Vagaro Reviews
Overall rating
Filter by
Company size
Time used
3432 Reviews
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's great but unnecessary
Reviewed on 12/07/2022
It's awesome really really awesome but like I said is not necessary for small companys, maybe if...
It's awesome really really awesome but like I said is not necessary for small companys, maybe if you grow up in the future it is a better idea. Is your decision.
Pros
It's a good option for organize all the company schedule, there are so many functions for all, anyone can use this and is not necessary to know about this software, is so intuitive.
Cons
I really thing that is unnecessary beacuse you can do a lot of this things in other app for free, but some functions are only in this app that made it better. If you don't have the money for pay this, I really recommend use your phone calendar or something like that.
Alternatives Considered
Google CalendarReasons for Choosing Vagaro
It's freeSwitched From
Google CalendarReasons for Switching to Vagaro
freeResponse from Vagaro
Hello Axel. We appreciate the review. We'll definitely take your feedback into consideration.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Starting Back Post Covid-19
Reviewed on 18/01/2024
Overall, I am very pleased using Vagaro software. It allows my clients and customers to book...
Overall, I am very pleased using Vagaro software. It allows my clients and customers to book online, to cancel an appointment and reschedule if needed, saving me time. I can go in and change the look of my Vagaro site whenever I want. The software allows me to send email blast for little or no cost. It's a great way to stay in contact with your clients and customers. There's a lot to like about Vagaro!
Pros
I pretty much like everything about Vagaro. The software is very easy to use and even if you get stuck, Vagaro has a university where you can take a class on how to use Vagaro or a specific task you're trying to perform.
I find that the price was well within my budget for a software program that has all of what you need to build a successful business compared to other programs.
Cons
I think the thing I like least about Vagaro is the fact that the add-on functions cost extra. To feature your business on Vagaro, its an extra fee, and also it's extra to develop a form, it's the little extra fees that really adds up, especially when your building your business.
Reasons for Switching to Vagaro
Acuity Scheduling was a little difficult for me to use. I only used Square for checking out clients. Vagaro was something I was familiar with using, so I wanted to stick with something I already knew.- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Vagaro is a double edged sword
Reviewed on 6/05/2024
when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that...
when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product)
that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform
They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc.
Be careful!!!
Pros
pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?
Cons
You should carefully decide whether you want to support Vagaro - here's why.
The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings.
They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar.
Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off.
#1: where your reviews live
Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform)
#2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com
This is problematic because now your potential customer/client is on a website which advertises your competitors.
Response from Vagaro
Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us.
At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only.
We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability.
Your satisfaction is our priority, and we appreciate your ongoing support.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've used Vagaro for 10 years and I love it!
Reviewed on 15/07/2024
Pros
It's easy to use. I like changing the colors for the season and having a pretty calendar. I love that my clients can book , fill our forms and pay online. It cuts down on printing costs and calls or texts outside of hours. It is so convenient for them!
Cons
There occasionally has been a glitch and clients have been able to book during hours I've had blocked off.
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great alternative for small business
Reviewed on 10/02/2024
I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her...
I wanted to take a moment to express my sincere gratitude to [sensitive content hidden] for her outstanding support and assistance in setting up my account with Vagaro. Her dedication to ensuring a smooth onboarding process truly made all the difference.
Throughout our interactions, [sensitive content hidden] exhibited a remarkable level of professionalism, patience, and expertise. She guided me through the setup process with clarity and precision, addressing all my questions and concerns along the way. Her warm demeanor and genuine enthusiasm for assisting customers shone through, making the experience both productive and enjoyable.
Pros
Vagaro offers incredible value for the money. With affordable pricing plans and a wealth of features included in each, it's a cost-effective solution for businesses of all sizes. You get more bang for your buck with Vagaro compared to other platforms.
Cons
Have not encountered any cons so far, everything has been very smooth
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Management Software for my Tattoo Studio
Reviewed on 19/01/2024
Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!
Overall, it's great for my tattoo and piercing business. Customer tech support is also very good!
Pros
The ease of use. the software is geared for businesses in the service industry. It's been doing well for my tattoo studio.
Cons
There are some features that I'd like to see implemented in the near future.
Alternatives Considered
Square Point of SaleReasons for Choosing Vagaro
I was looking for a new product that will function the way I need it to. And I did.Switched From
Square Appointments- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
As a small business Owner, Smart choice to deal daily activities.
Reviewed on 24/11/2023
As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily...
As a small business owner, Vagaro is really helpful. By using the Vagaro app, users can easily appoint the service.
On my end, its very easy to set , and learn the basics, such as scheduling auto reminders and emails for customers. It has the option to identify roles like owner, sales customer service bookkeeper, etc., so I can easily divide tasks.
Pros
Simple to configure and set up; proper guidelines are available for that
As a small business owner, it is difficult to handle all the responsibilities associated with running a business. Vagaro really helps me to divide tasks and set automated reminders and emails.
Payment options also secure here.
Cons
Paying the swipe fee for every credit card transaction is kind of a headache for me. It's a good option to take a one-time payment, like in this situation.
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy, user friendly service
Reviewed on 19/09/2024
I really enjoy it, I’ll definitely continue to use it. Looking forward to it becoming more commonly...
I really enjoy it, I’ll definitely continue to use it. Looking forward to it becoming more commonly used!
Pros
Easy to use, easy to understand and navigate - it’s a great app options as well
Cons
Unfortunately not commonly used by a ton of companies, but it seems to be getting more popular which is nice!
Response from Vagaro
Thank you for your thoughtful review! We're delighted to hear that you find the app easy to use and navigate. We’re excited about its growing popularity and are constantly working to make it even better. We appreciate your support and look forward to continuing to serve you!
- Industry: Computer Games
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Creates Ease In Appointments
Reviewed on 8/09/2024
I’m very pleased with my initial use of Vagaro and their services.
I’m very pleased with my initial use of Vagaro and their services.
Pros
It made creating appointment scheduling incredibly easy.
Cons
There is nothing at this point in time that I dislike.
- Industry: Retail
- Company size: Self Employed
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Quick processing
Reviewed on 10/09/2024
Processing was quick and funds came out of my account immediately.
Processing was quick and funds came out of my account immediately.
Pros
Quick processing of funds from my bank account
Cons
I really can’t think of anything I didn’t like about Vagaro.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Easy to use / lacking functionality
Reviewed on 3/02/2020
I used Vagaro for a couple years but got rid of it because of how often their site would crash or...
I used Vagaro for a couple years but got rid of it because of how often their site would crash or freeze. I gave it another try after years with a desktop software because I was looking for a cloud based booking company . It was catostrophic to my salon . They didn’t transfer most of what was promised ( that I paid for) . I spend 3 days transferring all of my own things ( services products etc) then when I ran my payroll was all calculated wrong by hundreds of dollars . No one could tell me why . If is impossible to get a hold of anyone to speak to when you need help and when how do finally they act like they could care less. The functionality and detail just is not there ,
Pros
It was very easy to use and figure out without and specific training . I also like the online booking features and website they give you.
Cons
There is no ability to void any transaction when a mistake is made . Also their customer service is awful . Also I was led to believe they had a time clock when in actuality their do not unless you make an additional purchase of cards and a swipe machine .
Alternatives Considered
Iris WorksReasons for Choosing Vagaro
I was looking for a cloud based booking system as opposed to a software oneSwitched From
DaySmart SalonReasons for Switching to Vagaro
I did not choose it. I ended up using a cloud based version of salon iris .- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I lost customers and money because Vagaro is unreliable and faulty in lots of ways.
Reviewed on 7/07/2021
Don't waste your time.
Customer service made me believe that issues have been resolved on numerous...
Don't waste your time.
Customer service made me believe that issues have been resolved on numerous occasions when they actually were not solved at all and I kept losing money.
Vagaro is advertised to be a management solution for salons as well as fitness studios, yoga studios and alike.
I used it to run my yoga and fitness studio.
Vagaro is not at all suitable for fitness businesses.
The app simply does not serve the needs to handle class bookings, recurring memberships and collection of fees,
discounts as well as prepaid punch cards in a way it helps you as a business owner.
I spent a lot of time to build workarounds for features that were supposed to work,
but actually never worked the way they were intended.
Customers regularily get confused by the way pricing for memberships is shown on the sales pages,
which either drives them away or they need to call the business to purchase something.
I lost lots of customers as well as money because of the many issues the app has.
For the entire last month the software sent out receipts to my customers, but never collected associated fees.
Customer support confirmed that vagaro software caused this, but they refused to reimburse me or do anything about it. They put it off by sending me an email,
saying that vagaro is not able to compensate me for the lost money.
Pros
+ Visual appealing user interface
+ Seemed to work for a fitness studio (but it is not)
+ Has a booking mobile App
Cons
- Unreliable features.
You never know if something is working or not.
- You need to figure out lots of workarounds to accomplish doing simple things that Vagaro is supposed to handle for you
- Customer Support is no help, I got lied to several times.
Reasons for Choosing Vagaro
Vagaro seemed to be more polished and has a better booking schedule for classes. With mindbody some of the must-have features for my business are only available with the highest tier (most expensive) membership.Switched From
MindbodyReasons for Switching to Vagaro
Vagaro seemed to be more polished and has a better booking schedule for classes.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
After 7 years with another booking software, we switched to Vagaro in 2019 and have been very...
Reviewed on 2/12/2022
We really like Vagaro. We have improved/streamlined our online booking thanks to it.
We really like Vagaro. We have improved/streamlined our online booking thanks to it.
Pros
The interface is easy to navigate and is much more client-user friendly than other booking software. And Daily Deals are great!
Cons
Vagaro still doesn't have a lot of little features/extensions that would make doing business even easier, but they keep adding new things, which is helpful.
Alternatives Considered
Acuity SchedulingReasons for Choosing Vagaro
Booker's interface was very rudimentary. The site was regularly down for maintenance, making it difficult to schedule or check out clients standing in front of us! And the cost kept going up for no additional features or services.Switched From
BookerReasons for Switching to Vagaro
Vagaro had better features.- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Unreliable Software with Limited Support
Reviewed on 15/05/2024
I was so excited to use this program, but the lack of customer support and the basic functionality...
I was so excited to use this program, but the lack of customer support and the basic functionality of their features make this a subpar product. Considering Mangomint and Fresha.
Pros
Initially, I thought this was going to be our all in one software. I looked at about 15 alternates and decided to choose Vagaro, despite it being a bit slower to operate than others, a clunky UI, and some missing features. Overall, I thought it had what I needed.
Cons
Where do I start..? I’m going to cover their main issue. The application is extremely unreliable and I cannot trust this application at all. I am very good with technology and report analysis. I have pulled various reports out of Vagaro that reflect completely inaccurate information, including their payroll reports. The gross pay amounts change each time you refresh the page - not kidding. My commissioned employees clock in and out and their hours are not reflected on the payroll report, causing state taxes to be underpaid and putting my business at risk. Don’t bother reaching out to customer support because they will shrug it off as a non-issue and claim you are operating things incorrectly. They’ll tell you that a feature request will be submitted on your behalf. Falls on deaf ears. Unreal. UI - The application frequently freezes up, screens lock you into a window, forcing you to refresh the page, losing all information contained. Setup - limited capabilities here so this will work fine if you are a basic salon. If you have any intricacies at all, don’t bother.
Reasons for Switching to Vagaro
All in one - I thought. Cost was competitive as well.Response from Vagaro
Thank you for your candid feedback. Our team is actively working with you to resolve these issues. We take your concerns about the payroll reports, employee hours, and overall reliability seriously and are committed to finding a solution. We understand the impact this has on your business and are dedicated to addressing and resolving these problems.
If you have any additional questions, please reach out to us. We're here to support you and ensure your business operations run smoothly. Thank you for bringing this to our attention. We value your feedback and are committed to making this matter right.
- Industry: Alternative Medicine
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great scheduling software that is constantly getting better.
Reviewed on 10/12/2019
I have really enjoyed using Vagaro, it seems like whenever I am thinking of something I would love...
I have really enjoyed using Vagaro, it seems like whenever I am thinking of something I would love to have the ability to do Vagaro has either just rolled it out or rolls it out a couple of weeks later. Their dedication to constant improvement has made using Vagaro really great. I also love how easy it is to use day to day. My receptionists and I have used other software for scheduling and it was usually a mess, having everything clean, simple, and easy to use has made my day to day work life much easier.
Pros
There are so many things that I really love about Vagaro. I looked at a lot of different scheduling systems before deciding on Vagaro. The others that I looked at were either too bulky and complicated or were too simple and lacked key features. Vagaro strikes a great balance of being full-featured while keeping things simple, intuitive, and easy to use.
Cons
I wish there was a better way to add upgrades to services instead of having to add an upgrade as a separate service. I think this would make things easier for massage services which often have upgrades that are added onto the regular service.
Reasons for Choosing Vagaro
Vagaro had the features and functionality that I needed in a clean easy to use format.Reasons for Switching to Vagaro
Vagaro had the features and functionality that I needed in a clean easy to use format. Price was a big factor as well. Vagaro provides great value for the price. Great entry-level pricing that lets you get started and expand as you need.- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best appointment app out there
Reviewed on 13/05/2020
I am fully satisfied with Vagaro.
I am fully satisfied with Vagaro.
Pros
You get the biggest bang for your buck with this app. I have tried a few others in the past and paid way too much for features that Vagaro not only charges an affordable price for but the set up in easy and self explanatory that you don't really need to call into tech support. I have also tried several of different types of marketing on various platforms but Vagaro has one that I have gotten plenty of clients from. Their forms is amazing, you can do intake forms and send out surveys and given that we are going through a pandemic its an easy way to get fast feedback from you clients without being in front of them. Everything is basically customizable without being too overwhelming with their features. You can literally tailor it to your business needs without being forced to have a feature and pay for it just because it falls in a certain category. Keep up the good work Vagaro!
Cons
Sending an invoice for a future appointment. Sometimes we get booked for chair events in the future and the company hiring us requests to pay a day or two before the event.
Response from Vagaro
Hi Nashira, thank you for sharing your feedback. We appreciate it so much. We are grateful to have you as a Business on Vagaro!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best fit for a diverse business with an unbeatable price.
Reviewed on 21/05/2020
Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save...
Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.
Pros
Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.
Cons
I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.
Alternatives Considered
CharmHealthReasons for Choosing Vagaro
Mostly cost, but I didn't need the specific features I was paying for, and it was difficult to learn the programSwitched From
MindbodyReasons for Switching to Vagaro
User friendly, cost, and functionality. Vagaro seems like it has heart, and really cares about helping the user/business organize, streamline and grow.Response from Vagaro
Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and most of all fun!
Reviewed on 6/10/2020
Even my least tech savy staff love this app. It's like their own little business is their pocket.
Yo...
Even my least tech savy staff love this app. It's like their own little business is their pocket.
You can update colour themes and making the app look visually pretty and personalised is also a great feature.
Overall it does what I need it to do and makes my life easier. What else could you ask for.
Pros
This system is the easiest I have used and has the most features for a decent price. Has most of the things I need and clients always comment on how super easy the online booking system is. Needless to say we get a lot of clients booking online
The mobile part of the system is the easiest I have used and you can do so much from your phone
Cons
A few things need to be customisable such as the text message system especially in Australia.
Probably needs text message marketing options as well.
It could be a little easier to add services to existing services. You currently have to pretend to checkout the client and add the service there. It's easy to delete or alter services on an existing booking but not to add the service.
Alternatives Considered
TimelyReasons for Choosing Vagaro
It had the most features of any products I had previously used and each update just makes it better and betterSwitched From
Simple SalonReasons for Switching to Vagaro
More features and easier to useResponse from Vagaro
Hi Leasa, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love Vagaro
Reviewed on 9/12/2020
It's been grea; however, getting on with customer service has been a problem, which is understandabl...
It's been grea; however, getting on with customer service has been a problem, which is understandable. With Mindbody the tech was able to pop on my computer screen to help, which convenient and sometimes easier than trying to explain a situation to the tech they can see what or who you are looking at.
Pros
It's user friendly, for both the studio and client. Being small business owner, the cost of services is saving me so much. Wish I would have made the switch long ago. I like that we have different options for packages an d services.
Cons
Wish there was an easier way to checkout a clients for multiple days. Often times when I back to reconcile accounts, it would be nice to do one client and reconcile with a drop box check-out in one place for multiple days.
Response from Vagaro
Hi Amanda, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to setup and use
Reviewed on 17/01/2021
Pros
Very affordable for a small business/sole-proprietor. Easy to use, they have videos that show you how to set things up. You can create your own forms or use stock ones they have. The booking site works so much better than SquareUp and doesn't have random maintenance for no reason. Also, WAY cheaper than Mindbody.
Cons
As a massage therapist, I have many clients that want to book extras with their sessions, like aromatherapy. Vagaro doesn't allow for an extra to be added, so I have to book them as a separate appointment then make it a double booking.
Reasons for Choosing Vagaro
Square had JUST started to offer forms for clients to fill out, and because they just released that feature, it was in a terrible state. First time clients needed to fill out AT LEAST 4 forms, sometimes up to 6 depending on what they were coming in for. Square would have me send each of those forms out individually. So a first time client would receive not only the booking email and reminder email, but 4 separate emails for paperwork. Who has time for that?!Switched From
Square Point of SaleReasons for Switching to Vagaro
All the other products were missing a component I was wanting. Some didn't have a good booking site. Some didn't include a POS system. Some were just too expensive. Vagaro was the most similar to Square, but better.Response from Vagaro
Hi Elizabeth, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think!
- Industry: Individual & Family Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vagaro at Take Two Salon
Reviewed on 3/05/2021
What I appreciate most is the great customer service. I also appreciate that the "request for a...
What I appreciate most is the great customer service. I also appreciate that the "request for a feature" is actively monitored and new features are constantly rolled out. I appreciate that we are able to speak to the same support reps consistantly vs calling a call center where you can get different reps on each call and often need to explain your issue from the beginning. And they are super friendly.
Pros
Vagaro iseasy to use, easy to train, and offers fair pricing.
Cons
If a client has a Vagaro profile but is new to my salon I have no choice but to accept their existing profile because you can not use the same email for a new profile. That should be an option as some clients may need a new profile for these services vs other service they obtain elsewhere
Alternatives Considered
RosyReasons for Choosing Vagaro
At the time, Phorest has some things to work out being that their were difference between UK and US based salons. Also their pricing was much higher.Switched From
PhorestReasons for Switching to Vagaro
Ease of use. We are a new salon, first time salon owner. This was our transition from an appoint book with manual entries. The training and support Vagaro provides is great.Response from Vagaro
Hi Michele, we just wanted to thank you for your kind feedback. We are so glad that you are enjoying the software, and thankful to have you as one of our Vagaro Businesses!
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Vagaro!
Reviewed on 10/08/2021
I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used...
I'm saving a lot of space not having to keep a paper schedule. Taxes are way easier, and if I used the software how it was meant to be used, it would be even easier. Baby steps! Haha.
Pros
It is super easy to use, and if it isn't, customer service is there to help. The tutorials help too! TONS! There were a few things I had to give up moving to Vagaro from my old software, but I told customer service about it and not only did they figure out a way for me to still kinda offer the same thing to my clients, soon after, they came out with the option I needed!!! Like they did it just for me!
Cons
It's NOT the software I have an issue with...It's payment processing. WAY TOO LONG TO GET PAID when my clients pay through Vagaro. I discourage it mostly.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do Not Purchase Vagaro Pay Desk
Reviewed on 3/10/2022
It’s sad because I do love Vagaros booking system but unfortunately I was threatened my account...
It’s sad because I do love Vagaros booking system but unfortunately I was threatened my account will close as soon as I dispute this with my credit card.
Pros
I like the booking system and app it worked great for my salon
Cons
[SENSITIVE CONTENT] I had received my package containing a pay desk system a scanner and a EMV reader from Vagaro.
this whole system which cost me $1270.72 Canadian dollars after tax.
I had called the Vagaro sales team to ask specific questions about the system before purchasing. I purchased the system [SENSITIVE CONTENT]so I either called that day or the day before.
I called to make sure that this system was not just a booking tool to run Vagaro and asked if I can run my whole business from it like a tablet could. I used a specific example asking if I could run Spotify from it. The salesman assured me that I could in fact do all of this and never once indicated that the system only supports certain apps.
I stated that I was falsely sold an item that does not operate in the way I was informed it would and would like to return this item and receive a refund. I was told I could not return this item and that Vagaro does not take any returns, I asked to speak with a manager and was told I could not. I have called back 2x since and both times left with no response to why I can’t be refunded other then I signed and acknowledged the refund policy. I had said I was aware of the refund policy but again I signed it with the intention that I was being sold something completely different therefore having no need to return it.
Response from Vagaro
When purchasing hardware we make our policy very clear that we do not offer returns or refunds. We do, however, offer a one-year warranty for all of our hardware products. We are happy to troubleshoot, answer questions, and help educate you on our products. The Pay Desk does come with Google Chrome web browser, which allows you to navigate to Spotify.com. Our support team is available 24/7, so if you have further questions on how to use your Pay Desk please reach out, we are happy to help.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salon Owner
Reviewed on 21/02/2023
I am happy using this for our salon booking system and calendar.
I am happy using this for our salon booking system and calendar.
Pros
I love the price and simplicity of booking salon services with the appointment reminder texts it sends on my behalf there are little to no no shows. It also allows double booking and online booking if you choose to use that feature.
Cons
I struggle to get the register and printer/credit card reader to sync and have called customer service a few times over the years. For some reason it doesn’t work like it should. I’m always using my square credit card reader as a backup and the key to open the register for change.
Alternatives Considered
SchedulicityReasons for Choosing Vagaro
Price was extremely higher.Switched From
Mindbody- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use Vagaro if you run a Nail Salon
Reviewed on 5/09/2023
Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks...
Not the greatest. As a paying customer and owner I shouldn't have restrictions or have roadblocks because vagaro is not set up for nail salons but yet advertises that it is. The system is not convenient to use in many different situations. The solutions are very inconvenient, pointless, problematic or no solution at all. Some solutions create other issues in the system. Its honestly poorly set up. Creating all these steps to find information or make changes is unnecessary and it even makes it difficult for new receptionist to learn the system. Ive also experienced agents not being available for days in a row. The system has many glitches and runs very slow. For how expensive the printer cost, Im constantly dealing with it disconnecting and their support team help set up to the wifi to prevent this issue but still does it. I have not used Vagaro for a very long time and the fact that MANY problems came up with the setup and solutions to problems creates more problems or restrictions in the software is terrible. As a business owner, I don't need more headaches. Talking with other salon owners, they have also experienced the same or similar problems with vagaro and transition over to other softwares. I am now in the process of switching. Can't say Vagaro is a great system for salons.
Pros
Pos system works well. Fees are not to bad.
Cons
I would say the whole setup is not good for a nail salon business or even set up in a convenient manner. Theres so many steps you have to do in situations just to resolve one simple problem. Ive had more bad experiences than good. Ive experienced not being able to do price adjustments at checkout even as the owner I have no access to make changes. This is problematic in nail salons since it's common for clients to make changes in their services or didn't know how to book properly online to begin with. By taking deposits, it locks the prices where you can not make changes without doing inconvenient steps beforehand. Cant simply edit or delete things without the deposit getting lost or again completely steps beforehand. Clients tend to no call/no show and block credit cards so deposits are necessary but that causes restrictions. Deposits don't show on the receipts at final checkout. Not all clients want to get emails so I have to do all these steps to find the DATE the client booked THAT appointment just to to track down the deposit. Theres no way to SIMPLY make adjustments or changes on Vagaro without having to do unnecessary steps where now we have a line of clients waiting. Ive bought their printer and the printer will disconnect or shut off at random times of the day. Every solution given to fix or make better of a problem just created different problems or restrictions. Clients constantly gets booted off when making appointments online. The list goes on.....
Response from Vagaro
Hi Karen, we have been trying to reach you to continue troubleshooting your printer. Please respond to the most recent email to set a time for a phone call. We want to get this resolved for you as quickly as possible, we need to know what time works for you for a phone call.