I have worked with BCA on multiple projects and they understand the HVAC industry and what is typically needed. They can provide a turn key "off the shelf" solution or a custom solution to meet your business needs.
For the user, a very intuitive interface allows easy adaptation and usage. Smart programming minimizes response time so you are not waiting on the program to refresh as you move around.
For the manufacturer, a simple backend is the key to long term maintenance without requiring an IT programmer. eRep is quick and simple to maintain; changes can be made and pushed out immediately.
As with any system, care and planning must be used when progressing through system wide price changes as the system always presents "current" pricing. Holding "old pricing" on a quote after an increase has gone into effect does take some thought and work arounds.
We appreciate the review Tony! You did a fantastic job entering the pricing configuration rules in the configurator for your complex products.
Regarding the current pricing, the old pricing is held on a quote until the quote expires on its expiration date. If a user changes a line item on a quote, the new pricing rules are used for that line item. The default quote expiration date is automatically set based upon a setting in the system. We will contact you to get this clarified. Thank you for the feedback!
The support system for the eRep (Part Store) has exceeded expectations. The team is very knowledgeable and offers solutions to improve the process/software function ability.
The software as been developed to allow for easy product select based on our original project. It allows for easy sorting, price grouping discounts, and order placement to our ERP system.
The system does not allow to copy a previous order to a new order. Some customers are repeat buyers and it would make their order placement quick and less data keying.
Thank you for the review Cathy! That is a great suggestion to copy a previous order to a new quote. We have added that feature in our list of new features for Q1 2019. Thank you!
BCA had a great platform for product selections. It streamlined our selection, drawing and submittal process, helping improve productivity by our inside sales engineers and made it real easy for our customers and representatives to do selections.
Functionality. It takes you from selections, to drawings to submittals seamlessly. Easy to go back and change. Also has a reports function that allows us to see who is using it and where.
Needs practice to get used to various functions
All in all happy with the software and happy with the people of BCA
Really like the support and the relationship/partnership with BCA
Wish it was a little more flexible and easier to interface with other platforms
Thank you for your review! eRep has an open API architecture that can exchange data with just about any other application and platform.
Typical integrations include the customer's existing ERP, CRM, and marketing platforms. These interfaces are coordinated based on customer's needs. In most cases, eRep's out-of-the-box APIs work fine with minimal implementation.
We saw a clear and notable improvement in productivity of our sales reps across our organization once we changed to this program. This is highly recommended.
This makes everything far simpler, cleaner and more organized for our sales team. It is a clean and easy-to-use program once you learn its capabilities
As with most programs, there is a bit of a learning curve to this. It is well worth taking the time to learn it though because this program is capable of a lot of things.
Thank you for sharing your comments about eRep. We always enjoy getting feedback from our users. Moreover, we're excited to hear about the productivity improvements for your sales reps and that you highly recommend the product.
If you would like to share any additional comments or feedback, we'd love to hear it.