TimeTap Reviews

I really appreciated the quick access to online booking features, and ready-made forms. It allowed me to instantly create a booking portal for my new business.

As this platform is applicable to almost any industry, the templates are very general and they are not intuitive enough to easily create the process I'd like for my clients. I believe that there are ways of making this more fluid, but could take time, effort and expense to implement.

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

It takes a little bit to navigate around and figure out how to use everything.

We have over 20 offices and countless staff - this is one of the few platforms that enable us to manage our locations effectively

I cannot see any cons with the software but I would be grateful to select multiple conditions when telling timetap to autofill hidden fields based upon X YZ in the client field setup

the company which work for purchased timetap to easily recontact our study participants which we kept losing. what i like about the app is the easy use for both myself as an operator and for the end client, the customer support are very quick to respond to questions and is friendly as well.

to be honest i haven't encountered major problems while using this app except one time where i got a notification sms for a client booking but i couldn't see it in the screen. i have contacted the customer service and they were very quick to act and solve the issue.

We use TimeTap in our Physical Therapy Practice. The software makes it easy to keep track of our patients' schedules and invoices, and allows patients to edit their own appointments and print invoices at home, which is HIPPA compliant.

I do not always find the software intuitive. When I select a form to e-mail, I have to select it again from a drop down menu to send the correct form, for instance.

It is so great to block off times in my calendar that I am unavailable or away. I also like being able to see how my appointments stack up against the rest of the day-it's been helpful for time management around busy appointment times.
TimeTap has also been easy to use for our volunteers, staff and clients-it's minimized a great deal of confusion for our team when booking appointments.

The email reminders can get a bit repetitive, however that is a minor concern. They make sure I never forget about an appointment, so it's been more helpful than not!

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

I love that Timetap automatically sends email and text reminders to our students to remind them of their meetings.

I wish I could color code the appointments that are brought over from Outlook or Gmail to differentiate them from the ones added directly through Timetap.

Ease of use, flexibility is pricing, custom URLs, automatic email reminders, text reminders, calendar syncing, easy rescheduling, etc...

I can't think of any but my assistant finds it to be too "sensitive" at times. She's only been using it a few weeks though...

That is can be individualized to our unique needs. We love the confirmation of appointment email the clients receive.

It is a little challenging to set up schedules at first. Our staff all have unique schedules that can vary daily, which made set up a little complicated. Once we got the hang of it was easy to overcome.

I like that they work with us to customize what we need. I do enjoy how we can schedule multiple people.

I can't think of any complaints. I wish it was also a CRM so that I could save that expense. I am pleased overall.

I like that it accepts my payment gateway, and it has a very professional feel. I love how the help team is always there when I call on them and how patient they are with me, because I am not computer savvy what so ever.

I do not like that it doesn't make the client pay before booking. It lets the client book and if they do not pay in 90 mins it cancels the booking. I don't like that it cancels out appointments even tho clients paid. I do not like that it does not recognize who I am and I have to keep logging in.

Timetap has a few very handy features that are really helpful to our business. Multiple time slots and customization is pretty robust.

UI can be a bit clunky at times. Takes a bit getting used to but customer service has come in handy on a number of occasions.

it is easy to use! Easy to modify ! I like that I can quickly make any adjustments to my day. I like the notification emails.

I wish it would send notifications once a call is scheduled to mark complete or incomplete. I often forget to go back in and mark something as complete.

Ability to schedule off time for holidays & regular time off. Calendar sync with Google calendar. Easy to set up.

App is very limited. If conditions are right double booking is possible. Sometimes problems occur with address entry.

As an online service for timetap planning it is very powerful. This platform has many tools for handling online payments, useful for working with reservations, and has a good system for scheduling events or job interviews.

It does not work with human resources, so it is limited to fulfilling its functions as a system for agendas. Does not include integrated CRM, so it does not serve to communicate with customers or other contacts in general.

Customizability and the synching with other calendars that actually works. Also the support.

It's pretty great but just as a newbie to all this it's sometimes hard to remember how to do things. Not sure what anyone at timetap could do about that though

It saves so much time and saves having to do countless back-and-forth emails to schedule multiple interviews with people.

I would like more feedback about the sync with Google calendar - how often that happens, is it automatic, if my calendar fill up will TimeTap keep someone from scheduling in a blocked timeslot?

Very easy to setup
Custom website address for booking site
Great amount of communication options with clients

Sales reporting options are poor and need to be reworked.