Plooto Reviews

The integration with Quickbooks Online is simple and makes my A/R seamless. I love that my clients set up an ACH agreement one time and moving forward I request and process my A/R with a click of a button. I can also select which account I want the deposit to go to. Data is easy to download for reconciliation purposes as well.

I would like to see a default bank account option so I don't have to select a bank account for each transaction. I would also love for the deposit times to improve.

It is great for tracking the approval process for payments and providing an alternative method of payment for invoices.

Customer service has been a struggle for us. It is hard to get in touch with someone when we have questions or concerns. It would be nice if there was a way to receive approval for payment but to submit the payment offline. Sometimes payments need to be submitted by credit card or paper check and we cannot use the system for tracking approval for those.

Plooto is a user friendly software, easy to use and convenient. I was able to sync with QuickBooks, which makes the process even easier.

There are some functions that could be added/improved in the reporting area and external user experience.

It's affordability and versatility. The ability to have people on ACH subscriptions is a large plus

No option to accept credit cards. The rigidness of the PAD form and not allowing us access to the PAD form in the event that we want to move to a different platform. Not easy to add new vendors without adding an inconvenience to them.

I saved a lot on Merchant fees for my monthly billing.

The new fee structure still saved me money but not quite as much. I find the set up and navigation a little clunky.

Integrates well with QB online. Easy to use. Convenient. Efficient. Time saver.

there is no payroll integration which slows down the payment and reconciliation process considerably. Please add this feature to QB online

Easy to make payments, and go back to view payments etc. Just started trying out the invoicing side and so far I love it. Customer Service 9the time I've needed it) was fantastic.

so far nothing, for what I use it it works great.

Plooto saves me and my clients so much time is chasing invoice payments and mailing cheques for bill payments. The integrations with accounting softwares make it easy to manage vendor payments and mark them as paid. The pre-authorised debits make it easy to collect recurring invoice payments.

I'd like to see the time gap from invoice payment to cash in my bank and bill payment to cash in my vendor's bank shortened.

Supporting associations with multiple signatories this has been a world of difference in my process flow and the quality and timeliness of payment processing. Each of signatories is set up and whosh off go payments. Was for several years using postal services or meeting in person. A couple of postal strikes later during which i felt i was losing the plot. Labelling/addressing envelopes (small operation so no stamps or administrative assistants), going to post office. And same on the other end for the receivers. Also had a situation of a missing cheque and bank account fraud as well. Am sure it was a payment to service provider that disappeared. Suddenly draws to the bank account are coming from all over Canada for large amounts.
And then I bumped into Plooto at a QBO Conference...LIFE CHANGING.
Not to speak of today's world where I'm limiting as much errand running as possible.

Used to be support was on phone live. really hate the chat funciton, somehow my descriptions never get captured by the feed, they receive blanks on support end. So it is really a pain. don't know why and know it must be a set up thing but have not been able to solve.

Plooto has the functionality and the security that I need for my clients. It works well and require little time for my clients to approve.

I wish they went back to the per payment pricing they had before. It worked better for my client who pays maybe 5 one month and then 50 the next.

Easy to use, great concept, would recommend it if pricing made sense.

- Used to be very competitively priced, with the subscription model it is very hard to justify this expense to clients, especially since the use base is mostly small forward thinking companies who have very little vendor payments to make in the first place.
- Very limited customizability when a lot of customization could be offered at the basic level.
- It's never a good business practice to force people to use your product for lack of alternatives. Due to the horrible pricing model change, if there was an alternative, I would be using it.

I like that the software allows for the bookkeeper to set up all the vendor payments so all the client has to do is approve. I also like how user friendly it is for vendors who are getting paid for the first time. When I contact a vendor and tell them they have to create a login/membership for yet another software I can get some push back. But the vendors find it very easy to use and that makes my job easier and more efficient.
I like how it allows for ach payments without having to ask vendors to email me their sensitive financial information. They receive a link and can enter it themselves.

I don't like how long it takes when a customer wants to pay my clients with a credit card. I think it took more than 2 months to process into the bank so I've stopped using that function all together.

It's very useful that our Quickbooks Accounts Payable is synched with Plooto because it makes paying our vendors very easy. The way it aggregates multiple payments to a single vendor to reduce charges is also a nice feature

I preferred their previous model where you only paid when you made a transfer. However, we are now doing enough monthly transfers that the fixed cost is about the same

it is a handy payable tool which integrates with qbs

for the last few months, i've had to put up with the web connector not being able to auto run by itself, i have to manually run it, and constantly the app permission window comes up and makes me give permission. Also, it would be a plus if Plooto would handle any vendor credits or refunds

Easy to use and train new staff, reasonably priced.

Unable to search by vendor to set up payments
Unable to sort by vendor, then by invoice number or due date
Unable to set preferences such as view 100 per page
USD import of paid bills does not populate currency rate, imports at 1.00

Cost Efficient

Ok- at least support responded if anyone was actually available.

Absolute disaster if you need funds transferred in any reliable or consistent time frame. The bigger the amount, the longer the wait took for a wire transfer to push through. I imagine it's because funds were being hoarded to capitalize in gains or wherever it was being held (6 figures sums took multiple weeks at points).

Terrible breaking between Quickbooks and Xero for existing customers. Failed multiple time on cash transfers, racked up charges.

If you're using it for personal use, I guess it's better than other means- I would just Venmo in that case honestly. If it's for serious business- DO NOT use. Especially if you do any kind of wiring of large funds in the six figure and up range. You will regret it, payments will be late, and you will rack up charges on returned payments and kill cash liquidity on the long waiting periods. Product not yet ready for mainstream business use in my opinion.

Once the vendors are set up, making payments scheduled for the future in a a variety of currencies is easy.

The pdf of the transaction lacks some details - including unique number and date for payment as oppose to date of set up of payment. Worst feature change was from transaction cost to minimum monthly fee.