--- description: Learn how Yext can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Yext Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [SEO/SEM Tools](/directory/313/seo-sem/software) > [Yext](/software/105003/yext) # Yext Canonical: https://www.getapp.co.nz/software/105003/yext Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/105003/yext?page=2) > Yext is the leading digital presence platform for multi-location brands, powering the knowledge behind every customer engagement. With one central platform, brands can turn their digital presence into a differentiator by delivering consistent, accurate, and engaging experiences to customers. > > Verdict: Rated **4.2/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Yext The Yext Knowledge Graph allows organizations to collect and organize content from multiple sources with a next-generation content management system (CMS) built for AI. Once content is stored in the Knowledge Graph, it can be used by Yext products or delivered across any first or third-party digital touchpoint with consumer-grade APIs. Robust user roles and permissions give organizations the tools they need to manage content at scale while maintaining corporate compliance. Yext Listings allows organizations to sync business information across the industry’s largest network of 200+ direct integration partners, which includes platforms like Google, Amazon Alexa, Apple Maps, Facebook, and many others. Organizations can update basic information, including NAP, as well as enriched content like food menus, staff bios, holiday hours, and more. Yext Pages allows organizations to manage business information and content across first-party web properties with customizable landing pages that are optimized for SEO and conversion. Organizations can quickly deploy unique pages and efficiently operate at scale with an open JAMstack architecture that supports a wide variety of website use cases. Yext Reviews allows organizations to monitor and respond to user feedback for products and services across first-party websites and Yext’s network of 200+ direct integration partners. Organizations can manage their reputation with sentiment analysis, templated review responses, automated review generation, and other advanced features. Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers. Yext Search allows organizations to add natural language search experiences to first-party websites, apps, workspaces, and more. Search uses machine learning, AI, and multiple algorithms to return direct, relevant results by referencing large quantities of both structured and unstructured content. Organizations can seamlessly deliver information to consumers with Google-like search experiences that drive measurable business outcomes. Yext Analytics allows organizations to review user engagement data from the various first and third-party digital touchpoints powered by Yext’s Answers Platform. Organizations can leverage custom dashboards and reports to distill actionable insights from views, clicks, reviews, search queries, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 114 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Yext - **Founded**: 2006 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Other (Free Trial) - **Pricing Details**: The cost of Yext varies depending on a number of factors such as package type, business size, entity count, and more. To create a solution that fits your business goals, please contact us or request a demo. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Traditional Chinese, Turkish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR China, Hungary, India, Indonesia, Ireland, Italy, Japan, Lithuania, Mexico and 15 more ## Features - A/B Testing - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Artwork Management - Asset Lifecycle Management - Automatic Location Detection - Behavioural Analytics - Benchmarking - Brand Guidelines - Brand Tracking - Calendar Management - Catalog Management - Categorisation/Grouping - Change Management ## Integrations (38 total) - Adobe Commerce - AgencyAnalytics - Agendize - Binary Fountain - Dasheroo - DialogTech - Domo - Dynamics 365 - Engageware - Enhanced Reporting for Google My Business - GoSite - Google Data Studio - Google My Business Post Scheduler - Google My Business Pro Services - Greenhouse ... and 23 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [SEO/SEM Tools](https://www.getapp.co.nz/directory/313/seo-sem/software) ## Related Categories - [SEO/SEM Tools](https://www.getapp.co.nz/directory/313/seo-sem/software) - [Store Locator Software](https://www.getapp.co.nz/directory/857/store-locator/software) - [Location Intelligence Software](https://www.getapp.co.nz/directory/1523/location-intelligence/software) - [Web Analytics Tools](https://www.getapp.co.nz/directory/109/web-analytics/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) ## Alternatives 1. [monday.com](https://www.getapp.co.nz/software/91734/monday-com) — 4.6/5 (6050 reviews) 2. [Brand24](https://www.getapp.co.nz/software/101485/brand24) — 4.7/5 (254 reviews) 3. [Zoho Social](https://www.getapp.co.nz/software/102087/zoho-social) — 4.7/5 (3428 reviews) 4. [Asana](https://www.getapp.co.nz/software/90584/asana) — 4.5/5 (13582 reviews) 5. [Hootsuite](https://www.getapp.co.nz/software/20432/hootsuite) — 4.4/5 (3797 reviews) ## Reviews ### "Lack of Help and Customer Service." — 2.0/5 > **Alexander** | *27 February 2018* > > **Pros**: It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said. > > **Cons**: Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up. There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none. ----- ### "Great for Agencies who Create and Manage Citations" — 4.0/5 > **Madeleine** | *8 May 2019* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time. I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes. > > **Cons**: I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done. It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext. One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages. > > Overall my experience with Yext has been excellent. It does everything it claims to do and customer service is always quick and helpful. ----- ### "Poor Experience All Around - Please Avoid" — 1.0/5 > **David** | *2 December 2022* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: I was very excited at first. The sales process was very smooth and the demo they showed was impressive. I also really like the Hitchhiker's idea for education and support. I was very excited, they have an impressive sales team, but unfortunately, that was the end of it. > > **Cons**: -- Onboarding was all over the place. How we had to use the software was laughable. -- Interface (UX/UI) was anything but intuitive. -- Queries were extremely difficult to run without memorizing multiple steps and impossible to train staff on. -- Integration with GBP didn't exist, definitely not a Google Partner. > > When finally attempting to use the software it was unbelievably difficult, not applicable to our needs, and frustratingly unusable. Our first call with support was a joke. The support representative said, to "perform some functions" we had to go up to the URL and remove some text. I couldn't believe my ears. We quickly learned as an "agency" we could not connect GMB (GBP) of our clients to Yext because we were not the "administrators" of the accounts. This was a deal breaker. And, if we're able to get admin access there was a very specific process to connect with Yext, including "emailing their support team" before it could happen. We are currently using (2) competitors to Yext and this step is not required. In an attempt to fix the situation, Yext set up 2 meetings with us, which they canceled both at the last second. I have documentation and witnesses for all of this. I wanted to resolve the situation directly with Yext but their support after the sale has been a painful and poor experience. I am here to hopefully help anyone else to avoid this nightmare. I did an evaluation of 8 competitors in the space, and am frustrated that I got chose the wrong platform; as they will not refund our money. We have not used the platform at all, and are such a small business this hurts. ----- ### "Yext is the Busy Marketer's Solution to Updated Directory Listings" — 5.0/5 > **Verified Reviewer** | *6 April 2021* | Dairy | Recommendation rating: 10.0/10 > > **Pros**: Let me be real-no one likes updating directory listings. It's a thankless, tedious job. BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves. Directory Listings is never a marketer's highest priority but it's an important aspect of customer engagement, Yext has made it easy for me to do that with the tools provided in the software. > > **Cons**: We recently added their review response package to our agreement, I wish there was a way to bulk approve suggestions made by Google. > > Yext has saved me time and added so much value to my business. It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location. The customer service team is proactive in suggesting ways to make my listings work harder for me. ----- ### "Simple Tool for Local SEO" — 4.0/5 > **Verified Reviewer** | *28 August 2021* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Yext makes local SEO easier by allowing agencies to manage multiple listings for businesses and individuals. Editing these listings across a wide range of networks and publishers can be done all within the platform and easily. > > **Cons**: The platform can be difficult to learn when first setting up. The UI makes things difficult to find sometimes, as there are many features within the tool itself. Knowing what features are called and under which menu to find things can also be a bit difficult at first. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.co.nz/software/105003/yext?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/105003/yext) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data