Little Hotelier Reviews

Little Hotelier is a very easy system to use and has 90% of the functionality required to operate an accommodation business.

Little Hotelier currently does not connect with any EPOS systems which is a shame. It would be great if there are future developments for this integration.

Little Hotelier is a good software for small hotels and self-catering properties. Great channel manager with a big number of booking sites/agents.

Little Hotelier is not providing booking calendar widgets codes for private websites made in Word Press.

Beware of little hoteliers free trial. I wanted to trial software, but even requesting via chat to do so without credit card they refused. Eventually I folded and gave my card. Was not suitable for our purpose and requested to cancel free trial. I have been invoiced and payment debited from my account. I called them and explained, confirmed I wanted to cancel, and asked for funds to be refunded and confirmation in writing via email, which they agreed. I recieved no confirmation by email and no refund. Now disputing charges with bank to force a refund. And to my shock, I can’t believe I just received another invoice and they are trying to withdraw funds again. Surely they can see there is no activity on the platform. I have been lied to and now I’m riding a scam roller coaster where they will not stop debiting my account. This is a warning to all, having tried many pms systems, this is the only one that won’t give you a demo without a credit card. Expect a fight before it’s over because they are taking your money regardless.

Setup was a disaster. Setup page contralto froslze and would not move forward. Support team would not reset account and I had to totally start again. And it’s a good basic system, but lacking the features we require.

Backed by the powerful Siteminder channel manager, Little Hotelier is easy to use and best of all it allows small hotels to set up a fully integrated website. The SiteMinder booking engine makes booking seamless.

If a hotel wants an especially customizable website Siteminder is not the best option. The software is very basic and is only suitable for small hotels with standard needs

I worked with this software for a while and it had very good features. It was easy to use and to setup.

It was very basic for my needs so I had to change

Easy to sign up for the free trial and looks like it would be a good fit for business. Once the free trial started it was obvious that it wasn't exactly what we were looking for.

There is so little customer service. They agreed to refund the additional subscription fee - raised the credit but no refund. I have emailed, and phoned since February.

They certainly have their sales pitches down pat. Generally pretty easy to implement.

What really concerns us is that we keep getting mapping errors despite having mapped our channels with the help of their people multiple times. Bookings keep going into "unallocated" instead of to an actual room, and we have some that have never showed up in the front desk at all. And you can't get a real person on the phone to help. Just a chat window. We might have to eat the year contract to go with a system that actually works. Oh, and their websites are really really basic and lack important things like ADA compliance (one template does but it is heinous.)

Basic functionality is good. Mobile app improvement has been good.

Support is slow, disorganised and frequently wastes a lot of time because they don’t take adequate notes or read what you send them.

Ideal for managing lodging reservations of inns and small houses for the reception of guests. It allows the administration of activities and procedures that are inherent to the sales and marketing of the hotel service. It is versatile because the information is stored in the cloud and also easy to use.

It is not functional for large hotels, but when we are aware of that, it is not something that does not worry, because it represents a great support for those who undertake in the hotel area.

Yet to see them as we are unhappy with not receiving any monies

After two weeks we still have not had customer service and the payments received into Little Hotelier have not been transferred into our bank account.

Little Hotelier is designed for small Hotels/Bed&Breakfasts. We have only three rooms. When I looked at others and they asked if we had more or less than 100 rooms, I felt they were not interested in hotels like ours. Yet, Little Hotelier is part of Siteminder a company that does work with the large hotels, best of both worlds. Little Hotelier offered an easy gateway for deposits and channel manager to connect to booking agencies. When we change a rate or availability, it instantly updates everywhere. Customer service with chat or a person by phone has been wonderful.

I feel the most complicated thing is connecting to Channels. I find I need help each time I add a new channel and still cannot master it on my own. The good thing is support is quick to answer questions and makes a new connection easily. Once a channel is connected, I do not need to go back again.

Its easy to use and navigate and customer service is excellent, I like the team and the management and that they are based in Australia.

I am sorry to leave negative feedback as customer service is excellent but I have tried to contact directly 4 times (twice of those in writing) to prompt your software development team to fix some really basic functionality issues:
1. Automated Guest Letters - This is a basic function available in any hotel management system but Little Hotellier is the most limited I have seen.
- There are no "fields" that you can import from the booking itself. For example, if you want to set up an automated "guest arrival letter", you cannot import guest name, check in date or check out date, or check in time. What is the point of this letter if it needs to be so generic that it cannot confirm with a guest their name, date of arrival or anything specific about their booking? I am honestly so surprised by this as the other systems we use are much more advanced than this. This means I must leave a note in my diary to send a personalised letter to each guest on their day of check in confirming their booking details.
- The automated letters do not leave a note with the reservation itself. Again any other system I have used, you can click on the reservation and see the correspondance they have received from us. Its impossible to know if they received any letters or not.
- No option for custom letters.
If this is not sorted out soon I will have no option but to change systems as we are getting busier and its making our procedures so clunky and inefficient.

The integrated features that link to all channel and our website, saving an enormous amount of time through automatics inventory updates and automatic emails to guests

The booking window could be expanded especially with the disruption of Covid some guests are tying to book more than 2 years from the current date..

easy to create new reservation, good integration of email confirmation and invoices

- major bug (triple charge of service charge) will not be fixed. no chance of using the online booking engine- export of reservation data only exports a few of the data. not everything. no chance to adjust it- no custom emails to send to customer before arrival (only 1 fixed one, we need 5)- reporting limited- no public roadmap nor information about future changes (never experienced an update since we use it)-

I cannot double book a room and customer service is excellent very patient even with a non computer geek like me

It tends to ask for the password every other day

Easy to create reservations, block room, create listings, good visual presentation

There is no "UNDO" function. So if I update the rate for a time period for example 1/3/21-3/3/21 and mistype 3/3/22 then I have stuffed up pricing for that entire year and will have to manually change it all back. Which can take hours.
There is no log with customer conversation visible to me. If an automated email to a customer bounces due to a typo on the email address for example, then little hotelier team can see that but I receive no notification about this.
I cannot manually send a normally automated email, even if the system failed to send it

Everything good in the software makes it bad as no support. You are left alone to learn everything .

Must admit the people who are helping in customer support are not trained and we have to wait days for finding answer for one question and sometimes they never get back

Overall functionality, and design. Set up.

I had to use it with another app, thebookingbutton, in order to make easier for guests to choose the type of apartment and the available rate. Pre payment options on bookingbutton, there should be more available options, like "x" number of nights payment, I used to charge two or three nights in advance, now I have to choose from % or 1 night or total of stay. But the upgrades are better every time...

The system is Easy to use and look modern.

There is no professional sale report chart.

It was easy to set up and is easy to use (for a non-technical person!) and it streamlines our booking process. It allowed me to set up an 'enquire only' on the booking engine so I can vet my guests and gave me the ability to use a pricing calculator for booking enquiries and the use of a compliant credit card system. It was good to link it to my Facebook page. It is very handy to have it on my mobile to use whenever and wherever I like.

My only problem is that it's not a channel manager and the calendar doesn't link to Air BnB and Stayz - I have to change the calendars individually for every booking. That's because I don't take direct online bookings and need to vet guests first, but it would be good to link the calendar bookings to i-Cal.

Very easy to use and not expensive compared to other software.

Sometimes the system is slow to respond during peak times.