add new notes or photos
- We've come a handful of steps closer to paperless
- Our entire team has quickly embraced this and now runs with it like we have had it forever. This is a huge improvement on our previous provider, who we were still trying to figure out three years in
- The team at AroFlo have been immensely helpful and patient the whole way through. Special mention to rep who aided in the initial set up, put up with our questions and came up with smart solutions to some of our specific needs.

Quite good and makes my jobs a lot smoother and quicker

Best system to manage jobs from start to finish

Happy with the product, workers use it on mobile devices

Aroflo customer support has been amazing in helping implement the program and there ongoing support is invaluable.

Good and easy for the tech's to use. Operates very reliably.

Brilliant product, love being able to work anywre anytime.