TimeTap Reviews

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Ease of setup + ease of use for customers

It is not always clear which features are limited to higher end packages

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

The thing that I least like about this software is that I cannot find something about this software that I dont like.

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Nothing that I can think of!

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.
The version for my iPhone is very handy and quick to access also.

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.
The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.

Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.

We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time.

We are now exploring using the system for other appointment scheduling options in our organization.

We had a hard time getting the forms to format they way we needed them to for printing.

I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.

I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.

Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful.

I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however.

The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.

The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on

I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

I like that it replaces a receptionist that doesn't have to play phone tag with customers. It replaces having to read phone messages. Customers can schedule an appointment at their convenience and do not have to wait for the business to open or wait for the office to open back up after lunch. I also like that the customer receives automated confirmations, reminders and follow ups through e-mails and/or texts. It is very private and no one has to know who you are calling if you are at work or in a public setting.

HAS THE ABILITY TO BLOCK OFF SPECIFIC TIME FRAME. HAS THE ABILITY TO RESCHEDULE. WHEN SCHEDULING APPOINTMENT, IN THE CONFIRMATION PAGE, THE DIALOG BOX IS VERY HELPFUL TO SYNC TO OUR OTHER CALENDER WHERE WE CAN WRITE NOTES TO TELL US A LITTLE BIT MORE ABOUT A CLIENT.

IT TAKES A WHILE TO LOAD, AND IT IS HARD TO GO BACK AND FORTH FROM PAGES BECAUSE IT'S VERY SLOW. I HAVE TO TELL A CLIENT THAT MY SOFTWARE IS RUNNING A BIT SLOW, BEFORE I CAN FINALIZE AN APPOINTMENT.