Teramind Reviews

Easy to use and monitor activities, I like the privacy features of the software as well
Performance review is easy as well as tracking activities done hence improve productivity

The costing for five user for my small organization, they can increase number of users or consider the chargers. We can get a free version for 30 days so as to recommend the s/w to others

This helps monitor employees when working remotely

The fee is expensive. That's the only con I can think of.

The ability to monitor and track with a variety of useful tools the approach and actions of employees with sensitive information.

The option to set alerts and actions automatically when violating information security rules by an employee. It is excellent, saves resources and enables control and peace of mind with sensitive information.

Receiving an indication of working time on different software enables me and the CEO to monitor employee productivity, along with an examination of the efficiency of the software with which they work.

These tools allows me to detect waste of time by employees and wasting company resources.

Remote control is not good enough, I think improvement in the feature will make the product excellent and save me the need for a third-party solution for remote control and employee support.

There is a need to improve:
Remote controlled graphics.
Speed and delay time.
Enable, choice whether to notify the user about remote control or not.
Transfer file to remote control screen.

I think there should be several different price packages,
To enable selection when not all functions are used. and by that allow to reducing costs.

The functionality is superb. The ability to create custom scripts per employee has made security and data protection much easier. The in depth reporting means we can issue regular management reports to our customers board of directors with ease. All information is available with a few clicks in a clean and clear dashboard. The quality of the development really shows.

On occasion it is unable to show some of the data for a few hours / day. It doesn't always happen, but when it does it a bit annoying. It doesn't cause too many problems as the same data is shown in different formats so there is always a work around.

It's easy to install, access, and monitor client PCs . This is a mature and feature-rich solution for on-premise and remote user monitoring. It can be configured so users know they're being monitored; there's also a silent install option so that users aren't aware the software is installed or that they're being monitored. Customer support is easy to contact via the website (chat feature) or email.

There was some firewall and anti-virus configuration necessary, which was somewhat time consuming and not mentioned by sales, but their support staff was able to assist in resolving our issues. This is a somewhat more expensive solution than others we researched, but it also has the most features.

Most impactful that many other monitoring software don't have is the live remote viewing, and ability to take control of the remote screen. This helps with training.

We had this software installed on one of our employee's computer which was a MAC. The software did not work at all.

The software gives me a peek into the day of a user that needs monitoring

It is a little clunky, A little hard to navigate through.

You can track your employees work and progress

It's really a great software. I would recommend it.

That it has live viewing of the employees screens, and not only screenshots.

I don't know of any cons for this. The only thing with most of these software is that once the computer disconnects from the internet you lose control.

We have been using Teramind to prevent under billing in our salon for the past year. It is the best solution I had found in the market. It recorded all our billing activity so that in case of a issue we were able to asses what went wrong where. It also brought productivity up as we could monitor the access of non work related websites.

Sad to say that we no longer use Teramind as it has a min requirement of 5 licenses but we have only one system to monitor. It is not friendly for small scale businesses who still face the issues that other businesses have. Would be nice to see a single user solution in the future.

We love that we can Remote control, view, and setup triggers for employee actions. It really helps us know what they are doing on a daily basis

It is somewhat confusing to set up the triggers that gauge productivity. Maybe some guidance when setting up would be helpful!

we are really happy with Teramind. When you have employees working remotely, this will really help you

It helps you keep track of your employees' work and time that they worked. The best feature is the live option

My favourite part about this program is the ability to monitor activity and put rules on accounts to notify you if a rule is broken.

this program was a bit costly for us and there was times that we would not be able to see the activity for some reason.

Easy to setup and use, has some amazing features to monitor employee behaviour. We looked at several options to monitor users on the network, Teramind was far and away the best option and we have never regretted it's implementation.

it's on the expensive side but you get what you pay for!

I like the feature of finding and blocking destructive activity, as it protects the organization from threats. Recording the every action of the user feature is awesome as it also improves the individual employee performance.

Setting up this software is not easy I feel that some guidance is required. This is the only cons i can find with it.

Keylog and screen video the dashboard is clean and easy to use. The reporting features are top notch. Ranks high compared to other software. We were looking for something like this to help figure out what our users are doing at work with their computers and with the network. This product has done a very good job in helping understand what people are doing while at work. I would recommend this product.

Cost for cloud console is high, I have had to contact support for a question in chat and was never answered.

We like the ability to view staff productivity and performance, we not only utilise this internally but for our customers. The video capture feature is useful in our industry as we utilise this for forensic evidence.

The rules can be a bit of a hassle to setup, not having a clear guide on how these should be set up can delay the install process.

The things I like the most about this software are the screen shots and video of items that are being monitored. The tool is straightforward and easy to use. Setup is really quick. Default items to monitor are a big help.

The think I like the least is the Price. It would be nice if it was cheaper on a yearly basis. Then I would roll it out to the entire organization.

Very simple and straightforward to install and use. No problems with firewalls or whatsoever. It simple works!

It is a little bit expensive, I would suggest to have an entry level price mode with a basic fee per agent and limited to one week data, and then pay more if you really need to store longer periods.
In any case is the best product in market.

It provides a comprehensive view of what is going on in our business and allows us to configure it to deliver productivity metrics that we rely on.

It created some conflicts in unexpected places that took some time, and very good customer support to sort out.

Simple and intuitive. The setup was straight forward and started capturing data immediately. Rather powerful tool.

I couldn't find the documentation but that's likely my fault. Just did a support session and trying to leave them a good word.