EZRentOut Reviews
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211 Reviews
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Powerful Platform for Stress-Free Rentals
Reviewed on 11/11/2018
I have a clear data feed that provides both broad and deep-dive analytics with full control of each...
I have a clear data feed that provides both broad and deep-dive analytics with full control of each move or action taken by staff, clients and the assets themselves which is exceptionally powerful.
Great Work!
Pros
Easy to understand and navigate with a thorough training resource.
The on page terms and guidance panel is amazingly powerful and really helps cut down the learning time.
Great for maintaining a structured asset management process with safeguards for client, asset and staff permissions.
The valuation, repair and service states are excellent!
Cons
The standard price tier should at least allow paypal for digital payments. Not having an option for clients to submit payments via at least one online portal reduces the effectiveness of the application.
I understand why this is a feature restricted to the plus package for value reasons, but I feel leaves the end user to choose between automatically upgrading to a higher cost plan or setting up an external processing method such as sending payment links via an external mail service. Ultimately this adds more friction to the EZRentOut setup process as payments are a KPI that should be easy to identify from an analytics standpoint it would be cumbersome to keep records both in EZRentOut and an additional platform.
Other than that I must say Bravo!!
You and the EZRentOut Team have done an excellent job and I wish you all the best!
Response from EZO
Hi Ariyan, thank you for submitting a detailed review for EZRentOut. We're delighted to know that our product has added value to your setup and is helping you manage your assets, staff, and clients in an efficient manner.
I have forwarded your feedback regarding our payment gateways to the product team and they will be looking into it. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].
- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect fit for our rental department.
Reviewed on 27/05/2020
So far....excellent. It does what we need and then some.
So far....excellent. It does what we need and then some.
Pros
We were looking for a rental inventory software that better fit our company needs while understanding our budget.
EZRentOut fell within the right price point while offering more than enough features for use.
A program that was designed with common sense and awesome customer service.
Cons
There are so many features, that it takes a bit of time to familiarize oneself with. Not really a Con.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 4.0 /10
Glitchy
Reviewed on 3/01/2019
It helps us to easily track our assets.
It helps us to easily track our assets.
Pros
Ease of tracking our assets. This is literally all I like about this software.
Cons
I have noticed many small things that are not really a major functionality issue, (aside from one that was a big problem), but more strange and confusing. On the bookings page, items that are to be rented out today, sometimes show up green, sometimes just black. I find the green beneficial when there happens to be a long list of upcoming rentals, but that function is not always working. Also, on many occasions, the customer's name on the bookings page will randomly change to my name. If I click on the order, the information within the order is still correct, I just find that quite odd and slightly ignorant. I often have an issue when selecting rent out order where it prompts me to enter tracking info, after I have already done so. Sometimes, it will leave the tracking info there and allow me to choose rent out order a second time, while other times it deletes my tracking number and I have to renter that info. This is not only frustrating, but inefficient. My final and largest complaint is concerning an order that I never received an email about (I have the system set to notify me 2 days in advance and day of order), nor did it ever show up in my bookings list until nearly a week after it was due to be shipped. That one really floored me. I check my bookings list multiple times per workday, and as I previously mentioned, I also have email notifications set up. Overall, the system is ok. I don't love it, but it works to get the job done for the most part.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
EZRentOut Review
Reviewed on 4/08/2022
Very good experience!
Very good experience!
Pros
The ability to be able to customize any report or form. Support is great!
Cons
That you are not able to search orders through the PO Numbers.
- Industry: Electrical/Electronic Manufacturing
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
EZ Rentout Review
Reviewed on 29/09/2020
Overall this program has helped pick our rental business off the ground and functions as we wish it...
Overall this program has helped pick our rental business off the ground and functions as we wish it would.
Pros
This software makes is easy to implement our new rental program and is quite user friendly.
Cons
There are some learning curves with the software and some placement/editing options that seem to be counter-intuitive.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to EZRentOut
We like the look and how it could be used better.- Industry: Events Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent Platform for Managing Any Rental Fleet!
Reviewed on 6/12/2018
With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and...
With EZRentOut, I am able to get rid of all the shared calendars and google doc spreadsheets and use one tool to manage all my assets. I can also use it for booking, and scheduling the event and day-of details. Very helpful!
Pros
Allows us to track and cross-reference assets in a lot of different ways. I can keep track of my fleet of rentals and ensure all our rentals are done well and payments are collected. The layout is very easy and simple. Nothing is overcomplicated and we have also found the customer support to be very efficient.
Cons
There are not as many customization abilities for the platform as there could be. Would be nice if clients knew more of what was available on the calendar. Overall these are small problems.
Response from EZO
Hi Alex, we appreciate you taking out the time to review EZRentOut. We're delighted to know that our software helped you in getting rid of spreadsheets and is enabling you to manage all your assets on a single platform.
I have forwarded your feedback regarding our customization abilities to the product team and they will be looking into it. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EZRent out has everything we are looking for in a cloud based rental software.
Reviewed on 10/02/2018
Coming from a remote desktop based system the accessibility of EZRent out is a life saver. I dont...
Coming from a remote desktop based system the accessibility of EZRent out is a life saver. I dont always have time to sit down in the office and catch up so being able to make revisions on the fly is a huge time saver. Again, the storefront is a great tool so that our customers can get more of a visual on what we offer.
Pros
Easy to learn/teach, very user friendly. The online storefront option is great, we love the fact it can be used so that customers can order online but also serves as a perfect online catalog! The whole system is priced very reasonably for all the features that are offered compared to some of the others in the industry.
Cons
More customization for the quotes/invoices templates. Would like to see different storefront layouts available.
Response from EZO
Hi Jonathan, we appreciate you taking the time to review EZRentOut.
We are working on adding more themes to our storefront. We'll update you when they are live. As for quote/invoice templates, I am sharing your feedback with product team.
If you have any further suggestions, please reach out to our support team. Thanks!
- Industry: Mechanical or Industrial Engineering
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Perfect fit for my small business
Reviewed on 26/04/2018
Pros
EZRentOut is no doubt the best bang for your buck. Within a couple hours I already had many past rentals entered in and billed. The user interface is friendly for all experience types and lets you control settings from basic to advanced depending on your needs. I recommend this program to anyone with a small to medium sized rental business that is on a budget, nothing else can compete.
Cons
I would like to see the ability to clone custom quotes and invoices in future versions. Also, the iPhone app needs to be updated with more controls and enhanced for iPhone X screen size.
- Industry: Nonprofit Organisation Management
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best solution!
Reviewed on 5/10/2018
Super professional customer service staff.
Super professional customer service staff.
Pros
So turnkey! We could have hosted our rental program on our own using excel or something similar but ez rent out saves us time and in turn, money.
Cons
We really don't have any cons to report at this time.
Response from EZO
Hi Aine, thank you for taking the time to review EZRentOut. We're really glad that our system is making it easy for you to run your business.
If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at [email protected]
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Web Based Platform is easy to use
Reviewed on 19/05/2018
We have created a webstore
We have created a webstore
Pros
Love the idea that you have lots of flexibility and customisation for the webstore and that you can easily separate items per item that you have for rent
Cons
Could be a bit easier to find the settings you seem to often struggle to find the proper settings tab.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
EZRENTOUT Review
Reviewed on 1/03/2023
Pros
Quick and easy to use, intuitive with little training needed to understand the software.
Cons
Would like the ability to search customer by phone number.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
EZRentout works well for our bins business
Reviewed on 13/12/2018
As mentioned above, the EZRentout team is actively working on implementing new features to enhance...
As mentioned above, the EZRentout team is actively working on implementing new features to enhance the product that will accommodate our needs. That is just great - I look forward to the roll-out.
Pros
This software is very easy to use and has some powerful features. The bundles are a great feature for our product offering - we rent plastic moving boxes. Standard rental period is 2 weeks that we can easily extend. Each bundle includes multiple sizes of boxes. The custom entry feature allows us to override and adjust the rental so I know there is always an easy way to include special situations (we include longer rental periods for free if the customer rents one of our larger storage containers).
Refunds and voiding are easy and well documented. Tax is simple enough - although we must pay attention since we delivery to different tax jurisdictions (we have to manually select the correct tax rate).
The dashboard is a nice overview of all of our activity. The email reminders are a time saver - reminding the client that the rental is ending and asking if they want to extend. We copy ourselves internally so we see the emails that each client receives - this is helpful in terms of always seeing what the customer is experiencing. We send the customer a "please review us" email automatically when we close out the rental - works well.
Cons
I have spoken at length the development team about adding addition functionality so we can use EZRentout for our main business - portable storage container rentals. The main shortcoming is the lack of a simple clean process to show all transactions on a single report - we work with insurance companies and they need to see a consolidated report of all charges (many months of rent, delivery charges, pick up charges). EZRent out needs to let the user modify an active order to add additional services that were not anticipated in the original order (like move the container to the warehouse).
We have conveyed our requirements to the EZRentout team and we were told that they are actively working on a solution to our needs. I look forward to the implementation of these features so we can eliminate our other rental software subscription and use just one vendor.
Response from EZO
Hi David, thank you for submitting an in-depth review for EZRentOut. We're glad to hear about your experience with EZRentOut and how it is helping you in renting out your plastic moving boxes more efficiently.
Yes, the EZR development team was actively working on the requirements you conveyed and have successfully deployed them. Now you can modify an order from anywhere, anytime from the original order. Furthermore, I have forwarded your feedback regarding our consolidated reports to the product team and they will get back to you soon. If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Suggestions
Reviewed on 9/02/2022
Good
Good
Pros
It is used to create customer invoices for equipment rental. It is a separate from the accounting software, as such facilitate to keep the accounting numbers in order
Cons
Lacks credit and debits notes...........
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
No regrets thus far!
Reviewed on 18/07/2019
Pros
Not many equipment rental softwares can cater to construction equipment rental industry. But this one nailed it in terms of operation processes and pricing methods. This software certainly helps to improve a company's processes by leaps. Not only the software, the support was the best we've experienced so far. Although we are located much further away from the United States and some requirements may be different, they're always willing to listen and help us. Can't wait to make use of all the features available in this software.
Cons
We know there is no one best solution for everyone because every business is different. The software is very good, and their team is constantly working on better features, which is what we really appreciate. We thought the bundle feature could be more robust in terms of its flexibility to swap items within a bundle. This would definitely be more helpful for us. It would also be good if we can have more control over the customization of the printout templates in terms of the placement of different fields and line items.
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Rental Software Review
Reviewed on 2/12/2020
Overall excellent software makes the job and the company easier to operate.
Overall excellent software makes the job and the company easier to operate.
Pros
Its easy to use and to set up, and any issues are taken care of in a timely manner.
Cons
It seems that some things updates are rushed and not fully tested which leads to many calls or emails to tech support.
Response from EZO
Hi James, Thank you for your honest feedback. We are improving EZRentOut daily so that it can better serve our users. We are a growing company and improving the quality of our work is our primary goal. I ensure you that the quality of our fixes will improve in the coming year and the number of issues that you will potentially face will be reduced to a minimum.
- Industry: Computer Hardware
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, great support
Reviewed on 16/04/2017
We´re not the typical renting company, but EZRentOut has worked great. It's easy to use, with...
We´re not the typical renting company, but EZRentOut has worked great. It's easy to use, with several importing and reporting options that are valuable when you're having a lot of products. They also have a fantastic support that answers quickly, are happy to help and even informs when a new feature that we asked for has been added. I definitely recommend it.
Pros
Easy to use, no need to install anything. New features are added continuously.
Cons
There have been some small bugs when working with large number of items, but the support has always been very helpful.
Response from EZO
Hi Marie, we appreciate you taking the time to review EZRentOut.
We are always working on improving customer experience of our product. I have forwarded your feedback to our technical team and they will test it in our lab. Rest assured they will get to the bottom of this issue.
If you have any further suggestions, please reach out to our support team at [email protected]
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good Software
Reviewed on 13/07/2022
Pros
This software is easy to use, and has features which are very useful. Daily use of this system is very functional. Customer support has always been very helpful.
Cons
The help screens and are robust, but some of the instructions refer to verbiage which has changed, so finding exactly what you need is sometimes trick. Customer support is very helpful, however their response time via email varies from a few hour to 24hrs.
Response from EZO
Hi Vito. Thank you for your kind words. We have taken note of your suggestions and would try to incorporate them into the helpdesk so that it becomes easier for clients to navigate through the software. Thank you for your feedback.
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great inventory software
Reviewed on 20/12/2018
Overall, this a great program to work with! Once all the inventory is in, it's quite easy and fun...
Overall, this a great program to work with! Once all the inventory is in, it's quite easy and fun to work with!!
Pros
Practical, easy to use for mostly all features. Prints layouts are really beautiful and nicely done!
Cons
We cannot take out inventory as easy as we can can add some. It's impossible to do a quote for separate days in the same time period. Sometimes, the inventory available bugs and even though I have plenty in stock, it won't allow my order.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Rental business
Reviewed on 27/10/2022
We have had nothing but great experiences
We have had nothing but great experiences
Pros
It's very easy to use and to get started
Cons
Returning partial items in orders can be a pain.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful Software
Reviewed on 8/06/2021
I was happy
I was happy
Pros
I liked the fact that I was able to track all the orders at any given time.
Cons
If you had a order that's duration was for 12 month's it would not automatically pull the order monthly. you would have to make it occurring.
Response from EZO
Hi Sade, Thank you for an honest review. We appreciate your kind words for EZRentOut. We acknowledge that the system can be improved and have take into consideration your recommendations. Hoping to serve you better in the future.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EZ Rent Out Rocks!
Reviewed on 7/03/2019
I'd like to take a moment to thank EZRO's Customer Service Department.
These people are awesome! ...
I'd like to take a moment to thank EZRO's Customer Service Department.
These people are awesome! Any time I have a question or a problem they are right on it.
They go above & beyond what I expect from a Customer Service Department to take care of my needs.
Pros
This software is extremely user friendly.
Cons
I'd like to be able to add items to an order that has already been rented out.
Response from EZO
Hi Terri, we appreciate you taking out the time to review EZRentOut. The team here at EZRentOut is thrilled to hear such good feedback, and we're delighted that our product is helping you manage your business efficiently.
If you have any further questions or concerns, please feel free to reach out to our support team at [email protected].
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Online Rental Platform
Reviewed on 14/11/2020
We set-up EZRentOut for our customer that is renting equipment.
We set-up EZRentOut for our customer that is renting equipment.
Pros
Free trial, easy setup, very responsive customer service
Cons
The platform is performing well. I did not have any issue with their platform so far.
Response from EZO
Hi Serge, we want to ensure that our clients get the best value for their money, that's why EZRentOut can be setup very easily very quickly. Almost everything can be imported through excel files so you can start maximizing the utility of EZRentOut as soon as possible. We welcome the feedback from our users so that we can focus on making the right improvements and add the right features.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Proficient and Scalable
Reviewed on 24/01/2019
Our primary goal for using EZRentOut was to reduce our inventory reporting in order to rent out...
Our primary goal for using EZRentOut was to reduce our inventory reporting in order to rent out more inventory with less confusion. EZRentOut was instrumental in delivering a system that allowed us to do this.
Pros
I really like the versatility of the software which can handle many different types of orders. EXRentOut's software can handle pretty much whatever we throw at it. Additionally, when we do run into an exception their support team is quick to assist.
Cons
Not much to say for things I like least. I will mention that some of the order templates are hard to edit at first but once you have done it a few times, you get the hang of it.
- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
BEST SOFTWARE FOR EASY RENTAL BUSINESS
Reviewed on 4/12/2018
We have small scale rental business so its really easy to handle machines which goes out for rental...
We have small scale rental business so its really easy to handle machines which goes out for rental & its tracking for ending of rental rental with the EZRent out software. Overall its a Fantastic Experience.
Pros
We really like its dashboard alert system which indicate overdue order from time to time.
Cons
None, there isnt any cons about this software.
Response from EZO
Hi Sunil, we appreciate you taking out the time to review EZRentOut. We're really glad to hear that our system is making it easy for you to rent out your machines and helping you grow your small scale rental business.
If you are in need of any further assistance or have suggestions for us, please feel free to reach out to our support team at [email protected]
- Industry: Higher Education
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's an interesting app for renting and managing equipments
Reviewed on 27/07/2017
We could organize our audiovisual equipment room and now we can give a better service to our...
We could organize our audiovisual equipment room and now we can give a better service to our students
Pros
There are multiple possibilities organizing items and bundles. The Add-Ons are very nice. You can follow constantly how items are being used and rented
Cons
Few options in order to design the webstore. In the webstore there is not possibility of checking availability items individually. It would be nice if clients could know when items are available in a calendar
Response from EZO
Hi Fabian, thank you for taking the time to review EZRentOut. We are always working on improving the user experience of our product and customer feedback helps us with that.
Our product team is working on webstore enhancements. Purpose of these enhancements is to provide users with more options/themes when designing their custom webstores.
Also, we have a 'View by availability' filter on our webstore. You can apply it by default too, if you want.
As for the option to view available items on calendar, it can be viewed by software users but clients can not see that calendar. I have submitted a request for this feature on your behalf.
Our support team will update you with progress regarding these features. If you have any further questions, please reach out at [email protected].