--- description: Learn how Smart Service can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smart Service Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Scheduling Software](/directory/233/scheduling/software) > [Smart Service](/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa) # Smart Service Canonical: https://www.getapp.co.nz/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa?page=2) > Smart Service Cloud is built for service trade businesses that manage field teams, recurring jobs, and customer relationships—ideal for HVAC, plumbing, electrical, and similar industries. > > Verdict: Rated **4.3/5** by 269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Smart Service Effortless Scheduling - Intuitive drag-and-drop scheduling and an interactive dispatch board let you assign appointments quickly and confidently. Manage recurring jobs, multi-day projects, and preventative maintenance without the hassle. Accelerated Billing \& Payments Technicians can complete work orders, collect digital signatures, and process payments on-site. Invoicing happens automatically—whether from the job site or the office—reducing billing cycles and improving cash flow. Organized and Centralized Operations Smart Service Cloud serves as your all-in-one platform for job scheduling, customer management, invoicing, service agreements, and inventory. All customer histories, forms, and work orders are stored digitally—no more lost paperwork or manual entry. Mobile Workforce Empowerment Equip your field team with the Smart Service Cloud Mobile App. Technicians can access job details, customer histories, equipment records, and directions—plus complete forms, submit work orders, and take payments from any mobile device. Paperless, Custom Digital Forms Replace all paper forms with fully branded, interactive digital forms. Capture signatures, photos, dropdowns, and checklists right in the field. All data syncs instantly to Smart Service Cloud for faster processing and compliance. Reliable Customer Support \& Onboarding Work with a dedicated team that ensures your success from day one. Our experts offer implementation guidance, admin and technician training, and responsive support to help your business thrive. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 269 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: My Service Depot - **Location**: Lewis Center, US - **Founded**: 1992 ## Commercial Context - **Starting Price**: US$1.00 - **Pricing model**: Other - **Pricing Details**: Smart Service pricing varies based on your business needs and customizations. To get accurate pricing tailored to your workflow, contact our team—we’ll help you find the right fit for your operations. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, Spanish - **Available Countries**: Antigua & Barbuda, Bahamas, Barbados, Canada, Jamaica, St Kitts & Nevis, St Lucia, St Vincent & the Grenadines, Trinidad & Tobago, United States ## Features - API - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Scheduling - Automated Scheduling - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Chemical Usage Tracking - Client Portal - Communication Management - Communications Management - Compliance Management ## Integrations (7 total) - ChatGPT - Dropbox Business - Google Calendar - QuickBooks Enterprise - QuickBooks Online - QuickBooks Online Advanced - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Scheduling Software](https://www.getapp.co.nz/directory/233/scheduling/software) ## Related Categories - [Scheduling Software](https://www.getapp.co.nz/directory/233/scheduling/software) - [Field Service Management Software](https://www.getapp.co.nz/directory/255/field-service-management/software) - [Garage Door Software](https://www.getapp.co.nz/directory/1479/garage-door/software) - [Locksmith Software](https://www.getapp.co.nz/directory/2111/locksmith/software) - [Service Dispatch Software](https://www.getapp.co.nz/directory/520/service-dispatch/software) ## Alternatives 1. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5058 reviews) 2. [Jobber](https://www.getapp.co.nz/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [FieldPulse](https://www.getapp.co.nz/software/105687/fieldpulse) — 4.6/5 (411 reviews) 4. [ServiceTitan](https://www.getapp.co.nz/software/104311/servicetitan) — 4.3/5 (325 reviews) 5. [Housecall Pro](https://www.getapp.co.nz/software/101089/housecall-pro) — 4.7/5 (2737 reviews) ## Reviews ### "This is a great program and easy to use" — 5.0/5 > **Chris** | *7 June 2018* | Construction | Recommendation rating: 10.0/10 > > **Pros**: This program reads out QuickBooks, which made it easy to transition Customer service is amazing, they have always been able to walk me thru whatever problem I have > > **Cons**: Not all of our forms can be prefilled. Technicians cannot change the dates of service. There is not much bad to say about this program it works like it supposed to. > > Not having to hand enter every invoice. Now the techs can do it and then I just post and print. So simle. ----- ### "Good Product for Service and Installations" — 5.0/5 > **Brad** | *29 April 2024* | Environmental Services | Recommendation rating: 8.0/10 > > **Pros**: Ability to communicate job information between the office and the field > > **Cons**: making changes to customer names if clumsy. > > Happy with the product. We use it to create, schedule, update, communicate and invoice hundreds of jobs per week. ----- ### "Good in theory, but impractical in implementation" — 1.5/5 > **Ben** | *11 March 2015* | Facilities Services | Recommendation rating: 3.0/10 > > **Pros**: For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around. > > **Cons**: The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent. Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis. If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system. Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable. If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.) The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all. It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required. Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses. Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws. ----- ### "Great product" — 4.0/5 > **Eron** | *30 April 2024* | Construction | Recommendation rating: 8.0/10 > > **Pros**: Smart Service used with iFleet has allowed me to streamline customer management, scheduling, and estimating repairs. > > **Cons**: As you may expect there's a bit of a learning curve and multi-day jobs don't work well. > > My overall experience with Smart Service has been very good. ----- ### "Smart Service from a Person who is not techie" — 5.0/5 > **Debbie** | *31 January 2023* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Improves the accuracy of billing by accurately tracking the time spent on each job.Increases efficiency by reducing manual time tracking processes.Optimizes service schedules and reduces travel time, increasing efficiency and cost savings.Improves customer experience by reducing response times. > > **Cons**: May require staff training to ensure accurate time tracking.Potential for time tracking errors and discrepancies.May require a significant investment in technology and training.Potential for routing errors and inefficiencies if the system is not properly optimized. > > Inefficient work order processing and management.Inaccurate billing and time tracking.Poor route optimization and long response times.Incomplete service history records.BenefitsStreamlines processes and increases efficiency.Improves accuracy of billing and work order management.Provides comprehensive service history. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/1050/smart-service-scheduling-routing-mapping-gps-and-management-dashboards-for-use-with-quickbooksa) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data