TimeTap Reviews

TimeTap

4.5 (236)
Online appointment scheduling software for any organization.

Overall rating

4.5 /5
(236)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.6/5

91%
recommended this app
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236 Reviews

Chari
Overall rating
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Wonderful

Reviewed on 5/12/2018

This has saved so much time automating everything. Once you have figured out how to work everything...

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Response from Lumaverse Technologies

Hi Chari,

Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears!

Thanks again,
Lucy

Weisenberg
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for scheduling appointments!

Reviewed on 18/03/2019

We use Time Tap for our international students to make appointments at our Center. It has been a...

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Response from Lumaverse Technologies

Hi Wendy,

We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!

Please let us know if there's anything we can do to help,
Lucy

Ashley
Overall rating
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

The idea is there

Reviewed on 24/05/2019

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected....

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

Pros

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent)
Square compatible

Cons

Inconsistent. Unfortunately I have more cons than pros.
Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use.
My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors.
The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Response from Lumaverse Technologies

Hi Ashley,

I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at [email protected] or book with us at https://www.timetap.com/online-support-call.html

Thanks,
Lucy

Tony
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall GREAT, ease of use . . . not so much.

Reviewed on 28/09/2018

I used TimeTrade in the past and close my account because their customer service was minimal to...

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support.

To date, I'm very happy with the software and (more importantly) the service I've received.

Pros

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Response from Lumaverse Technologies

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.

Hayley
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 9/10/2018

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Pros

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Cons

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Response from Lumaverse Technologies

Hi Hayley,

Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help!
Lucy

Michael
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product with fantastic support

Reviewed on 11/06/2018

Pros

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

Cons

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

Response from Lumaverse Technologies

Hey Michael! Thank you so much for taking the time to leave such a great review! I will take your note to our development team to review. We are always looking to make improvements that benefit our users so we appreciate the feedback! Happy scheduling! - Meaghan

Jim
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible and functional!

Reviewed on 28/09/2018

We needed a tool that could accomodate both people and resource reservations. After trying many,...

We needed a tool that could accomodate both people and resource reservations. After trying many, TimeTap was the clear winner and a side benefit is customers love how easy it is to use!

Pros

Ease of setup + ease of use for customers

Cons

It is not always clear which features are limited to higher end packages

Response from Lumaverse Technologies

Take a look in your back office account settings for plan feature descriptions, or on our plans page: https://www.timetap.com/pricing.html Thanks for taking the time to leave us a review

Jasmine
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to Manage Gym Clients

Reviewed on 24/05/2018

Easy To Use
Organization is Easy

Easy To Use
Organization is Easy

Pros

It is easy to use and integrate on sales pages. I use it to set up group classes for my gym Orientations. It is simple to use and it allows me to stay organized.

Cons

The thing that I least like about this software is that I cannot find something about this software that I dont like.

Response from Lumaverse Technologies

Thanks Jasmine! It's exciting for us to hear you're so satisfied with the software!

Cheyla
Overall rating
  • Industry: Medical Practice
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pleasant

Reviewed on 24/05/2018

Time saver

Time saver

Pros

The ability to just send a link and not have to worry about the back and forth email confirming times and changing, etc.

Cons

It wasn't as intuitive as I'd hoped for at first but I was able to quickly adapt. Once I figured that out all has been well.

Response from Lumaverse Technologies

Thanks, Cheyla, for your thoughtful feedback. It's been a pleasure working with you.

Feastre
Overall rating
  • Industry: Packaging & Containers
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Timetap is presented as the best option when managing appointments

Reviewed on 28/07/2019

Timetap is very useful for working with room booking management, or with automated scheduling for...

Timetap is very useful for working with room booking management, or with automated scheduling for appointments or work groups. We recommend it for its excellent mobile access capability, and because it is good for synchronizing calendars.

Pros

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

Cons

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

Response from Lumaverse Technologies

Hi Feastre,

Thanks so much for taking the time to leave us this review! I'm so glad that TimeTap has been working well for your team to schedule events and job interviews.

As a follow up regarding integrated CRMs, we do integrate with Salesforce and Infusionsoft if either of those CRM systems appeal to you. If you are interested in those, please email us at [email protected] and we'd be happy to get you more information on it!

Thanks,
Lucy

Joy
Overall rating
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I LOVE TimeTap

Reviewed on 15/03/2019

I recommend this to everyone who asks me what type of scheduling software I use... literally.......

I recommend this to everyone who asks me what type of scheduling software I use... literally.... everyone! My experience has been above and beyond what I could have asked for or envisioned for myself!

Pros

I am "older" and love how easy to use this software is. If I can't figure something out on my own, the online support team gets back to me very quickly with efficient and helpful advice. I also love the ability to customize, color code and have email reminders sent to my patients.

Cons

I was nervous when they re-branded from checkappointments.com (very nervous) but the transition was great. I literally, have zero complaints about TimeTap.

Response from Lumaverse Technologies

Hi Joy,

Thanks so much for your kind review! It makes us so happy to hear that you have had such a positive experience and that the transition from checkAppointments to TimeTap has gone over smoothly for you :-)

Please let our support team know if there's ever anything we can help you with,
Lucy

Jon
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

I love this company! I have used them for the past 5 years and have had an amazing experience!

Reviewed on 24/05/2018

Pros

I love that my clients are able to go directly to a site and book an appointment without having to include me in the process. This really helps to cut down on scheduling times and issues.

On a side note the staff there is amazing and always a pleasure to deal with. One of the Representative specifically has helped me numerous times with any questions or concerns i have had over the years and she has been great! Super friendly and knowledgeable. This also goes for few more representatives! All great!

Cons

Nothing that I can think of!

Response from Lumaverse Technologies

Thanks so much Jon for your loyal support of the software over the years. We're happy to provide solutions that work for you and your team! ~Rashida

Verified Reviewer
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

TimeTap for Small Medical Practice

Reviewed on 8/10/2018

Overall very satisfied. I am using the program to keep up with the schedule for a small primary...

Overall very satisfied. I am using the program to keep up with the schedule for a small primary care medical practive (one provider).

Pros

I have a tiny practice and was trying to get away from burdensome EMR. I needed an affordable scheduling app/program only. It was very quick to learn. It serves our needs fairly well. There are things I have not explored so I can't offer much more.
The version for my iPhone is very handy and quick to access also.

Cons

We often have to refresh the screen because it will be black when we log on at first. This is not every time and not even most of the time, but it is frequent. After refreshing 1-5 times the appropriate screen shows up.
The messaging features to clients are limited with the regular advertised price. This affects us a little but can't afford to add features. Would probably just pull back to Office Calendar if the price started climbing. For the current price point I benefit from TimeTap and I plan to stay with them.

Response from Lumaverse Technologies

Hi there,

Thanks for taking the time to leave us a review. Please reach out to us at [email protected] to ask about our bulk emailing to client options. This is a feature we have available but only turn on when accounts request it to prevent abuse and spam complaints.

Thanks,
Lucy

Sue
Overall rating
  • Industry: Human Resources
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Useful tool--very responsive support!

Reviewed on 23/03/2017

My team needed a tool to track registration numbers for a couple global events we were hosting for...

My team needed a tool to track registration numbers for a couple global events we were hosting for our company (72,000+ employees). We used WebEx to host the online event, however we found the registration tool in WebEx was lacking and didn't fit our needs. Another team at our firm recommended TimeTap so we checked it out and were thrilled with the tool.

TimeTap is generous to offer very robust trial offers, which unlike many other online tool trials, offered us the "full" package so we could really get a good feel for the tool and it's offerings.

The tool itself is very easy to use, and very intuitive, but because I needed some pretty specific customization to reflect my company's branding, I needed support.

First, as soon as you register for a TimeTap account, you are immediately welcomed to TimeTap by a TimeTap support representative via the online chat bubble. So you immediately have support ready and waiting for you.

After playing around in the site, I wanted to get serious about setting up my registrations, so made an appointment for a custom support session. Elvis Merino was my TimeTap support contact and he was awesome! Through our screen sharing session, he went into my account and helped me quickly set up all the options I needed. He was patient and knowledgeable and took his time with me.

After our session, I had additional questions for Elvis, so contacted him directly through email with my questions at the end of my work day. By the next morning, Elvis had already responded and provided the guidance I needed.

During that day, I had what I thought was a "silly" quick question, so I used the "chat bubble" for my question, and Elvis was there, helping me on the fly instantly.

I love this tool and our team will be purchasing a permanent business license once our trial is over so we can use it for other events hosted by our team. The price is very reasonable and the support is awesome.

Great tool, great support!

Pros

Ease of use, amazing, responsive support

Cons

Some of the email templates were a little confusing to me at first. It took time to figure out where the templates pulled information from to understand where to update things.

Response from Lumaverse Technologies

Thank you, Sue, for taking the time to leave awesome review! It has been a pleasure helping you setup your account they way you want it. Best., Elvis.

Michael
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great System Minus the Bugs

Reviewed on 5/10/2018

We struggled to find a platform allowing us to do what timetap does, We love the system but just...

We struggled to find a platform allowing us to do what timetap does, We love the system but just wish the small finite details such as the software correctly adjusting to changes being made day to day werent so buggy.

Pros

I love the functionality to schedule/book different types of appointments/classes/events/etc...

Cons

It is very hit and miss. If changes are made to a class that currently has people signed up for it, often times rather than make the change, it will just disappear off your calendar as if it were never there. If no changes are ever being made for customization its great! If things tend to change on the fly, It is not as reliable.

Response from Lumaverse Technologies

Hi Michael, please reach out to our support team at [email protected] and a member of the team can review the activity with you. Thank you for taking the time to share your feedback.

Kelly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Makes my job 100% easier!

Reviewed on 23/11/2016

Until we started using Time Tap, I was having to enter and maintain all clients appointments,...

Until we started using Time Tap, I was having to enter and maintain all clients appointments, cancelations, confirming and rescheduling. It took a huge amount of time that I could have used for other tasks. Elvis at TT has literally held our hands from day one. Start up was fast, and easy to use. Support is quick to answer your questions and walk you through step by step with on-line appointments. Elvis has always been very professional and knows the material. If there is a question he can't answer, he will converse with the TT Team and find the solution. Customer service follow-up is fantastic (very important to me). The other thing I love, is TT appointments can be synced with your current calendar, I use Google, so you don't have to stop using what you currently have. My customers said it is easy to use and they like making their own appointments. I highly recommend TT, it's like having another person in the office with me. And listen, if you decide to use TT for your business, ask for Elvis, he is great!

Pros

I don't have to maintain clients appointments anymore

Cons

Some areas are a little tricky to figure out without TT support.

Response from Lumaverse Technologies

Thank You, Kelly, for taking the time to leave this review ! It has been a pleasure working with you on getting you account setup. I'm glad to know that we're helping you manage your appointments and clients more efficiently.

Amy
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Book more clients!

Reviewed on 24/05/2018

Pros

Easy to use on the front end (for possible clients) and back end (for staff). I've been using since it was checkappointments.com. Integrates very nicely into existing website.

Cons

Unforunately, the graphical interface is a bit outdated, and feels a bit clunky when you are setting it up.

Response from Lumaverse Technologies

Hi Amy, we'll be sure to update you with new design changes to the system. Many thanks for the review.

Marta
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Scheduling COVID-19 Vaccines

Reviewed on 22/04/2022

Pros

We were able to very quickly set up and start using this software for COVID-19 vaccination booking. We had a few minor glitches but the system really helped us manage a large number of appointments in a very short amount of time.

We are now exploring using the system for other appointment scheduling options in our organization.

Cons

We had a hard time getting the forms to format they way we needed them to for printing.

Alexandra
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great system for offices

Reviewed on 5/10/2018

Pros

I like the ease of inputting appointments and that the calendar then syncs with my Google calendar. It's pretty easy to use. I also like the ability to confirm appointments with clients and staff via email.

Cons

I don't like that I can't set up to do bulk emails without having to sign up with the company. I'd prefer for it to be a feature that I can enable myself. I also think it would be great to be able to block out times that aren't for appointments, but for lunch or tasks that I need to complete.

Response from Lumaverse Technologies

Hi Alexandra,

Thanks so much for leaving us the review and I'm glad that it has been an easy system to use to input appointments and sync with your Google calendar. We do allow you to add Time Offs which would be a good way for you to block out time for lunch and other tasks. Give us a shout at our support email address ([email protected]) to learn more about how to do that. We do allow sending of bulk emails, but not sure what you mean by signing up with the company. I or someone on my team would be happy to look into this as bulk emailing is supported by TimeTap. Please let us know!

Thanks,
Lucy

Tony
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great for quick, simple start ups

Reviewed on 5/02/2019

Pros

Tracks progress so its simple to follow. Organized appointments and simplistic team scheduling and calendars.

Cons

Contact displayed information is too simplistic, would like to see more crucial information displayed for contacts.

Response from Lumaverse Technologies

Hi Tony,

Thanks so much for providing this review. We'd love to hear more of your feedback on how to better improve the app specifically around the contact display that you mentioned. We do have ways of changing the contact display on the calendar and the appointment detail screens to use custom fields. Not sure if that was what you were referring to, but if so please reach out to our support team at [email protected] and we'd be happy to give you more details on it.

Best,
Lucy

April
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Love this app, and use it to schedule my clients. Customer service is excellent.

Reviewed on 8/02/2018

Pros

Flexibility, that it is customizable, that customer service is quick to respond, and always helpful, reasonable price, easy for clients to use, appointment reminders are helpful.

Cons

I tend to find that the online site is easier to use on my phone than the iPhone app. Both are slow to load, however.

Response from Lumaverse Technologies

Hi April, we appreciate the review and are so glad you're enjoying the service. If you're experiencing any issues with the app, please reach out to us at [email protected]. ~ Rashida

Sarah
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

TimeTap is not ready for successful enterprise or small business level use

Reviewed on 24/05/2018

The email and text reminders to customers has cut down on the time I need to do it manually.

The email and text reminders to customers has cut down on the time I need to do it manually.

Pros

The customer support, the ease of the UI/UX, the options for color drop-down are nice, I really don't have a ton of nice things to say honestly. We are still trying to make it work.

Cons

The difficult transition from trial to paid version; the frustrations with 3rd party (google) calendars; the fact that there is no customer support on Sundays when we need it;, the difficult initial setup process took many, many hours; the "remember me" button to save the password doesn't work; I cannot search the appointments at all (I need it searchable by customer name, staff member, etc); the list really goes on and on

Response from Lumaverse Technologies

Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear the transition to TimeTap has included a few unexpected setbacks, but I'm happy to get on a call with you to address these items directly. Please feel free to book a support call here: https://www.timetap.com/online-support-call.html ~ Rashida

Verified Reviewer
Overall rating
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Timetap has really helped our office!

Reviewed on 29/05/2018

Pros

I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

Cons

I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

Response from Lumaverse Technologies

Thanks for taking the time to leave us a review. To color code the calendar based on synced appointments versus TimeTap appointments, refer to the left hand filter from the Appointments page. You can select a color based on Status (free or busy synced appointments, open, cancelled, etc.). Please contact [email protected] if you need assistance setting this up.

Tom
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Free 24/7 scheduling "receptionist" done anywhere, anytime using adjustable time zones on any...

Reviewed on 16/03/2018

Pros

I like that it replaces a receptionist that doesn't have to play phone tag with customers. It replaces having to read phone messages. Customers can schedule an appointment at their convenience and do not have to wait for the business to open or wait for the office to open back up after lunch. I also like that the customer receives automated confirmations, reminders and follow ups through e-mails and/or texts. It is very private and no one has to know who you are calling if you are at work or in a public setting.

Amy
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

I LIKE TIMETAP. IT ASSISTS MY BASIC NEEDS TO SCHEDULE APPOINTMENTS.

Reviewed on 29/05/2018

BEING ABLE TO LET CLIENTS SCHEDULE THEIR OWN APPOINTMENTS ONLINE.

BEING ABLE TO LET CLIENTS SCHEDULE THEIR OWN APPOINTMENTS ONLINE.

Pros

HAS THE ABILITY TO BLOCK OFF SPECIFIC TIME FRAME. HAS THE ABILITY TO RESCHEDULE. WHEN SCHEDULING APPOINTMENT, IN THE CONFIRMATION PAGE, THE DIALOG BOX IS VERY HELPFUL TO SYNC TO OUR OTHER CALENDER WHERE WE CAN WRITE NOTES TO TELL US A LITTLE BIT MORE ABOUT A CLIENT.

Cons

IT TAKES A WHILE TO LOAD, AND IT IS HARD TO GO BACK AND FORTH FROM PAGES BECAUSE IT'S VERY SLOW. I HAVE TO TELL A CLIENT THAT MY SOFTWARE IS RUNNING A BIT SLOW, BEFORE I CAN FINALIZE AN APPOINTMENT.

Response from Lumaverse Technologies

Hi Amy,

Thanks for taking the time to leave us this review. I apologize that TimeTap has been running slow for you. We just had a major database upgrade this weekend which should result in noticeable performance enhancements. If things are continuing to run slowly for you, please check your internet connection and then reach out to us at [email protected] to let us know what specific screens are operating slowly.

Thanks,
Lucy