Asset Essentials Reviews

Asset Essentials

4.4 (266)
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Efficient maintenance management and operations solution.

Overall rating

4.4 /5
(266)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.2/5
Customer Support
4.6/5

89%
recommended this app
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266 Reviews

John
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Well worth the time & money investment

Reviewed on 18/07/2023

Our overall experience with Asset Essentials has been wonderful. The team at Brightly has always...

Our overall experience with Asset Essentials has been wonderful. The team at Brightly has always been helpful when I've called with a question, or needed help with a feature. They've never left us hanging!

Pros

Asset Essentials has revolutionized how we track maintenance in our facility. It has made record keeping and KPI tracking in our facility so much easier.

Cons

The mobile app has been a consistent pain point with Asset Essentials since we implemented in 2020. Our users have had zero issues or complaints about the website, but we have had constant reports of the mobile app not working. I wish there was a proper mobile website for Asset Essentials for us to send our team to when the app isn't working

Alternatives Considered

Fiix

Reasons for Switching to Asset Essentials

We did a trial of Fiix, and found that it was difficult to apply it to our needs. I had experience with Facility Dude in the past, so when we found Asset Essentials it was a much easier transition
Brian
Overall rating
  • Industry: Government Relations
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

OVERVIEW OF ASSETS

Reviewed on 4/04/2024

Overall, I like it, but like all things with time things can be tweaked here and there to better...

Overall, I like it, but like all things with time things can be tweaked here and there to better serve the customer.

Pros

Creating work orders with having all the fields popping up ready to be filled out.

Cons

Understanding the charts and breaking down of work orders according to which department you work.

Rich
Overall rating
  • Industry: Education Management
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Not a fan

Reviewed on 18/07/2023

Pros

Nothing really, it’s confusing and not easy to use.

Cons

You get 3 emails every work order.

Response from Brightly

Hi Rich,
We're sorry to hear that your experience with Asset Essentials was confusing and difficult, and your frustration over getting multiple emails per work order. We would like to find a solution or better understand how we can improve. We really value your feedback and would appreciate the opportunity to discuss it more deeply with you. Would you please reach out to [email protected], so we can help?

Trent
Overall rating
  • Industry: Semiconductors
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer service

Reviewed on 4/01/2024

Not sure how many times I can say this is an awesome service. We use this everyday.

Not sure how many times I can say this is an awesome service. We use this everyday.

Pros

Working with customer service is 1 of the best parts about this service. Not only using all the different parts of this software, the customer service is awesome. When you call the help line you are greeted with it seems like a smile. The help line tech is able to fix 99% of any issue. If they cannot fix it, they get you in touch with the person who can along with keeping you updated with the progress. I have never hesitated to call the help line with any issue. :)

Cons

I have been unable to find anything as a con, when it comes to this software.

Tony
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Asset Essentials really aides in Maintenace and Fleet Management

Reviewed on 27/12/2023

Very pleased and love the reports that you can create for my admin.

Very pleased and love the reports that you can create for my admin.

Pros

Configurability to what you need. Ability to make changes immediately.

Cons

Sometimes users had problems logging in.

Kyle
Overall rating
  • Industry: Events Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 2/04/2024

Amazing!! I would highly recommend to everyone.

Amazing!! I would highly recommend to everyone.

Pros

All the customizing that you can do with the system. I really like working with implementation crew. For setting up everything. They're super helpful. I'm excited for the future use when our facility opens, and we can start utilizing the program more.

Cons

Storage space to add video trainings to the system.

Carlton
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Asset Essentials Review

Reviewed on 2/04/2024

It has been a good experience. The school has consistently used the system, so it has functioned...

It has been a good experience. The school has consistently used the system, so it has functioned well.

Pros

It works well with to keep track of things being maintained in our system

Cons

There seems to be a lot of extraneous information on the main page

Frederick
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Review for Asset Essentials

Reviewed on 15/04/2024

Pros

Organization in repair, maintenance, and scheduling service work

Cons

There really isn’t anything I can say I don’t like.

Rachel
Overall rating
  • Industry: Government Relations
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New User friendly

Reviewed on 2/04/2024

Pros

I am new to this program, and I found it very user friendly and easy to understand.

Cons

Some more links in the help section would be nice.

Verified Reviewer
Overall rating
  • Industry: Semiconductors
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not so great.

Reviewed on 16/01/2018

Kept up with maintenance schedules fairly well.

Kept up with maintenance schedules fairly well.

Pros

User interface is simplistic.

Cons

Not easy to navigate or find backend information. I do not like how work for the day is presented.

Donnie
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

I think that my review was honest and revealing

Reviewed on 18/12/2023

My overall experience with asset essential overall has been wonderful and pleasant

My overall experience with asset essential overall has been wonderful and pleasant

Pros

Being able to go and complete all of your tickets in a timely matter.

Cons

There is not one thing that i dislike about asset essentials

Richie
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Asset Essentials the all around perfect management tool

Reviewed on 12/12/2023

Great System. Great Management tool. Reliable Customer Service

Great System. Great Management tool. Reliable Customer Service

Pros

The ease of using and navigating the site.

Cons

No real complaints other then the beginning setup was difficult but very easy to learn once started .

Michael
Overall rating
  • Industry: Government Administration
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product to track work orders

Reviewed on 18/12/2023

This is our first work order software program. This has allowed our staff to do away with...

This is our first work order software program. This has allowed our staff to do away with traditional "to-do" lists and share a program for all to access and use.

Pros

Being able to track my requested work. This allows me to plan and schedule projects around items needing to be addressed.

Cons

It would be nice to have a project management tool or another project management software interact with this.

Francheska
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Getting things done!

Reviewed on 13/07/2023

This really helps overall with our Facility Management Department to stay organize, maintain our...

This really helps overall with our Facility Management Department to stay organize, maintain our work orders. It is simple and easy to access.

Pros

It is very easy to use, keep you organize, notifies Maintenance Workers their new work orders in email on a daily basis.

Cons

I have not come across anything leas about the asset essentials yet.

Devin
Overall rating
  • Industry: Utilities
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Building from the ground up

Reviewed on 12/12/2023

Pros

The inventory management, GIS implementation of our current data, and work order system for our city has been greatly improved.

Cons

It was a little hard at first because of the amount of inventory and work orders, vendors, etc.. to set up.

Bill
Overall rating
  • Industry: Food Production
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Maintenance Manager

Reviewed on 18/07/2023

Asset essentials is a good program in that it is easy to use and print reports

Asset essentials is a good program in that it is easy to use and print reports

Pros

it is very easy to navigate in the prograam

Cons

The ability to forecast out further than 1 week.

Jeff
Overall rating
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Tracker

Reviewed on 18/07/2023

Pros

I like the ability to build my page the way i want to. Its really convenient to see what is coming up each day and what has been completed. For inventory control i can tell what needs to be ordered for stock

Cons

I havent found a way that it will alert me when our parts clerk checks parts into asset with out me actually looking

Julie
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Asset Essentials has helped for tracking project requests across many maintenance categories

Reviewed on 23/05/2023

[sensitive content hidden] from Asset Essentials was patient and sat with us through several...

[sensitive content hidden] from Asset Essentials was patient and sat with us through several implementation meetings and trainings. She was knowledgeable and able to help us out tremendously.

Pros

A big advantage over before when work orders were in Maximo and facility project requests were not is that the system has greater transparency and is more modern and streamlined. We are going to be able to provide end users with automated updates so they know when action has been taken on their requests. This will be a time savings and prevent the need for as many manual emails. I really like that we can attach all sorts of documents like pdfs and photo files to the requests.

Cons

A drawback to our transition was that it was not without issues to take our large school system and large maintenance and operations team through the change to begin using Asset Essentials due to the complexities. Even though planning was well thought out we did have a delayed roll out and we did experience additional delays with user training. It would also be helpful to be able to attach smaller video files to requests.

Juan
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Asset Essentials is a great app.

Reviewed on 18/12/2023

The overall experience is great!!!!!!!!!

The overall experience is great!!!!!!!!!

Pros

It is easy to create work orders. It took me about 1 hour to learn all the basic stuff.

Cons

Learning everything in a couple of weeks.

Jennifah
Overall rating
  • Industry: Education Management
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Greatful user of Asset Essentials

Reviewed on 14/07/2023

As a user of many different systems, I find asset Essentials really easy to use!

As a user of many different systems, I find asset Essentials really easy to use!

Pros

I like the ese of submitting work orders. The ability to work with other departments using this system.

Cons

I have trouble sometimes finding my submitted work orders ( sorting)

Alexander
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Good service, easy to use, help full for any labor logging system

Reviewed on 25/07/2023

Great

Great

Pros

You can add users and labor hours to any work order or project

Cons

Folders to store completed work orders for future verification

Oscar
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Really good

Reviewed on 18/07/2023

really good, good way to keep all job organize and in one pace (no paper)

really good, good way to keep all job organize and in one pace (no paper)

Pros

Easy to see all work orders in one place and let organize my day/week.

Cons

I do not use the software at full capacity but the part I do use I really like (work orders)

Darrell
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Summer review

Reviewed on 13/07/2023

Pros

Easy to create a work order and check the status

Cons

I am not sure. Perhaps there needs to be a few misc, catch all catagories?

Lloyd
Overall rating
  • Industry: Building Materials
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Using Asset Essentials on a daily basis.

Reviewed on 6/03/2023

The more information that we input into the program the easier it is to track, measure and control...

The more information that we input into the program the easier it is to track, measure and control the department

Pros

I haven't scratched the surface on what this program can do, and I'm impressed!

Cons

There are some days that the program runs a bit slow.

Daryl
Overall rating
  • Industry: Consumer Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

maint work

Reviewed on 6/03/2023

Pros

easy to use very helpful layed out very helpful and can check with other company on list of parts they have

Cons

need to make it more useful with the opt on the machine