Valant EHR Suite Reviews

Great for larger practices. I most like that Valant values what we (as users) have to say and they do actually make updates in accordance, unlike many platforms. Schedule and documentation are very easy to use. Great for large practices. Easy to use overall. Easy billing, but there are still bugs.

There are bugs. I also hate that we can't send out a link to e-sign documents - so new clients need to make a portal account and then we have to remember to send them the forms through the portal afterward. This is quite difficult. I wish there was a way to just send a new client the link to the intake forms like Kaero and AdvancedMD. However, they made adjustments to the portal that make it easier to use and I don't doubt that they will continue doing so. I must say that since the beginning, we were VERY unhappy with Valant. We feared that they will increase the pricing on us after the first year, making it financially infeasible to keep the platform - we still haven't signed on for next year, so I'm not sure if this will happen. I wrote a very negative review before, but I felt the need to update it because Valant is really making progress with bug fixes and new updates, which we really appreciate. Overall, I'm happy that we chose Valant now and while praying they don't screw us with the new rates, I'm looking forward to new updates as they come.

Valant has a user friendly interface, incredibly easy to use, and we can keep everything right here in the system. Customer service is great and easy to work with when anything is needed.

That you must purchase another system for claims managment. That can become super expensive and difficult moving between both systems.

I like the HIPAA compliance. I feel very safe using Valant. I like how streamlined the charting is. Prescribing is very easy with Dr. First. Love the measures that are included in Valant. Great for New Providers. I Recommend Valant to many. Met with Micah at NEI - very helpful in generating a clinical template that meets my practice needs. Have called support and they're clearly familiar with Behavioral Healthcare and that makes a difference as they understand our world.

Valant comes out with a lot of new features. And that's on me to understand new features and make the time to best take advantage

This is a very user friendly platform. I'm not the most computer savvy person, and the knowledge base is a fantastic resource if I ever need a refresher on how to do anything. Valant is always coming out with upgrades and new features that continue to effectively help with time saving, patient relations etc.

The hold times to get through to someone over the phone for help can be quite long. Fortunately, a lot of information can be found in the knowledge base, but sometimes you need to speak to an agent and the hold times can be excessive.

Valant was the best choice for our behavioral health clinic. They continue to update and expand features that have improved the functioning of our system. It has saved time and worked well with our systems. Billing was a major improvement and linking to our Calander and notes was essential.

There are some features in the assessment and MTP that could be improved for our particular uses. Also billing is slightly complicated and could be simplified with some small adjustments. I do however appreciate the flexibility.

Though Valant might be more expensive than other EHR's I feel it is worth the expense. The onboarding experience was excellent. Customer service is exceptional. I am very pleased with the integrated credit card processor, claim submission process & video format. The system is stable, reliable etc.

It's on the expensive side. It takes extra time to learn the system & I only use a small fraction of the EHR. It does not provide measures/screens for gambling disorder.

The ease of use for both providers and patient experience. Patient portal and communications with the patient. Very easy writing notes with Mobile Notes

E-Prescribing a complicated series with Dr. First could be better. Appointment Request approval feedback would be nice.

Scheduling, claims denials, and ERA’s are items that stand out above, and beyond any other system I have used

The only downfall I feel is the client portal. A lot of clients have trouble getting onto the portal because it is not supported by many browsers. And a lot of clients use their phone.

It is easy to use as far as scheduling and documentation. It could not be easier to collect copays at the time of payment.

I find that the color contrast on the sight is not conducive to easy reading as you are using a light blue rather than black. Perhaps you are doing this to feel unique but unique does not make it easy to read. I also thing that adding spell check would greatly improve the product. It would also be helpful if the payment screen was movable rather that having to adjust the size to be able to read it and then adjust again to be able to see the submit button at the bottom.

Nothing. A special word should be invented specifically to describe how frustrating this EHR is.

No customer service whatsoever. When you make an appointment, they don't show up, and this happens repeatedly. Extremely difficult to use. Paying for essentially nothing, because it is not usable.

Easy to navigate and get around when trying to find things.

Some time it works really slow especially when working remotely.

Very organized and built for mental health.

Nothing to mention at this time because there are so many positives.

Easy to use and able to manage other documents on the system

Some intermittent connection issues but very infrequent

Easy to learn. Versatile. Easy to track my appointments.

Can be a little quirky requiring refresh often.

Overall package works well with mental health clinic.

System upgrades getting too gimicky. Need to keep it simple.

Specialist capability and prescribing capability

Customer support and price. I wouldn’t have minded paying for it if only I could get customer support. I felt, as a sole practitioner Valant didn’t value the relationship