TouchBistro Reviews

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Pros

Works just like an iPhone, so training is a breeze! Our younger employees actually pick it up so fast, they end of training our more senior staff members!

Cons

Our main (and perhaps only) problem is in the programming and the printing process. Most of our orders are custom made sandwiches and with the choices of ingredients we offer, it can be slightly overwhelming. I would like better control over the order the ingredients print, so they are the same every time, regardless of which order they are out into the system.

Pros

Ease of putting in products + costs, assigning staff, third-party integrations (ie. 7Shifts)

Cons

Some of the reports lack in what they return, Reports should be fully automated, Crashes happen (though not frequently), hard to run in a building with no dedicated network

Pros

Just about everything

Cons

Cash layout for required new iPads to retain full functionality

Pros

TouchBistro has been an amazing tool for our cafe. I love the ease of use, how easily we are able to get an overview of the cafe at any one time, along with performance, financial reporting, and all the rest. We keep discovering new features that allow us to be more and more accurate and efficient behind the counter. Support is also always really helpful and available whenever we need them!

Cons

Some of the features seem weirdly incomplete, like reporting having some types of reports available and not others. Also, we have had to source a secondary POS system to use for our retail inventory, as despite having the capability for things like barcode scanning, there is no way to quickly or easily update our inventory--with a stocklist of over 2000 items, having to create each item individually and update them manually is too much of a headache to bother with.

Pros

It connects with our accounting software so that our daily sales are uploaded automatically.
The app is easy to use and our new staff can be trained quickly and efficiently.
The billing features are really great and allow our servers to manage tables the way the customer wants, not the way the POS wants.

Cons

Adding menu items is time consuming and a general pain. We would love to have a web based site that allows easier uploading .

The reporting features are a bit clunky - for example we cannot check on single item sales totals. Instead we have to download a entire report with ALL items.

Pros

price, ease of use and support system in place

Cons

lacks some of the functionality of the big POS systems but frankly independent businesses do not need all that horsepower

Pros

It's ease of use. New staff literally need a 30 minute tutorial to be functional. We get our daily, weekly and monthly summaries in a snap.

Cons

I'd like to be able to narrow down searches to specific items. the detail is available on times and days, but not on specific menu items.

We sometimes need to know if and when specific products sell. It would allow us to plan better.

Pros

TouchBistro is very easy setup and use and is truly designed for restaurant use. The cloud reporting feature and customer support are also excellent.

Cons

The one downside for us is that you can't do any real administrative activity without disrupting service, so you have to do it on one of the iPads outside business hours.

Pros

We were looking for POS solution that offered enhanced tab-splitting and customer checkout capabilities. Of all the vendor applications we reviewed (and it was an exhaustive search...), TouchBistro was the ONLY one the not only met our needs, but far exceeded them! With the help of TouchBistro, we can now handle any and every checkout scenario customers throw our way.

And many thanks to the customer service reps that initially trained our staff and continue to answer questions that come up from time-to-time!

Cons

The only things I would like to see TB expand upon are its reporting and customer relationship management capabilities.

Give us the ability to create custom reports and mine the data that is already stored within TB. Cheaper POS systems we reviewed have much more robust reporting options.

Give us the ability to store customer information and reporting on customer-based sales (i.e. who are my top customers, who were my top customers that haven't visited recently, etc.). Again, cheaper POS systems offer these features and integrate with 3rd party vendors like Constant Contact and MailChimp.

Pros

Ease of use and functionality

Cons

Some minor adjustments we would like to see, including the option to not print certain items on the kitchen chit.

Pros

Love how efficient it for everything. Splitting bills, payroll, taxes, and mobile for large parties! Easy to navigate and very user friendly.

Cons

That you can't tell the difference between modifications done by the servers and the actually substitution on the kitchen chit.

Pros

Ease of use

Cons

Only one IPad per license

Pros

This iPad based program is excellent for any restaurant, Cafe, Bar etc. Easy to use and even easier to set up. I really liked the customization aspect of it and the fact that it's on the iPad just makes customers all that more intrigued to see what the service staff are using.

Cons

Not much I didn't like about this product. Everything was pretty well put together.

Pros

Easy to get up to date metrics of business' performance. Simple interface and always improving. Great tech support.

Cons

Software could have better way to compare sales week over week, month over month, year over year. Cloud has connectivity problems.

Pros

The best feature of this software is the ease of use and simplified menu system. The learning curve for new staff is minutes not days.

Cons

If I had to pick holes I would say the graphic for setting up the restaurant layout could be improved with a little more flexibility.

Pros

Ease of use and customer service! We've had to call a few times for help and the staff has always been knowledgeable and helpful in our issues.

Cons

Occasional glitch that hard to determine a cause, but never anything terrible. It has worked very well.

Pros

Easy to use . Perfect size . Love the cloud feature .

Cons

It does occasionally crash

Pros

It is a detailed app that provides us with time saving benefits

Cons

Buggy system. orders disappear or don't send to kitchen, even though says sent.

Pros

The software is very user friendly and the support is second to none. The more i use and discover the better i feel about the product

Pros

Easy interface, and very user friendly. Able to switch prices and add new items no problem.

Cons

I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them

Pros

Ease of use and includes most features needed to run a large 175 seat restaurant and bar. The features I would like to see developed have been given to the TB Team for consideration.

Cons

Not being able to access the program remotely. The reports are available on the Cloud but to remotely access and make changes to the program would be awesome. I understand they are working on this.

Pros

Touch Bistro is user friendly, my staff absolutely loves the system. It is also constantly updating to the next best thing to help business owners out! We have been using the system for over 6 months! WE have not had to deal with anything negative with the Touch Bistro POS

Pros

It's easy to use. That's it. it is intuitive enough to use which lulls you into a false sense of security at first because as with any product you are bound to run into problems and then who do you call? No one! You would think the people who sold you the product would be happy to stand by their product and help you out. Negative they don't do diddly.

Cons

They don't answer the phone. You will note that I titled this review non- existent customer service because they simply do not answer the phone, call you back... NOTHING. The few phone calls they have returned they tend to call at noon, as in lunch time. lunch time would be a good time for them to take lunch not to contact a restaurant.