Toast POS Reviews

if I can give O star I will the suck your money out .

I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!

Very user Friendly, easy to update menus and add people.

They constantly changing design do not like new designs.

We love Toast and its modern/easy to use setup. It is very easy for both our employees and customers to utilize. We love the online ordering features, the terminal setup and the customer service.

We are always left disappointed with the processing fees for credit cards. We wish we could price compare. This makes the system more expensive than it initially seems.

Easy setup, very intuitive, easy to train employees

The customer service is very poor. They don’t even pretend to care. If able I would post the corespondents I have had with the company. Extremely poor however they are quick to bill or sell you an add on.

Nothing nothing at all, they lie to get me on board now I’m unhappy every day wonder what’s the next disappointment with them

The customer service agent, pay as you go QR code, tell you use receipts for charge back, receipt don’t need to be signed so it becomes irrelevant

Toast is user friendly, both on the front end and back end. Making changes on the fly is simple too!

Having to hit update so many times. This was a system update and took some learning. My employees feel like they have to push too make buttons to get to the check. Used to be more simple when we first started using toast. Some of the buttons on the screen are also tiny.

It's relatively easy to use and set up. Being able to adjust prices and buttons on the fly is helpful, as well as color coding them.

It can be slow and difficult to search for items.

The pos screen setup is good Easy to do orders

Customer service! I was told during the sign up process I would be able to do certain things (these thing

Toast POS works exactly how it's supposed to, and meets every functional need we've had.

The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.

Ease of using and training on. I have several younger and older employees and it is very easy to learn how to use the system. It is very simplified.

Not really anything. We have been really pleased with Toast hardware, customer support, product support and updates that we receive about new products and new equipment.

It has many comparable features that I was used to with the Dominos Pizza PULSE system.

The mobile access to data that has since been solved with the IOS app. I am really looking forward to the andriod version.

The ease of navigating and using Toast. I have had new employees who have never used and they find it so easy to use first time.

The glitches every once and a while. We would be in middle of service and a handheld with just glitch and not work.

I loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.

One big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.

It does the job, but not very well.Easily to have connection failure in the middle of service, not cleared issues...

pricing for what we get also integration can be expensive as well.

Nothing to add - survey questions covered it all.,,

Would like payroll assistance available on weekends

Fast, easy to use, mobile friendly, great support when needed, one of the best for restaurants I've seen.

Sometimes to synch the mobile with the brain would take sometime and that was a bit annoying

The online ordering before they started jacking my customers .99 an order.

YOU DO NOT WANT TOAST!THEY JUST ADDED A .99 FEE TO ALL OF MY CUSTOMERS WHO ORDER ONLINE!.We already pay for that service.. We are invested in this register system. NOW THEY PULL THIS!!.The ONLY OPTION IS TO OPT OUT OF ONLINE ORDERING.RIP OFF!!

We love how easy toast is to use in our restaurant. Its easy to navigate.

I least like that in the catering/events that a client cannot pay a deposit with a credit card.

It was really easy to use once we got it set up and going. In concept it is a wonderful product, and it could be a great asset to any restaurant.

Customer service left something to be desired. At times we were on the phone with them for over 2 hours and we still wouldn't be up and running.

Contactless payments are a huge perk, it's easy to use, was simple to figure out the portable handhelds for events, and it's overall just an efficient option.

I didn't love the fees, and the service could be inconsistent at times. I do like that the fees are flexible so that you only use what you pay for, but you are paying marked up feeds. We compared Toast with Zettle and some other POS options and these issues weren't unique to Toast though.

I like the reports functions. They are very easy to customize by date, employee, menu item, etc. They are also downloadable to either pdf or excel spreadsheet which makes them even more customizable for my needs.

I don't like that servers can do quick edits to the menu that may cause a problem with the sales category field not properly filled. This of course causes a problem for month end accounting for me.