DentiMax Reviews

DentiMax is easy to use and reasonably priced. The tech support is extremely helpful and even cheerful. They are available without a long wait like other, better-known dental software companies. I've always spoken to a representative who is located in the USA and who answered questions quickly. After the initial DentiMax training, the software follows a logical order, making finding your own answers to questions easy. I paid for an extra hour of training, which I used after I had a few questions and now feel very confident in using all of the functions and customizing fields to my own preferences. I am not highly computer savvy, but Dentimax follows a distinct pattern of thinking that even I can negotiate through the different pages, such as setting up perio and dental charting, ledgers, etc. If you are looking for excellent dental software and have been talking to reps from the 'big' companies, I'd suggest looking at DentiMax. The differences are about nil, but the cost difference will be huge. I work in two dental offices, besides my own alternative practice business, using the two big company software packages in my private practice jobs. Knowing these other two dental software systems allows me to compare directly. DentiMax offers everything the others do, as far as I can tell. So why pay more?

The only one thing I don't like about this software is that probe readings for bleeding points have to be noted before the actual pocket reading or after you finish with pocket numbers. If you chart '5mm' , then bleeding, it advances to the next surface and the red bleeding point will be in the wrong spot. In reality, I won't know if a pocket is going to bleed until I have measured the pocket, so I want to chart the millimeter number and then the bleeding rather than the reverse. You can just go back to the sextant, quadrant, or arch to click on each bleeding point, but this makes charting slower. This is the same problem with Eaglesoft. Dentrix has this one right with charting the millimeter number, then pressing the 'B' key to note a red bleeding point as it actually occurs. For example, press '5B' and you get a 5 mm pocket with bleeding by just clicking on 2 keys. I can't imagine why the bleeding point needs to be noted first.

The Home page has multiple icons which allows you to navigate the system with ease. There is a help icon on the pages that allows you to get instructions on how to do a task which is helpful. Compared to other softwares , the price is affordable and reasonable. The kiosk is a great feature but it never worked properly.

The software constantly freezes, customer service does not know why and they blame it on Windows updates. The kiosk never worked so I cancelled it. The treatment planning page and dental charting page has too many out of dated terminology and needs updating while the whole system could be more simple and has too many steps to complete. If you need to resubmit a claim you have to start over from scratch which it time consuming when you should be able to revise the original and resend it. Adding patients information is not user friendly either when having to input but from the kiosk, when it was working, it was a breeze. When ever you need customer service there is always a long wait, plus they want you to pay extra money for help.

Fairly simple, customer service reps are helpful, auto-email feature, clear displays, usually works well.

System is very slow sometimes, additional features require upgrade and fees. Would be nice if template mode was easier to use to make recurring appointments.

EVERYTHING! IT IS ONE OF THE EASIEST & BEST PROGRAMS OUT THERE. EVERY FEATURE IS USER-FRIENDLY I LOVED THE 2018 VERSION BUT I WILL SAY DENTIMAX HAS OUTDONE THEMSELVES ON THE 2020 VERSION. THE SUPPORT TEAM ALWAYS HAS A QUICK ANSWER & IF NOT WILL RESEARCH THE PROBLEM & CALL BACK IN A VERY TIMELY MANNER. LOVE THIS PROGRAM

I HONESTLY HAVE NO COMPLAINTS & IF I DID FIND A PROBLEM IT WAS CORRECTLY OR TAKEN INTO CONSIDERATION FOR AN UPGRADE

They have very responsive support and training staff. The detailed product help files that are packaged with the product are full of very useful information. There are lots of training materials online. Compared to the competition, it's probably the most user-friendly interface. It doesn't require expensive hardware run.

It's not designed for modern small office networks with domain security. DentiMax requires all users that work with DentiMax to have administrative rights to the PC the software is on. This opens the PC and the network it's on to security breaches since everyone can access everyone else's files on the PC.

It performs poorly compared to competitors. The response time is around 3-5 seconds for Patient record retrieval on a 1 Gbps network and high powered servers. This happens for most clicks on the screen when checking a patient in. It makes conducting business on a busy day very frustrating.

There are numerous little issues such as the mouse cursor not changing to an hour glass to let you know it's thinking. You keep clicking again and again, wondering if the software is stuck. This eventually causes a problem where support has to go to the DentiMax server and clean up "dead" connections.

Closing the program causes a bunch of error messages to appear on screen that you must close individually or kill using the task manager. This happens 98% of the time you close the program. DentiMax is aware of the issue but appears unable to fix it, even after being aware of it for over six months.

The DentiMax feature to force users to change their passwords does not work, and support hasn't been able to figure out why either.

DentiMax imaging allows any user with access to a DentiMax PC - even with the lowest access rights - to reach directly to the server the images are on and delete those images - even all of them, everything at once. They can't see the images, but they can delete them all. Imaging is not client-server software. There is no server keeping everything safe, and the software requires users to have local administrator access to the image storage folder to work. I luckily I had backups when some images where inadvertently deleted.

Their document imaging system doesn't work well in Windows 7. It works well with Windows XP. Windows XP is no longer supported by Microsoft. Again, we had to call support to help them make things more stable for us.

The online help for DentiMax is great. The report designer is a third-party product DentiMax purchased. The online help tells you to get the user guide for the reporting tool from the install CD, but there is no documentation on the install CD.

Customizable charting and templated clinical notes.

Absolutely horrible customer service. Our IT guy notices that they change the security settings making our system more venerable, without letting us know.

I like the technical support. I just got a new computer and Denti-Max wasn't saved so Customer support representative was so patient as he helped me set it up and work out all of the bugs. He was personable and very professional. I feel confident if I have an issue that he will be able to fix it for me.

I wish the pages would scroll up and down. Sometimes I want to see in the middle so it would be easier if it scrolled.

Note: this is an update to my last review of DentiMax. I had been having a lot of trouble with the supporting components of the clinical portion of the software. That includes practice management, and the document center. I would like to say that things have improved a lot. Now that things have settled a bit and that we have completed our office setup, Dentimax is running a lot smoother. We rarely encounter access violations anymore, and the lag time is two seconds at most. I'm still not completely happy with the document center because it is still very buggy to create new documents, but now that all our office documents are set up, I don't really use the document editor anymore, and everything's been fine.

I'm still waiting for tech support to provide a solution to the access violation notification we get when closing down the program, and also to fix the password issue (the program doesn't prompt the user to change their password even if the option is selected). DentiMax needs some improvements to its practice management features to make it competitive to the market. For example, DentiMax doesn't close out the month, which is a feature in Dentrix where all transactions of previous months are locked and can't be changed. DentiMax rely on the honor system for that.

user friendly
powerful billing capabilities
built-in report writer
very impressive support team with amazing response time
easy interface to 3rd party systems
bridging almost done for all imaging software

wish if its web based and wish if it support unicode characters

Platform looks good and can run reports easily

Software is glitchy. There are little things that can be improved so less mistakes are done by users.

This software integrates well within any dental practice, allowing the dentist to provide quality care proficiently and professionally.

Overall, there is very little that I have to complain about our software. Once in a while our server is on the slow side, but not sure if that has to do with our internet or the software itself.

The system upgrade was smooth and on site training was spectacular. There are many features that allow efficiency in your practice.

There doesn't seem to be negatives, because support is there to help. Everything is streamlined resulting in a positive outcome.

Great program, not too many glitches, runs smoothly. Complete package when combined with the sensors for radiography. Image quality is excellent.

Certain functions get a little slow at times. Sensors a a little too thick for some patients to tolerate.

I have been using this software for the past 8 years , at first all my friends laughed at me for buying this product nobody believed this thing is going to work at this price, after 8 years and training 5 different biller and recommending this to many friends and recently upgrading to a newer version and comparing it to my other office (dentrix G 5) and asking all my nine employees which one is better on daily bases and comparing tech support this is a very good product and a very good company.

The product is good but they need to keep their employees longer.

I started a new job the day before they opened. I arrived on my first day with the DentiMax trainer following right behind me. She spent about two hours going through the features and practical use. I have used other dental software in the past, so I had some knowledge of how the software should/could work. The next day we saw patients, and I was good to go! I felt like I was taught well and able to hit the ground running. I did utilize customer service a few times that week, and every once in a while, I was glad I had the user's manual to reference. It's user-friendly, and the assistants to catch on easily. If or when we've had a question or issue, customer service has handled the problem.

Customer service hold time can be slow, but luckily, the issues have not been urgent, and the issues and/or questions have been resolved.

This Practice Management solfware is user friendly and offers many features. It has capability to integrate with other sensors or intra oral cameras.
Outstanding Tech Support : very professional, courteous, and helpful.

We have been using Dentimax for over 3 years. So far, we have not encounter any disapointment. Everything is working perfectly.

Everything. Charting, accounting, convenience and accuracy.it is easy to learn and use. Doesn’t take too many clucks to go back and forth.

I dont think there are any. wish we had a cloud based software.otherwise all is fantastic.nothing really is bad about this software

Easy to use.
Costumer support is out of this world.
Easy to customize.

Can’t say I found anything I didn’t like.