SimpleConsign Reviews

Pros

The software is very intuitive. We switched our software over from a piece-built Access system back in 2013, and there was a learning curve for staff, but it went very smoothly. For a high-volume consignment based store with over 7,000 consignors, I can't imagine using anything else. Additionally, being cloud-based means that when we have technological complications on one computer, we still have functionality.

Cons

There have been a few tweaks and customization changes that we have requested from the company that either haven't happened or have taken a long time to implement. Please understand, this is a minor issue, and they have become a very large company so we don't expect special treatment. The fact that this is the thing I like "least" is more testament to how great the bulk of our experience has been.

Pros

We are a combination of consignment, resale and retail. I love that SimpleConsign supports all of these types in both POS and overall inventory management. It is also fairly easy to train our new staff on POS components of the system. Also I'm very happy with the level of customer support from the Traxia team.

Cons

Because I have a software design and development background, I am perhaps more critical than most. I find many of the workflows very clunky and some of the interfaces do not follow UX best practices -- resulting in user errors that shouldn't happen. It doesn't feel like user-centered design.

Many times when I'm trying to figure out how to get the system to support the tasks I want to do, I long for a peek at your schema and object model. The data relationships aren't always clear and results are often not what I would expect.

I would love for the software to work better with and on multiple devices.

Pros

Ease of use and it is up to date technology.

Cons

Glitches once and a white that effect my ability to ring up customers, but SimpleConsign typically fixes these as quick as possible, which I appreciate.

Pros

The best aspect of SimpleConsign is the ease of use for both our store and our vendors. It is simple to add/edit/remove inventory or convert vendor inventory if abandoned. Consigner Access allows for direct uploading of inventory into the POS system by the vendor. Having bar codes on items eliminates the majority of errors in recording vendor sales and allows for faster chekout. Vendors do not have to wait until end-of-month accounting is complete to know where there account stands by giving them real time account access. There are a wide range of reporting options allowing the store to be able to analize data to look for trends in sales and types of items being sold. This allows for better staffing allocation and inventory stocking. Sales reports are complete with all the information that accountants/tax preparers need.

Cons

As this software was designed for consignment and we use it in a vendor mall the "Status" field becomes confusing to new vendors when an item changes from "Active" to "Expired". Vendors tend to think that the item is no longer available for sale. When a vendors sales do not exceed their rent and they have to do a "Pay In" the receipts that print out are fortune cookie size slips. A full size receipt should print out as the small ones barely have enough room for credit card users to sign and the vendor copy is even smaller and difficult for them to save for there records. There is no way to edit information once uploaded from the consigner side. This is probably set up this way to protect the store but if a vendor makes a spelling mistake or quantity, price mistake the only way for the vendor to correct is to remove the item and create it a second time otherwise, the store has to do the correcting. There are limited receipt printer compatibility.

Pros

The overall record-keeping​ of consigned items is excellent. Tracking inventory is very simple. With the ability to print labels with barcodes, it makes it easier to track inventory and prices.

The flexibility of the reporting system is excellent. A helpful feature is the ability to download the report as a CSV file. Having that data as a CSV allows me to upload it to another software package that we use for e-commerce.

If you have reporting to do to comply with local second-hand property laws, SimpleConsign can download a CSV file that can be uploaded to Leads Online. The company should add this to their feature list because it is a​ crucial business feature!

Cons

Many of the printing issues are a bit of a pain in the behind. No matter how much I try to adjust the labels, I cannot get them to print precisely right on the page. I finally figured out how to deal with product/price labels by cutting off only a little in the middle column.

SimpleConsign doesn't adjust the print widths. It's one width fits all receipt printers. Since I have a wide format receipt printer, the receipt does not fill the entire width. By not allowing the width to be user-configurable​, SimpleConsign does not allow us to save money by buying printers on the used market.

For formatting output, they are relying on Chrome's layout capabilities. However, if you are not using Chrome (because Google cannot be trusted), then you cannot finely tune margins and other layout issues.

Pros

Where do I begin? Let me start with their OUTSTANDING customer support. They are fast at responding, patient as they walk you thru solutions ( teach you as they do) and truly know their product features. Probably the most outstanding service I have received from any vendor. As for the software itself- tremendous! I feel like I could not do my job without this software (and their support). It provides me with all the necessary features I need to make the shop run smoothly, informed and convenient. My consignors love it because it gives them access to their account 24/7.. and it saves me from having to answer phone calls about accou8nt info. It is right there for each client. I truly cant speak highly enough about this company, its people and its products. The best value and the "item" that helps me the most.

Cons

There is nothing I dislike. When I run into a problem, all I have to do is call customer support and BINGO- they walk me thru a solution. There was 1 occasion when I wanted to do something and that particular function could not be done HOWEVER with the help of the support crew, they came up with an alternative that worked perfect. They go the extra mile 7 days a week/ 24 hours a day

Pros

Very user friendly - visually clear, logical, and well organized.
Customizeable - easy to adapt this system to our specific needs, run custom reports, use some features but not others etc.

Cons

Updates often seem to change layout or visual details that seem unnecessary - eg: fade effect on calendar setting, while there are other features we would love to see updates on to improve function eg: ability to discount multiple items at once, but not having to discount the entire sale. Or the ability to see trends of sales data on different time frequencies - monthly, yearly, etc instead of just "all time".
However, some changes that we have wanted to see have been implemented, which is wonderful! eg: search function in brands feature.
Is there a connection to QuickBooks?

Pros

Super user friendly and easy to onboard new employees. Love the consistent and seamless (mostly) updates. Also love the recent refreshed look and feel. Even though I don't often ask for special features its clear to me that the company overall has their pulse on what consignment stores need because new features consistently address issues or needs that we are having.

Cons

Sometimes there are printer challenges but it's less likely about the software than probably compatibility with operating systems.

Pros

Simple Consign is excellent software for businesses such as ours - where you have multiple vendors. It allows us to easily process a sale as well as look up history, etc. it pretty much allows us to do everything we need to in order to run our business. Great value for the money. Also, our vendors can see their sales online at any time. They love being able to do that. Tech support has been very helpful whenever I have had questions.

Cons

The reporting is not as flexible as I would like it to be. All fields should be available to select from for a custom report. Also it is not possible to change an item description after a sale has processed. Also, It is practically impossible to get a modification done.

Pros

Our staff is completely volunteer, with the preponderance what is considered "elderly". (I don't think of them/us that way, but chronologically, it's true.) They have used Simple Consign for over a year, now, and have become completely comfortable with it. Most volunteer only one day a week, so the ease of use is paramount.

Cons

We have a monthly sale by color the last 4 days of the month we're open, and the color goes for a single price - there is no way in the software to automate this - it allows for only percentage discounts. With the confounding factors of age and infrequency of occurrence, this has really been our only problem that has not been fixed immediately with the support staff.

Pros

Stellar customer service, easy to use, reasonable price, compatibility, lots of features.

Cons

Could be confusing at times, but customer service is always willing to help.

Pros

Product is straight forward; setup and training has been easier than compared to competitor product. It has 'just what we need' for a smaller-scale resale business with one location and no full-time back office staff. Converting from the competitor was made easy by the tech staff who are friendly and knowledgeable. Tech has been responsive to support tickets, and their ticked system allows you to specify the urgency. The data connection to Quickbooks works well but is limited to payouts. Online videos and a good user manual are easily available for training and reference. Cloud-based data and Software as a Service means reduced technology demands on small business.

Cons

Because tag styles are tied to product categories, we are unable to easily print two tag types for jewelry (one for display to customer, one for butterfly tag on merchandise.) The online manual is great for 90% of needs; not all features are fully documented, especially for users who like to know the boundaries of what a product can do. Cloud-based does rely on a steady internet connection; this is not a major obstacle in 2018, and the benefits of hosting outweigh the challenges of storing the data in the local store.

Pros

Very easy to use. Clear headings, options, buttons, etc. Straight forward/common sense format. Love the online consignor access.

Cons

Reporting still needs some improvement. Difficult to get the reporting we need. Layaway edits or cancellations/how to forfeit a payment. Would love an etransfer payout option. Ability to customize the cash count so we can remove pennies.

Pros

This software so user friendly and easy to access from anywhere! It has made my business so much easier to do. The support you receive from the customer service department is like no other! It was even easy to open a second location, because you can share inventory between the two sites.

Cons

I love everything about it! Honestly there are no cons.

Pros

Ease of use of the software, that it is internet based, accessible no matter where I am, and customer support.

Cons

I think the reports could be more robust. I would like to be able to run reports that compare complete financials from year to year, not just the monthly brief comparison. Same for items sold by category.

Pros

I appreciate that I can track very easily the sales history of customers and conisgnors. I feel I have a better knowlege of what is selling for us and at what price. Our pricing has become more consistent and our sales have increased. Its kept my store much more organized and I feel way more in control of my numbers and inventory. My accountant loves the reports. I also appreciated the training in the early days and that my staff was able to log in and train alongside other Traxia users. It made conversion so much easier. Traxia support staff go above and beyond and I feel listened to and not "mansplained" to.

Pros

Simple Consign is a reasonable intuitive software make me more confident in working with our consignment jewelry business. After a month or so of use, I now believe that our consignment business has few questions and errors. That is worth the money for me!

Cons

Some start up confusion occurred which made me question the choice, time and money spent.

Pros

Easy to use

Cons

Does not reset dashboard screen at end of year. Would like to see fiscal numbers, rather than a running total.

Pros

It is easy to learn and did not require a lot of brain damage.

Cons

Not MAC compatible, doesn’t automatically reduce split during grace period, store credit payout doesn’t breakdown the way I’d like it to, not user friendly for my web designer to connect to my webpage.

Pros

This system is the easiest system that I have ever used. The features are incredible. You can just about configure any kind of inventory that you want to. The ease of use of Simple Consign is incredible. This is the best system for one reason and that is the system does so many complex things and it is so simple to use. The tech support in phenomenal. You call or email and usually within a couple of hours, literally, you receive a call with the support that you need. Dan in tech support is awesome, he can literally fix any problem with your system in very little time. If he does get stumped, he just keeps working and researching until he figures it out. A very dependable company with massive benefits for your company and your TIME. Customer service is fast, prompt and very attentive to your needs and understanding of their product.

Cons

I cannot think of any cons. I know that sounds contrite, but when you use Simple Consign and you use tech support or customer service you will see what I mean. This is really an incredible company.

Pros

SimpleConsign is great because I can use it at on any computer and my phone - so when I am on vacation, I can still access all the information about sales and inventory while my assistant is at the shop

Cons

Occasionially it is slow because the internet is slow, but that is very infrequent. I really don't have anything else bad to say about it.

Pros

Extremely user friendly and is continuously making great updates. I am able to look up any report, at any time. Love the remote access from my software provider.

Cons

That I have to manually add up inventory donations for my end of year accounting purposes and the monthly fees don't automatically stop with an inactive account.

Pros

-User-friendly
-Easy to train others on
-Easily accessible reports and financials
-You can work the credit card processing fee right into your consigner split

Cons

I wish there was a total dollar amount off purchase button. There is a total % off but not dollar amount. You have to individually discount each item if you want to take a dollar amount off.

Pros

This software checked practically all of our boxes on functions that we needed and wanted. It's easy to use and has a lot of great features and options.

Cons

We do wish that consignors had the option to print out their labels from home. The cost was definitely the highest.

Pros

User friendly, great support staff. If you call support they get back within a few minutes.

Cons

Having trouble with our POS system cc machine reading with program.