PaySimple Reviews

I love being able to track all payments made and also make graphical comparison on my duration of payment on a monthly basis. Its a user friendly app which is very easy to understand.

The customer service is not encouraging in any way. You can hardly ever speak to a customer with the paging service.

It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard is a major feature because it not only has charts for sales but charts for whether the sale closed relative to it being "out there, unpaid". It tracks Settlement Summary, Failed Transactions, Expiring Credit Card Schedules, Recurring Payments, Invoices ( Past Due, Paid, Unpaid, Invoices Sent, and Overdue. There is a past due invoice Aging chart, Unpaid Invoice Exposure. It is very useful to be able to "eyeball" all the possible problems when you have one page showing all the sources of a crisis.
Another positive is that they deal with the Credit Card bank, thus managing security issues such that you never have to fear the dreaded "Clawback" due to your own mistakes. A neat friendly package.
I am so used to poor service from Software companies that I expect it. The service people at Paysimple are very motivated to make you happy. This tells me the management at PaySimple is strong.

I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).

nothing- 0%
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.
Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

My team loves how use friendly and easy it is to use. Great value. We’ve been a customer for many years!

I’d love for it to integrate with our CRM.

Makes processing ACH and Credit Card payments simple

Having to wait 5 business days for ACH payments to actually post to our account

Set up and presentation is easy and adaptable.

Would like to have templates I can easily adapt.

Great fit for any small, but growing business. Easy to set up, and use, clients seemed to like it and the customer service has been solid and very helpful with any questions.

Small changes like making it easier to search for past transactions. Right now it's a little cumbersome.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

Easy to set up and get clients going. Clients can also log into their account which i like.

Could have a more modern look, i feel like its a little outdated. Wish I could issue partial cc refunds.

The product allowed us to launch a subscription program with little development and within weeks as 90% of the required functionality was out of the box.

I wish there was more options to customize features based on user’s preferences.

I wish custom fields could be edited after they are entered.

I like how user friendly PaySimple makes the web platform. Additionally customer service is incredibly responsive and helpful.

The fact that there are two different platforms for merchant services which make the charges less transparent. You have to actively check on them to be in the know.

I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.

If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.

This is easy to use and set up. I manually enter the information from PaySimple into our Customer tracking software, and our accounting software, but it is easy to use.

I would like for them to adjust the software to be able to differentiate between credit and debit cards so that we don't have any possible legal issues due to the differences between credit and debit cards.

PaySimple's reporting system is very easy to use. It makes it easy for us to reconcile our payments with bank account deposits.

The invoicing system is still a little antiquated.

Accessibility and ease of use for customers.

Number of steps to reprocess for a customer payment. In the past, have used systems where you could click on last customer payment, enter new amount and process with 1-2 steps.

The option to pay online by check or credit card has helped us get paid faster and the clients love it!
We love that they have a choice to use a check or credit card.

We have not used the partial payment option yet. It seems like it would be a good idea we just have not had the chance to set it up.

PaySimple is easy to use and has allowed me to set up payment options for the courses we provide and for our subscription program. It’s been awesome for that but also because I’m able to use it to predict income and deposits.

Also… they provide AMAZING customer service and will walk me through any challenges I’m having with the system. Now that I’m comfortable with the system I rarely call in with questions.

There are a few minor things that I would love to have tweaked but they don’t bother me enough to make me switch systems.

We use this for tuition billing, exclusively using their ACH billing capability. This allows us to save lots of time from processing checks and also lots of money from processing credit cards.

Be careful when you first set up PaySimple. We were accidentally set up with credit card processing when we needed to be ACH only (but with an emergency option for credit cards). Since there wasn't a way to hide the credit card feature, it is what most people defaulted to and we lost quite a bit of money to credit card processing fees.

The idea is great. It is easy to use. The processing fees are decent.

It does not do what was were told it would do when we signed up. It was supposed to collect a fee on certain transactions and not collect on others and it doesn't know how to tell the two apart.

Ease of use. Automated billing and processing of payments I really like.

Change passwords too often. It doesn't let me select my NEW logo to upload to my invoices.