SimpleConsign Reviews

Pros

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Cons

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Pros

Easy to install and set up. Lots of flexibility in use. Keeps track of hundreds of consignors and thousands of products

Cons

Limited search options - i.e. in layaway. No fuzzy logic - for example, if a product name is misspelled, the program will not find it.

Pros

SimpleConsign software is easy to use. We are able to efficiently input and track inventory for nearly 200 artists, create reports for sales and fundraising events. Consignor Payouts are now quickly generated which streamlines the whole commission process.

Cons

It would be great if Traxia (SimpleConsign) could track memberships. Otherwise, there isn't anything negative about the software that leaps to mind.

Pros

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Cons

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design.

Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect.

I would love for the software to work better with and on multiple devices.

Pros

My store does consign and new product and simple consign handles it all! I used a different product for a number of years and keeping track of my new items was a nightmare. I love how easy Simple Consign is to keep track of all of our new inventory and to make changes. The History portion is very helpful. Simple Consign has easy integration with my online store. The fact that Simple Consign gives you a daily record of your COGS without having to pull multiple reports is one of its best features. It is so easy that I was able to get rid of my bookkeeper who waded through multiple reports on my previous software. The consignment process is easy and straightforward to use. We have always had quick and friendly technical support, even with our stupid questions. Highly recommend this software particularly if you choose to carry some new product.

Cons

I would love it the POS system integrated with your choice of a credit card company. Reports can be a challenging to figure out at first.

Pros

The customer service is fantastic. Any trouble I’ve had, which is rare, is immediately solved. They’ve also helped me a great deal just with setup and occasionally with reports I’d like to run.

Cons

It’s pricey. I was fine with the original
Price of $199 but it jumped to $279 a month. Not much you can do about that after your whole business is setup and that’s a pretty big hike.

Pros

Ease of use and it is up to date technology.

Cons

Glitches once and a white that effect my ability to ring up customers, but SimpleConsign typically fixes these as quick as possible, which I appreciate.

Pros

The product is super easy to use because the software takes you step by step along with the training videos.

Cons

I did not like that I would have to upgrade to get price suggestions.

Pros

The initial set up and training went really smoothly with Simple Consign; the support team took even took over dealing with the inept company that was setting up my hardware, saving me a ton of stress. This software is very user friendly. I'm sure that there are a lot of features that I haven't even taken advantage of using yet!
My consignors are thrilled to be able to check their accounts online.

Cons

I've gotten feedback from a few people that they had difficulty going back into their account history; it would be more convenient if it was available at a glance without having to change dates to try and find items from older consignment periods.

Pros

I started my resale business with Simple Consign and I'm so thankful that I did. It tracks my inventory, is the center of my point of sale, and charts analytics and compiles financial report that are necessary for my day to day operation. The Simple Consign team has expanded the software to dovetail beautifully with Shopify to help me create a seamless integration between my bricks and mortar store and my online sales. The photo app is a brilliant tool and so simple to upload products to Shopify and other sales channels. The Consignors Access has strengthened my relatIonship with consignors and reduced the email and phone reporting. I recommend Simple Consign and rely on its power every single day. I have created my store and systems from scratch and Simple Consign has been a responsive and reliable partner. I recommend this software for new and transitioning businesses.

Cons

Anything that could ne improved gets improved so nothing comes to mind.

Pros

The best aspect of SimpleConsign is the ease of use for both our store and our vendors. It is simple to add/edit/remove inventory or convert vendor inventory if abandoned. Consigner Access allows for direct uploading of inventory into the POS system by the vendor. Having bar codes on items eliminates the majority of errors in recording vendor sales and allows for faster chekout. Vendors do not have to wait until end-of-month accounting is complete to know where there account stands by giving them real time account access. There are a wide range of reporting options allowing the store to be able to analize data to look for trends in sales and types of items being sold. This allows for better staffing allocation and inventory stocking. Sales reports are complete with all the information that accountants/tax preparers need.

Cons

As this software was designed for consignment and we use it in a vendor mall the "Status" field becomes confusing to new vendors when an item changes from "Active" to "Expired". Vendors tend to think that the item is no longer available for sale. When a vendors sales do not exceed their rent and they have to do a "Pay In" the receipts that print out are fortune cookie size slips. A full size receipt should print out as the small ones barely have enough room for credit card users to sign and the vendor copy is even smaller and difficult for them to save for there records. There is no way to edit information once uploaded from the consigner side. This is probably set up this way to protect the store but if a vendor makes a spelling mistake or quantity, price mistake the only way for the vendor to correct is to remove the item and create it a second time otherwise, the store has to do the correcting. There are limited receipt printer compatibility.

Pros

The overall record-keeping​ of consigned items is excellent. Tracking inventory is very simple. With the ability to print labels with barcodes, it makes it easier to track inventory and prices.

The flexibility of the reporting system is excellent. A helpful feature is the ability to download the report as a CSV file. Having that data as a CSV allows me to upload it to another software package that we use for e-commerce.

If you have reporting to do to comply with local second-hand property laws, SimpleConsign can download a CSV file that can be uploaded to Leads Online. The company should add this to their feature list because it is a​ crucial business feature!

Cons

Many of the printing issues are a bit of a pain in the behind. No matter how much I try to adjust the labels, I cannot get them to print precisely right on the page. I finally figured out how to deal with product/price labels by cutting off only a little in the middle column.

SimpleConsign doesn't adjust the print widths. It's one width fits all receipt printers. Since I have a wide format receipt printer, the receipt does not fill the entire width. By not allowing the width to be user-configurable​, SimpleConsign does not allow us to save money by buying printers on the used market.

For formatting output, they are relying on Chrome's layout capabilities. However, if you are not using Chrome (because Google cannot be trusted), then you cannot finely tune margins and other layout issues.

Pros

Where do I begin? Let me start with their OUTSTANDING customer support. They are fast at responding, patient as they walk you thru solutions ( teach you as they do) and truly know their product features. Probably the most outstanding service I have received from any vendor. As for the software itself- tremendous! I feel like I could not do my job without this software (and their support). It provides me with all the necessary features I need to make the shop run smoothly, informed and convenient. My consignors love it because it gives them access to their account 24/7.. and it saves me from having to answer phone calls about accou8nt info. It is right there for each client. I truly cant speak highly enough about this company, its people and its products. The best value and the "item" that helps me the most.

Cons

There is nothing I dislike. When I run into a problem, all I have to do is call customer support and BINGO- they walk me thru a solution. There was 1 occasion when I wanted to do something and that particular function could not be done HOWEVER with the help of the support crew, they came up with an alternative that worked perfect. They go the extra mile 7 days a week/ 24 hours a day

Pros

The best thing about this software is the ability to run reports for my vendors at the drop of a hat. I have a vintage collective and have 40 vendors who sell at my location. I do all the book-keeping for them and some of them are very disorganized. As long as I have put good and thorough information into the system at the time of the sale, including notes if necessary, I can go back at any time of the year and look up the sale and see what the circumstances surrounding the purchase were. I also love the online look up tool that the vendors can use themselves. Saves me TONS of time in phone calls answering questions about daily sales. Total lifesaver. Plus I push that expense back onto my vendors so I don't have to absorb that cost.

Cons

some of the terminology absolutely doesn't apply to my business model and there is no flexibility in changing it. I also would like a bit more options when it comes to running a custom report. I have a very limited capability to define my own parameters for sales reports other than the "canned" reports already built into the software. MAIN COMPLAINT: NEEDS AN APP FOR THE PHONE /TABLET ETC~!!!

Pros

Simple Consign helped me stop running my retail shop like a "multi-family garage sale". I no longer had to keep tags, tally consignor accounts manually using paper tickets and manually calculate and write checks at the end of each month. Game changer for me.

Cons

I don't love the fact that I have to pay for this service every month FOREVER for as long as I'm in business. But I realize it's become part of the cost of doing business and is the way the software industry is headed as a whole. I also still feel the aesthetics and functionality of the online is cumbersome to customers and not as seemless as I thought it was going to be when I added that service. Reports and sales data are not truly integrated together. I still have to run separate reports to get total sales data. I like that it's tied to the same inventory bucket but it would be even more helpful if those sales also showed up when I run sales reports through simple consign. It's also not as clean and shopper friendly as it could be in the way it sorts and places inventory into the category buckets. It still feels somewhat like more of a glorified Craigslist site, than a fully modernized professional online store. Not having the ability to have drop down menu items for customers to select apparel in different sizes or items that have multiple color options is not ideal. Having to do a complete separate listing for literally every single color and size of an item junks up the online store, makes shoppers have to scroll through a lot of the "same" to see unique items. Perhaps the answer to this is more categories in the long run, but that isn't ideal either. Perhaps since my shop isn't a typical consignment shop, I'm the only one with this issue?

Pros

I love the bar coded price tag system that allows the consignor to enter their items into their inventory themselves. Love the bar code price tags (much more accurate and faster checkout process). Love the online account for the consignors to monitor sales. Love that it is a web based system so we don't have to rely on an in house computer (that could crash). Love that the software is accessible anywhere. This feature is particularly helpful for the business owner who has the capability to check sales reports, etc.. when not at the store.

Cons

There really needs to be a Simple Consign iPhone app both for the Consignors and for the business owner. The current system is only accessible through an internet browser on a cell phone (which limits the size of the pages size and is also very slow). A cell phone app would be very helpful especially when introducing the system to a new consignor.
It would also be nice to be able to set a discount on a consignors account (by the day and by the hour) instead of just by the day. It would also be nice if items that are entered into inventory by the consignor would have the exact time they were entered for each item and it wold also be nice if the items that have had the tags printed out were able to be marked somehow so that we could tell were a consignor left off when entering and printing out there tags. When a consignor pulls out: it would be nice if there was a way to classify that consignor as "inactive". It would be nice if consignors who are currently in the store are classified as "active" and those not in the store are inactive. Would also be nice if there was a way to email all of the "active" consignors at once through the software or Cell Phone App (if there was one). When looking up a Sales Report or a Transactions stat it would be nice to have a "Today" button that would take you straight to todays sales and transactions instead of having to go in and pick the beginning date off the pop up calendar and then pick the ending date off the popup calendar. The Cost.

Pros

Extremely easy to use
If (and rarely) would you need support these guys/gals are the best and enjoyable to talk to.
IT guy who? I no longer need one
You can search your system to find out what you priced a similar item before and then just click "Add Similar" to quickly add that item.
Love the accessibility of the software on my phone using their app. Easy to keep track of multiple stores
I can track my customers shopping habits several different ways
Customers are always amazed at how I can search my store's inventory at any given time for Raiders, Grandma, Grandpa, Dr. Seuss or currently Paw Patrol items.
Makes doing returns extremely easy
End of day closing/balancing of books is easy
I love being able to print one to a hundred tags at a time
There is a credit card processing company associated with them although I don't use it as I am still loyal to my processor from years earlier.
Plain & Simple: just good people running a good business for people working hard like you & me.

Cons

To make it perfect: Seriously feel like I'm living in the early 90's with all my post-it notes for different people wanting/looking for certain items and wanting a call when I get them in. A way to help me keep track of some sort or "Wanted Items" and then when I entered that item it would alert me that "so & so" is looking for that item would be SWEET!!
There's not great loyalty program linked with this (still using an outside source that I'm extremely happy with)

Pros

My team at Taylor Bug’s loves the system because it is easy to use. They think it is super easy to add store inventory and the option to search for consignors and customers. I am thankful for the value that we also receive for all the services that are provided!

From the moment we contacted Traxia I have been SUPER IMPRESSED and pleased!
I know the importance of partnering with companies that uphold high standards of quality and customer service. Being a customer for 2 years I have been amazed at the customer service that I have received in all areas and at all times! I am so thankful for the years I had doing it ‘old school’ style as it has helped me appreciated the complexity and possibilities that are offered with systems such as Traxia. They make a small business owners life possible, efficient and accurate!

Cons

After doing inventory with hand written tags for a year I switched to a download template software. It was AWFUL! I then came across Traxia SimpleConsign on-line. After reading the reviews, assessing the costs, and using the trial version I knew that it was a perfect fit for my store!
With over 1,000 consignors and 11,000 inventory items my store is able to provide records that were not even possible with our pencils and paper method. We are now able to offer store credit, cash and even a combination of the two! It is amazing to be able to search items that may have lost a tag, look up records of previous sold items for pricing points, pull reports and track new and consigned inventory, enter inventory items from home if needed, view store information/reporting on my phone just to name a few.
I also love the Help Desk option they use to 'view' our screen and help instruct and/or set up. And the best part is the company continues to excel, grow and create updates for its current and future clients.

Pros

It is easy to use once you learn how it works, it allows flexibility to either let consignors check their own account or to check for them, and the customer service is excellent. They are always quick to respond and have helped me numerous times with tech questions even when it's not software related!

Cons

I wish you could apply more than one credit card payment to a single purchase so that folks could use a gift credit card and pay the balance with their regular card but this issue is minor in the grand scheme of things. Also, I wish the formatting for tags was a bit more flexible. I would love to print a butterfly jewelry tag with the consignor info right next to the price so that we could just use one half of the tag when we are tight for space (on the backs of small earring cards). Right now, the format sets the price on one end of the butterfly tag and the date and consignor info on the other so that we have to manually cut each price tag and put both pieces on the backs of earring cards. It's a small thing but takes time when you're putting in orders of 50+ pieces at a time.

Pros

The ability to split consignor payouts between in-store credit and cash payout (for which I have different splits). For example, my consignors receive 40% of their item sales if they take their credit as cash, or 50% of their item sales if they use their credit for in-store purchases. SimpleConsign is the only software system on the market (that I've found so far) that makes it easy for a customer to use some of their credit in-store and then take the remainder as cash.

I also like the specificity of the reports feature, and how easy reports are to customize.

Cons

I wish the software linked with QuickBooks Online.

I wish there was a way to view Consignor Credit AND Store Credit (from returns and gift card balances) on the same screen. As it is, it is hard to explain to customers and train employees why we don't always see their store credit when checking their consignor credit.

I wish Store Credit was listed when consignors login to the online portal to check their account.

I wish that the status changed from Active to Sold when store-owned inventory quantity reached zero. As it stands, the status remains Active while the quantity changes to zero.

I wish SimpleConsign integrated with Gravity Payments.

Pros

We like the reports but could use more customized reports.
We like many of the options but feel a lot of them are not for the sales people and should be manager only functions.
We like that everything can be viewed from all locations

Cons

We want to format the tags but can't.
Certain things on reports don't make sense and are hard to figure out if you have multiple sites.
The customer profiles are too specific to location that info was entered.
We want to see everything including loyalty points on the Customer tab not location specific.
Every new transaction needs to prompt for new pin number.
Can not process 2 credit cards for 1 transaction. Many customers want to use 2 credit cards to make their purchase.

Pros

Very user friendly - visually clear, logical, and well organized.
Customizeable - easy to adapt this system to our specific needs, run custom reports, use some features but not others etc.

Cons

Updates often seem to change layout or visual details that seem unnecessary - eg: fade effect on calendar setting, while there are other features we would love to see updates on to improve function eg: ability to discount multiple items at once, but not having to discount the entire sale. Or the ability to see trends of sales data on different time frequencies - monthly, yearly, etc instead of just "all time".
However, some changes that we have wanted to see have been implemented, which is wonderful! eg: search function in brands feature.
Is there a connection to QuickBooks?

Pros

Super user friendly and easy to onboard new employees. Love the consistent and seamless (mostly) updates. Also love the recent refreshed look and feel. Even though I don't often ask for special features its clear to me that the company overall has their pulse on what consignment stores need because new features consistently address issues or needs that we are having.

Cons

Sometimes there are printer challenges but it's less likely about the software than probably compatibility with operating systems.

Pros

Our techno media manager discovered Simple Consign at a crucial time in our new-to-owning-a-business saga. Purchasing a wonderful (but a bit unorganized) little mom-and-pop consignment shop meant adopting some "used" software and all of its wonderful little glitches ----just at the height of the season. SimpleConsign rolled over all past records, self-taught our employees, and eased our frustrations.

Cons

Our only negative in these early months of adjustment is really still a positive: SimpleConsign contains many more options than we currently need. But we hope to continue exploring all its options and implementing additional task as necessary.

Pros

SimpleConisgn allows me to track inventory, transactions and revenue. The wide availability of reports are so beneficial for me to be successful. These reports allow me to track sales daily, hourly, monthly and yearly with a few clicks. I am also able to track inventory sold by day and consignor.

Cons

Nothing that I can think of. When I have had a issue I contact customer support and it is taken care of almost immediately.