TimeTap Reviews

We give it a perfect 10 out of 10 for it's exceptional customization options and effective strategies that help us simplify our work, connect with our customers, and handle payments smoothly. It is a one-stop online that offers everything from payment processing to follow-up services.

If your organization needs multiple features, the cost of different pricing plans offered by Timetap can become expensive.

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

I like that once a patient schedules, they get reminders sent to them automatically.

Patients trying to schedule on a mobile phone have a difficult time. I get many complaints from patients that they can't reschedule or see everything they need to see on a mobile phone. It is because TimeTap needs to create a more mobile friendly version of the scheduler or create an app for patients/clients to use.

I really liked its ability to fully automate my appointment scheduling process with this now forget about endless emails and phone calls to make appointments as now my clients can book directly through the platform.

The interface can sometimes seem a bit confusing and overwhelming but only at first and setup can take some time and requires a bit of patience to familiarize yourself with all the available features and options.

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

The thing that I least like about this software is that I cannot find something about this software that I dont like.

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

The flexibility to create multiple locations and schedules to optimize scheduling for my various appointments available. No other software currently allows the level of customization that TimeTap gives it's clients.

I don't like when the PayPal andTimeTap interface sometimes errors when directing to the payment portal. I also wish TimeTap had a function where you can invoice for the deposit to be paid online by the patient when I have to schedule appointments manually and unable to collect payment at that time.

Keeping track of each wedding as it progresses from beginning to end.

When a client "books" a wedding date, I don't know whether they have paid the downpayment yet or not. I have to close TimeTap and go look at PayPal to check on it. This is not really a big deal. I can work around it.

We use TimeTap in our Physical Therapy Practice. The software makes it easy to keep track of our patients' schedules and invoices, and allows patients to edit their own appointments and print invoices at home, which is HIPPA compliant.

I do not always find the software intuitive. When I select a form to e-mail, I have to select it again from a drop down menu to send the correct form, for instance.

Very intuitive and great customer service. There is not any feature of the platform I was not able to customize except a place where the time zones displayed. When I asked about it, they added it to be updated in the next release!

The communication / email tool was more difficult to manage than I would have liked. Everything else in the tool is so intuitive and easy to navigate I felt like the email tool took too much time to customize and enable/disable.

I have the option to do what I want using this platform. I love how easy I can set up multiple locations, input services, accept payments.

When using the mobile app, everytime I close the screen, can even come back one second later and I'll have to sign back in. The bank doesn't even close out that fast, lol. But I still love it.

I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.

I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.

Customer Support has been phenomenal, responds very quickly when I need help and with concise steps! They have navigated me through the software and helped make changes at a moments notice. ! Ease of use for customers and getting more appointments booked.

Just started using the Time Tap version, so not sure yet. On the Check Appointments, I would prefer that it defaults to cancelling an appointment within an hour of start time. I would also like if it defaulted to scheduling an appointment within 1 hour also.

That facilitates managing meetings, staff, and schedules for companies. TimeTap is a great option for companies of all kinds because it has a variety of features intended to simplify the booking process.

Businesses have access to comprehensive reports on meeting scheduling, staff efficiency, and other topics, giving them useful information about how their operations are doing and areas where they can improve.

Ease of use, location filters, and the ability to set the exact schedules we need for our multiple locations and staff.

Reporting. Having trouble creating a report that suits are needs, and gives us all the information we would like to see. The amount of variables we have in our system makes it tough for us to run reports and get all the information.

The multiple appointment reminders and how easily appointments are to confirm with clients are key. It's also really easy to modify or cancel appointments and keep people in the loop. As a solo, my ability to keep my calendar up to date without having to go through multiple steps or screens is invaluable and TimeTap does that really smoothly.

I think the only thing that I would like is to automate synchronizing my personal calendar with my Time Tap calendar so that when someone makes an appointment with me in TimeTap it automatically shows up in my iPhone or Google calendar as well. In truth, that might be a feature of the software already available that I just haven't found yet.

I like that it replaces a receptionist that doesn't have to play phone tag with customers. It replaces having to read phone messages. Customers can schedule an appointment at their convenience and do not have to wait for the business to open or wait for the office to open back up after lunch. I also like that the customer receives automated confirmations, reminders and follow ups through e-mails and/or texts. It is very private and no one has to know who you are calling if you are at work or in a public setting.