Member365 replaced a completely archaic and inadequate system for us, and in that sense is a major step forward in analytics, event management and most reporting. We were aware of some limitations when we selected it, but were surprised by others once we got deeper into the implementation. It works well as long as it fits your processes. We have found work arounds for most challenges, but be aware that compromises may be necessary unless your operations match its functions closely. The limited customization in some functions needs expansion. It is important that a potential client request detailed custom demonstrations of how THEIR business can be accommodated within M365. If you expect a highly user-customizable experience, this product may not be for you.
Support is generally responsive within a reasonable time frame, and usually helpful. However, at times (including with the Directory issue referenced above) it seems as though not everyone knows what is going on, and they are hesitant to offer timelines for "repairs" or new features. They DO make regular software updates, and have rolled out a couple of helpful new features in the year we have been using it.
Overall, Member365 appears to be a system written and supported more by programmers/technical staff than by people with real-world experience running associations. It is a decent product at a realistic price for many non-profits, and hopefully it will mature further as new features are added.
The events module in particular works well for almost all of our event registration and activities. It lacks complex calculation abilities, but generally work arounds can be found. In general it is a good system for a reasonable price. The user interface is attractive and offers good customizable options for communicating with members. The membership options are generally sufficient, although designed in a somewhat odd way. Buyers need to dig deep during the evaluation stage to be certain its limitations are acceptable.
The level of user customization could be improved in order to better reflect the nature of each organization's operations. Also, some data is stored with the individual's specific membership, RATHER than with the member themself. So for example, the "member since" date will change if the membership type is changed; that's not helpful when tracking an individual's history with the organization. Their search engine is rather odd, looking at members' names as well as street addresses - so a search for a last name of "Wood" also returns a long list of members who live on "Woodlawn Street" or in "Woodfin, NC". The reporting is usually adequate, and customized lists can be generated. But if a company considering this product needs any very complex or detailed lists, ask for a demo of the SPECIFIC detail needed. For example, we have to combine two exported spreadsheet lists to get websites included; some reports do not include them.
Most disturbingly, without notice to their clients Member365 turned off the display of opted-in personal information in the online Membership Directory, across their entire platform. This was apparently in response to the spring 2018 change of European privacy regulations. However, most of our members do not HAVE "organizational" info to display, and this step made our Directory useless. Apparently many clients objected, and in short order M365 promised a restoration "soon". It has been 3 months, and still no estimated date of restoration.
One of the best things about the Member365 system is that the developers are continually working on updates, and they get released to the customers. Our organization uses this system at a high level, and every time we think "it would be really great if the system could do THIS"....a new update to the system comes out over the next couple of weeks to answer our prayers! So the system is very "fluid."
The customer service has been a strength as well - the sales and technical teams have been in contact with us throughout the entire process, and are quick to answer concerns. They have rarely ever told us "that can't be done." They generally say that everything can be done, and they discuss as a team how to give us what we need.
The software is pretty user friendly. After a week it is easy to become very familiar with the day-to-day aspects of the system. However the software is so robust that after three months we have yet to get into all of the features.
Our most successful part of the software has been the Continuing Education (CE) portal. It took a few extra weeks to get exactly what we wanted, but it was worth it. Our members now enter their CE on their own, and it works very well. We have a lot of CE "rules" and the system manages everything as well as we had hoped.
Our biggest hurdle has been getting the financial aspect of the software to align with our accounting needs - however the developers have been in daily contact with our accountant to ensure that the system ultimately gives us exactly what we need. This goes back to the "fluidity" of the system - if you need something, it can be created and added to the system at any time. You just have to ask!
The Member365 product has advanced greatly since we started working with it. At first I didn't think it would be able to meet our complex multi-sport offerings but I have since been proven wrong. We use Member365 to register numerous adult membership categories as well as youth sport camps. We checked out other solutions and did not find anything that could match Member365 in quality for price. Looking forward to continuing to work with Member365 and I would recommend that other recreational sport groups give it a try.
It's not a custom solution that I have to keep paying to upgrade each year.
Still in development
So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it. Once it's set up, you are good to go.
Once you get the hang of it, this software helps manage the back-end of an organization. Make sure to take advantage of onboarding features.
It takes a bit of time to get used to all the features since there are so many of them!
After having used a distinctly complex fundraising software program for the past several years, we determined we must scale to our specific needs as a growing association, best fitting our membership and assist in our further growth.
Instead of fundraising software, we needed an association management program that was clean, user-friendly for both the admin and our membership, housing all of our association's tools under one roof. We found Member365 by Pixelera to be 'the perfect package!'
Member365 was the first software I researched, and by the end of our search, it was my number one pick. It offered everything I would need (as the primary administrator) on a daily basis right at my fingertips!
Member365 is super easy to learn, it has a clean interface mimicking various social media sites, and most importantly for me, an automated Member Management & Communication system, increasing my efficiency and effectiveness beyond measurement. It truly has been a life-saver, and a stress reliever!
Another stress reliever has been the incredible customer service & support I have received from the Pixelera team. From the research phase with Stephen to the implementation & support with Michael and his team, this software transition has been virtually painless. And that's no exaggeration.
I am beyond grateful for the opportunity to work with Stephen and Michael & their entire Member365 by Pixelera team. It has been a pleasure from day 1, and I highly recommend Member365 by Pixelera as your software solution.
After having walked away from an expensive system that was not very functional or user-friendly, we were thrilled to find Member365. The product delivers everything that our association requires, and more. The developers have not only delivered an excellent product, they also understand the association world, both from the member and the administrator's perspective. Member365 has saved us countless hours of work within all of our management functions. We feel extremely fortunate to have found this product, and the people that stand behind it.
- Ease of use, minimal training required
- Self-serve experience for members
- Meets all of our needs
- There has been some struggle with making the portal truly bilingual
Really could use a better upgrade as far as an easier way to set up a sequence of entering inventory.
Everything is in order. ...
Having to go back through a process of entering things in twice. That's makes my job twice as hard.
I have been extremely happy with the software's robust features and with the customer support. I would like to seen improved Help features and more in-depth instructions and explanations of features and options. I feel that I am only taking advantage of a small percentage of the available modules. I would like additional support to fully understand and implement the system to provide maximum benefit to my membership.
Lack of really in-depth training on features and modules.
I had never been involved in a project like this before, my background was policy and research not IT and databases so it was a big thing for me to be taking on. From the very start the supporting staffs were so lovely, patient and helpful - especially patient!! I worked with Michael very closely through the data on boarding and the customising of our portal - he was always a pleasure to work with, he never made me feel like I was asking a silly question, and he never said 'haven't I already shown you how to do this 5 times' even though he most likely had! The things that impressed me most about him was his ability to listen and be very responsive about our needs, and in particular he really did genuinely care about us and clearly wanted to get the best outcome, and to ensure we were maximising the potential of the system and that it was working to benefit us and our members. I After we had our last session together and launched the system, he told me I could contact him anytime if I had a question, an idea or just wanted some advice. that meant a lot and I know he was genuine, and i'm sure I will take him up on that!
We are a small/medium sized organization (less than 700-800 members) that utilizes this software for all of our membership and learning management needs. It is extremely easy to use and simple to navigate. However, it does take some time to get everything up and running - considering the amount of data you will need to input into the system. The customer service is great and they are helpful during each step of the process. The cost seems reasonable and they are willing to negotiate regarding certain features. To date, my only critique would be the lack of customization options for your individual organization (ie. page layout, header graphics, page colors, etc). Hopefully, they will explore that feature in the future. We would recommend this product to other organizations.
Overall the experience has been good. As with most new systems, there have been several things that have popped up as we have been going through the process of getting several of my clients set-up. Support has been good. We appreciate the staff's willingness to even make some adjustments to their systems to better accommodate our needs. We are looking forward to a long lasting relationship.
The capabilities it has to offer and the automation that will save staff time.
Some of the maneuvering around and what certain things mean or how to do some things
Our organization signed up to use member365 just this past summer and the on boarding support was excellent. I do find the site fairly easy to use with navigating through some aspects not necessarily intuitive. When creating events, the publish button on the bottom is sometimes not as visible as it could be which did initially create great frustrations when creating tickets and having them disappear.
The support I found in the last month has been slower to respond then I had hopped. I did have to send a second email checking on the update of one issue and still haven't heard back regarding another (sent Oct 18). Fortunately we have been able to work around these issues, but I would expect a better response then that.
All the components that exist in the product and the ability to link it to our current web site.
The only issue I have experienced is the slow or non response of the support desk
My company began using Member365 because we were using too many systems to organize our member's needs. M365 allows us to have efficient and coordinated communications with our members and helps us manage the data that we collect from them. As they are a new company, it will still take some time for some glitches to work out, but we are excited to continue to use their product and see how their company grows.
I cannot say enough about the ease and comprehensiveness of this software. It takes care of all our association management issues - membership, events, training, finances, reports, etc. The ease of sending eblasts to large groups without having to use an external program is amazing since all the emails and messages are all stored in each member's profile. The support provided by the Member365 team has been remarkable and timely for someone who is not high tech. I have no reservations is recommending this software to potential users as it can be customised to meet your needs. Try it, you will like it!
The entire experience from on boarding to now day to day use of Member365 has been seamless. The customer support is outstanding and I continue to be surprised by the breadth of functionality. The software has streamlined our internal processes and ensures we stay in contact and on top of our memberships. Definitely a happy customer.
Member365 has a great platform to build member profiles for your organization however, it's a little complicated to use at first. It would be great for a large organization in need of many functions at once: event planning, member profiles, tracking activity, etc. It could be more useful if they had videos online on how to create different types of member directories etc. Their member directory is also a little simple. It's hard to customize it to your needs.
Lots of different features: event planning & tracking, member profiles, tracking organization transactions and activities, graphs to visualize tracking data
Too complex of a platform for smaller organizations, member directory too simple and not easily customizable.
it easy to use, modern and has a lot of functionality. The majority of the modules work very well and are easy to use and learn. This is a great platform for any membership organization and the price is very reasonable.
Many things do not seem to be completed. Even though the email marketing system works very well it continues to have a message that it is a beta version. Filters, categories, and tags are very difficult to understand and the documentation is not at all complete so it makes if very difficult to use the full functionality of the program. They do not communicate very well and the staff does not seem to know the software in depth.
While this system appears great the onboarding costs are high for small business/associations. Also, the premiums should be thrown into the system with the price that they are charging.
Premium Features and High On boarding Price
Versatile, user-friendly, allows our organization to make a number of different tasks easier than ever. I use it mainly to control communications with my downtown merchants association.
We are so pleased with Member365. They held our hand through the whole process and the program was just what we were looking for. With so many membership programs out on the market, it can be overwhelming for a small non-profit. We made the right choice with Member365.