Proliant Reviews

The software is very easy to use. The entire integration process was not without its kinks, but the entire time worked tirelessly to make sure we were ready to go on day 1. Anytime that we have a question or issue we know we can count on our customer service team to get us a response and/or fix quickly.

We had some trouble with some items that were setup incorrectly on the time and attendance side from the get go, but those were quickly identified and fixed. We had a change in our time and attendance rep a few months ago and had some issues with him responding. The supervisor stepped in, took care of the situation, and we haven't had any issues since.

The best thing about Proliant is its cost. The software is not very expensive compared to other full suite payroll options. Additionally the main UI is somewhat pleasing and simple to use.

The worst thing about Proliant is its software. I am not sure if there is someone behind the curtain constantly changing permissions and data, but those things were certainly to us. Furthermore, their customer service is abysmal. Never have we dealt with such a company that was so inept at its own system. Even though our representatives were the "experts" they constantly had to communicate with other departments and their superiors in order to resolve even the most simple of issues.

The ACA and Benefits have been great! The payroll system/employee information part has got some getting used to. It's different and has a lot of tabs compared to other software programs I have used.

Reporting- I already commented on this in the previous page and have talked to Proliant employees about it. I have to admit I have not had any follow up on the improvements you are making.

I love how user friendly it is. If you don't know something about the system, you can pretty much use the help/training to figure it out. If not there is always personalized support. I also love how responsive the Proliant team is. If there is ever something I need, I hear back the same day and get a very quick turnaround time.

Additional State Specific HR laws. Also Industry Specific laws/regulations.

The easiness of using it. Once you learn how it works it's easy to find what I need and to input payroll, as well as put in deductions for my employees.

The reports for work comp audit could be easier to find and use. I always have trouble making sure I'm not sending in the wrong dates for the audit from year to year. What makes it hard is the date of the checks versus the dates worked in that period, to make sure it lines up from year to year without overlapping. I don't want to pay work comp double because of sending the wrong dates.

It is very easy to use and is set up in a very practical manner.

I do not have really any dislikes, maybe that it makes me change my password as an admin to often.

I like that it is mostly intuitive and user friendly for someone who is technically challenged.
I like the NovaTime solution for time and labor...much better than AOD, which was horrible.

I do not like that RPO and NovaTime are separate systems...would really like one integrated system. It is very difficult to get employees set up to track hours on their phone. The process to link RPO and NovaTime is complicated and not intuitive.
Report writing is not intuitive.

Seems very easy to learn and when you have questions, there is a section you can review how to use certain features. There are resources and training links to help you navigate the software and the support team is amazing in helping you understand how to use the software properly.

The only con I can see is occasionally the time and labor feature times out while you are working. It's quick to get back in to the feature, just haven't asked the team about how to keep it from logging out.

The software itself are generally easy and intuitive, but what I like best is the personalized customer service. My assigned Rep (Robby) is 100% fantastic. Every time I email him with a question about the platform he replies within minutes (I think the longest way was an hour or two). He sends me step-by-step screenshot directions on how to accomplish whatever I was hoping to do. He also will reach out with deadline reminders to make sure payroll and other related items stay on schedule. As to the platform, it's easy to do payroll and only takes about 10 minutes even after adding personalized PTO and commissions. Proliant's personalized customer service sets them far apart from other payroll services and has earned them a loyal customer.

I'm not an HR guy, but as the owner of a small company with a dozen employees, the task falls to me. I'm not up on a lot of the lingo so it requires me to ask more questions as it's not super-easy to figure out items on my own. Luckily, it's easy to just ask my Rep who's extremely responsive, negativing what otherwise would be a negative towards Proliant.

Using the software is easy. I like how you can edit the wizard fields to help create just what you need to enter a new employee. Easy to find the information that you need quickly by using the different tabs.
Excellent training options right from the software, you get the training any time you wish to view it.
Several useful reports are already created for use.

When the software is being updated you can lose some of the functions. They need to do more testing to make sure everything works before they launch it. Sometimes they go back and forth before they correct the issues or the server is down. It can be challenging at times.
When it works, it works great. Unfortunately, Payroll is time sensitive and when you need to use it, you need it to work properly.

Relatively user-friendly, customer service is very responsive, implementation was smooth. Any minor issues that come up are addressed immediately.

The product itself can be a little clunky. The mobile app is good, but has some issues- specifically: lag time where the employee thinks the time punch didn't go through so they double-punch. Some of this depends on the employee and wifi, but this happens even when wifi is strong. Hoping this is resolved in later versions. Also, the different components (ATS, Benefits portal, Payroll, etc.) while the systems talk together, there is a certain amount of clunkiness between systems (i.e. different branding, etc.)

Easily integrated with our company's timekeeping system. I simply upload the time punches each pay period then make any necessary adjustments (vacation time, sick days, etc.), submit and Proliant takes it from there!

I want to explore some of the other features of the Payroll processing system, especially PTO tracking. I do this myself outside of Proliant now but feel it may be easier to track within Proliant's system.

The software is easy to use for those inputting time.

Report writing is not as efficient as other payroll system. It often takes several calls or emails to get items taken care of for reporting needs.

It is easy to use and helps keep track of all of your administration needs. Especially the Benefits side.

The reports are not the easiest to use.

Proliant software is user friendly. Payroll is always direct deposited in a timely manner. Most of all I appreciate having a wonderful and attentive personal contact, [SENSITIVE CONTENT]. She is the best! [SENSITIVE CONTENT] handles all of my questions, reminds me to enter payroll if I get busy and forget it's the day to enter the information. Having a "person" helping me with the payroll aspect of my job is the best feature of Proliant, hands down!!

The Report feature. The Report Portal which keeps the payroll reports and archives is wonderful. Building reports is a bit challenging. I would like to have more pre-set reports. I may just need a tutorial on report building.

Being able to use all of the elements of the payroll system, having a mobile app to share with employees that may not have a computer to use at home, integration with an onboarding company to capture applications and send communications to applicants without calling them each time, BSwift for capturing insurance information and enrollment

Again, I find the report system very frustrating & do not feel it is user friendly at all. I am not sure the solution as I am not an IT person, but there has to be an easier way to build reports.