ZENOTI Reviews

Easy to use once you get the hang of using things. [sensitive content hidden] was always available when I need direct assistance.

When [sensitive content hidden] was off it was hard to get help from the help center

At one location they onboarded budiness. They are using it with success and generally like it.

At my second location they Will not onboard us despite we’re paying for the software for two months and despite I’ve emailed them and called them several times over the course of the last month with no response. I keep getting a promise of a response from the chat advisors but no one actually calls me. I have money in the system because I learned how to do the basics from my other store and I can’t get the money out because they won’t onboard you. You can’t put in your own bank information they have to do it. I can’t believe how many different people I’ve called and emailed and chatted with over the last month and no one will call me back just promises .

Zenoti seems to have a lot of features that work really well for our business and make sense for our clients.

There's a bit of a learning curve to learning any new system, but the internal support options have made things much easier.

Clear communication
Clarity from video calls, demonstrations/tutorials

Long/extensive onboarding
Back and forth from Training center to live for making changes

I like the customizable forms, but they take forever to build and Zenoti implementation team will charge you for helping build them. Not user friendly for small business owners.

As the manager of our med spa, I'd like to address some concerns regarding our experience with Zenoti. We've found it frustrating that certain features that should enhance platform usability come at an additional cost. Specifically, the lack of automatic notifications for low credits in email marketing has been particularly infuriating.

Recently, after utilizing Zenoti for 1.5 years, we began utilizing the marketing tools, only to find ourselves inadvertently exceeding our email capacity for May 2024. While we understand the need to pay for marketing emails, it's disappointing that hitting our cap also impacts essential functions like emailing receipts, without prior warning from Zenoti.

Furthermore, the response from Zenoti support was less than satisfactory, offering to add 7500 emails for an additional $200 instead of acknowledging the lack of notification. This feels unreasonable given our already substantial monthly investment in the platform, which includes charges for text messages and photo management.

As a small business, I manage the backend operations alone, making efficient support crucial. Unfortunately, Zenoti's customer service primarily relies on AI responses, resulting in lengthy wait times and a lack of personalized attention. Additionally, despite our investment, we've yet to receive proactive outreach from Zenoti regarding our experience or feedback on their app.

In conclusion, while Zenoti offers valuable features, the lack of proactive support and additional charges for essential functionalities detract from its overall utility and value for our business.
As a manager overseeing operations at our med spa, it's important to provide a comprehensive assessment of our experience with Zenoti. In addition to the frustrations outlined earlier, it's become apparent that Zenoti's business model prioritizes larger clients, often at the expense of smaller businesses like ours.

Their approach, which seems geared towards extracting additional fees for basic functionalities, suggests a profit-driven ethos that neglects the needs of smaller enterprises. This money-centric strategy, coupled with a lack of personalized support for smaller clients, reinforces the impression that Zenoti is primarily concerned with maximizing revenue rather than fostering mutually beneficial partnerships.

Given these observations, I would caution fellow small business owners to carefully consider whether Zenoti aligns with their operational and financial needs. In our experience, the platform's shortcomings and profit-focused mentality make it less suitable for businesses of our scale. Therefore, I would advise small business owners to explore alternative solutions that prioritize user experience and support tailored to their specific requirements.

The support we are receiving is excellent and we are discovering new and exciting functions monthly with the help of our support teams. Thank you.

Sometimes a little glitchy, sometimes a little fussy.

Zenoti has revolutionized my dermatology practice with its comprehensive marketing and office management capabilities. Its user-friendly interface streamlines appointment scheduling, client management, and billing processes, significantly reducing administrative workload. The robust marketing tools allow for targeted campaigns, enhancing client engagement and retention. Real-time analytics and reports provide valuable insights into business performance, aiding in strategic decision-making. With Zenoti, our practice runs more efficiently, enabling us to focus more on patient care and satisfaction. Its reliability and extensive features make it an indispensable asset for any dermatology practice.

Does not include insurance claim submission.

Absolutely nothing. Everything about this program has been awful. Nothing they promised during the sales call has been true

The HIPPA breaches. All the glitches in the paperwork. The glitches in the schedule. Tons of typos in the consents they added for us. The list is too long

The calls and ease of using the system is much better than square. The people to help you when you have questions are very responsive and kind! Ivorn was the best for helping us get things rolling in a timely manner.

Nothing! Zenoti has been the best, I used Square for about a month and it just doesn't compare to Zenoti!

Great customer service with the integration process and when first going live - learning and working out the glitches

Zenoti is incredible comprehensive - which also makes it a bit complex as we learn how to set up all the tools and implement them

I wanted to take a moment to express my deepest gratitude for the outstanding support and dedication provided by your implementation team throughout the integration process. [sensitive content hidden] have been absolutely phenomenal, demonstrating unwavering support, a willingness to tackle any challenge, and offering personalized solutions that have truly exceeded my expectations.

Having worked with a dozen POS platforms over my 15 years in the wellness industry, I can confidently say that Zenoti shines above them all. From the initial stages of implementation to addressing any concerns or customization needs along the way, the team has consistently gone above and beyond to ensure a seamless transition and optimal functionality.

[sensitive content hidden]'s guidance and expertise have been invaluable in navigating the intricacies of the implementation process. Her attention to detail and proactive approach have instilled a sense of confidence in me, knowing that she is always there to address any issues or provide clarification.

[sensitive content hidden]'s commitment to excellence and problem-solving skills have been instrumental in overcoming various challenges that arose during the integration phase. His responsiveness and willingness to explore innovative solutions have truly set the standard for exceptional customer service.

[sensitive content hidden]'s personalized approach and dedication to understanding our unique business needs have been instrumental in tailoring the Zenoti platform to suit our specific requirements. His proactive communication and ability to anticipate potential hurdles have made the entire process remarkably smooth and efficient.

Overall, I cannot commend the Zenoti implementation team enough for their professionalism, expertise, and unwavering commitment to customer satisfaction. Their support has been instrumental in ensuring a complete transition to the Zenoti platform, and I am confident that their continued partnership will contribute significantly to our success in the future.

Thank you once again for your outstanding service and support.

The setup is quite complicated. I believe there is an area of opportunity on the sales to better set expectations of the workload for implementation. The project also started with a Project manager that was not very clear or communicative.

Zenoti is a great all in one platform. It has a sleek appearance and is fairly easy to use. It includes features for inventory management, payroll, text confirmations, EMR, and so much more.

We have a large client base and transitiong has not been the easiest. Much of our data had to be saved by us manually and learning from the system from an administrative role has been a learning curve. The amount of features available has been a bit overwhelming but the support we receive has been immensely helpful. [sensitive content hidden] were super supportive through the long implementaion process and [sensitive content hidden] has been a big help in continuing support and ensuring ease of use.

We went Live with Zenoti July 2024. The Zenoti implementation and data transfer team was patient, responsive and dedicated to getting our practice up and running. [sensitive content hidden], the main project contacts, were extremely knowledgeable and helpful every step of the way. I greatly appreciated their willingness to assist and ensure we were satisfied with the experience.

While we have only been Live a couple months I am finding some pitfalls. One main issue was with the transfer of data into a patient gallery. There is no way to create folders by year within the gallery. There is a lot of updates Zenoti could make to improve gallery functions/ease of use/finding information.

COMMUNICATION WITH CLIENTS
PAYMENT PROCESSING
BOOKING APPTS AND FOLLOW UPS

I WOULD REALLY LIKE TO BE ABLE TO SEND PRESCRIPTIONS THROUGH A ZENOTI EMR TO PHARMACIES.