Kixie PowerCall Reviews

I like that i can click and dial quickly and SMS option has helped greatly to receive responses asap.

a bit of delay when leaving messaging then clicking 1 or # to submit but not big deal

It does everything we need and the power dialer is beyond what I could have imagined for sales workflows and instant lead calls! Also the team that helped us get started was over the top enthusiastic, knowledgeable, and helpful.

None. There's literally nothing bad about it.

It's easy to use and navigate. Extremely useful tool & integrations.

There isn't much i can say negatively about Kixie

We were specifically looking for a dialer with a local presence, also texting, and the ability to listen to calls. Kixie checked all the boxes. The system is very easy to use - which made getting the team on board simple. I sat through a demo with hubspot and they didn't have what I needed, and kixie came recommended. I loved they were able to give us a free trial so we could test it out and see how we liked it. Our sales rep at Kixie helped my team with set up & was available to answer any of their questions.

Kixie has all the features we need. We considered a video conference software, however, most of our team doesn't run presentations so we wouldn't have a need for video conferencing. Integration was very simple. the team currently used their cell phones, so it was a simple as connecting hubspot in the settings. set up took 2 minutes per user max.

Easily integrates with Pipedrive (the CRM we use) and will automatically record/log incoming and outgoing calls. Dialer is easy to use - automatically pops up when I log on to my computer.

There are some reporting features that are missing (call center reporting), there is sometimes an issue with texts not coming through in a timely fashion (sometimes not at all). Not all emails are automatically recorded into the CRM.

Switching over to Kixie has been incredible, it has simplified and streamlined everything for all of us by being able to just click a button and make a call. There is no hassle with setup, and the customer support is amazing, and extremely responsive. The ability to go back on call recordings that are automatically synced to existing deals and contacts is amazing, let alone it adding the contact into our system if it isn't already in there. The easy to use editing option for contacts is phenomenal, also the ability to make notes on calls and scheduling call backs. I, along with everybody here would agree and recommend Kixie to anybody who is not already using it.

If any Con could be explained, would be the mms feature that was recently added, unfortunately attachments can only be opened on the PowerCall Extension but not the App for iPhone or through E-Mail.

[SENSITIVE CONTENT HIDDEN] are the main men here. The customer service is the best I have ever received. Very quick service, work round the clock, help with most IT issues I had even if it was nothing to do with Kixie. Absolute best product on market and [SENSITIVE CONTENT HIDDEN] is an asset to the team

Absolutely none other than they are a massive company so can be busy some times so you might have to wait an hour or so for the next available slot even though they fix any problem in minutes.

I like the automatic call distribution
The software comes with great features as a call center
It is affordable and makes sales ennoblement easy

Has all the features we need and even more. No complaints

very innovative company to watch out for. The uptime to use product is very impression..No high level IT knowledge needed.

Set up a conference call on the fly is one area I think that they can invest in.

Easy to use and set up - I downloaded the trial myself and got it up and running in a few minutes.

It seems buggy...team has been complaining of a lot of downtime

It's easy to integrate with the multiple CRMS that I use, I love the features that it has but most important, how easy it is to use.

At first, it had a lot of bugs, and it used to crash quite a lot, we reported the issue to Kixie's tech support, and we got a very quick response and they helped us right away. It looks like with the new software updates those bugs are gone and our experience using it has been a lot better.

SMS Templates, VM Drops, Call Recordings, Dispositions, Mobile App is GREAT

Desktop interface is rough. Some limitations on syncing information, but minor

Links well with our CRM and seems like it is designed by someone who has CRM front of mind.

Call quality is excellent and has been perfect for working from home recently.

Love the fact you can link call notes immediately to a contact from the powercall software.

There is the ocasional bug, but they are fixed quickly and customer support is excellent.

This was fairly easy to set up and has all the features that our company needs to carry out our duties.

This is a bit costly and sometimes mostly in the mornings, it is difficult to reach a customer service agent to aid you.

I have used this software at 2 separate organizations. The software is easy to use, logical, and integration isn't overly difficult.

There isn't a lot of negative, especially at the price point of the software. We have another dialer the organization uses, which has caused some complexity in the integration. The complexities still being worked on, I am still more than happy with Kixie though.

Is easy to use, im not tech savy and i found it pretty easy to use. Its launches fast.

I couldn't find the record option on the extension