authorize.net Reviews
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192 Reviews
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
It's good and it works
Reviewed on 4/03/2024
Pros
It's easy to use and to integrate with ecommerce solutions
Cons
Not that cheap for micro businesses that deal with micro values
- Industry: Computer Software
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Standard Payment Gateway
Reviewed on 10/06/2020
Authorize is fine as a gateway but not one I would recommend above Stripe for accepting payments. I...
Authorize is fine as a gateway but not one I would recommend above Stripe for accepting payments. I would recommend it over Paypal, but I still tend to suggest most people consider Stripe.
Pros
Authorize.net is a simple gateway allowing you to process credit card payments and ACH transactions. It's integrated with lots of applications out there, which provides a great amount of flexibility.
Cons
The UI is very dated and overall system is a bit antiquated. I'd much rather use Stripe as a gateway. They also charge a gateway access fee, which Stripe doesn't charge.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Holds Funds like PayPal Does - Avoid.
Reviewed on 3/12/2019
I'm not saying that Authorize.net does not work for everybody. But the digital marketer is in...
I'm not saying that Authorize.net does not work for everybody. But the digital marketer is in particular I would steer clear because it has the same issues that PayPal exhibits were sometimes a hold your funds for no reason and you have to fight to get them. Youre flagged as high risk
I was a customer with Authorize.net for about three months and I was approved for ACH bank transfers by their credit team. I put two of them through and all of a sudden my bank transfer account was shut down and they didn't tell me why other than my account was deemed high-risk by their bank and no matter what I did it would never be reopened ever. To my knowledge the only thing that makes it high-risk is that I charged about $5k in two days - Which I told the underwriter team was my norm before I signed up. They knew how much money I would be processing each month. They also told me that my business model wasn't elibigile for bank transfers.
My clients couldn't even ask for a refund. All they could do was dispute the charges that were on hold and if they did that it would hurt my account and my credit. To this day they still have about $4400 of my money that I will not get until the end of January if my account is in good standing. Well I shut down the account and moved over to QuickBooks so hopefully I get paid.
Again I'm doing recurring bank transfers with my client so this might not be the case for everybody and this might be great for credit card transactions.
Pros
It was very easy to set up recurring payments and sync with my webmaster.
Cons
- The UI is extremely outdated and looks like it's from the early 2000s.
- Your invoices are not customizable and they look tacky
- Navigating around the menu is not user-friendly as finding where you're trying to go and can be difficult
- Customer support is not the greatest and sometimes I can't help you with your problems or get back to you in a timely matter
Alternatives Considered
QuickBooks OnlineReasons for Switching to authorize.net
I moved to QuickBooks.- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
authorize.net Is a Powerful, Essential and Reliable Tool
Reviewed on 29/04/2024
Pros
I like the effcetive features of authorize.net.
authorize.net has been meeting our needs due to its reliability.
Cons
authorize.net has powerful features.
It has been so amazing to use authorize.net.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
authorize.net: A Reliable Visa Solution
Reviewed on 21/04/2024
Pros
This visa solution has been reliable and easy to use.
authorize.net has great capabilities.
Cons
I like all the features of authorize.net.
No dislikes for authorize.net.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
less expensive versions
Reviewed on 7/12/2023
it is okay, but possibly will be looking for less expensive options that might be mobile
it is okay, but possibly will be looking for less expensive options that might be mobile
Pros
very nice staff, always helpful when I need it.
Cons
small businesses need less expensive options, I do not have a credit card option to scan out in the common room, just my computer. The hand held unit that I was given years ago, never worked and [sensitive content hidden] never tried another option.
- Industry: Staffing & Recruiting
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Authorize.net is controling of financial transactions
Reviewed on 15/08/2023
as an accountant Iam a user of Authorized.net for the controlling and identify the error while...
as an accountant Iam a user of Authorized.net for the controlling and identify the error while doing the payments
Pros
In Authorize.net I like mostly it is useful for merchants and vendors for controlling the payments of their customers. It is very secured software and we can control fraudulent transactions.
Cons
Authorized.net need to implementation on cutomer id with recrring card details removing if it is impelmented it will helpfull to many vendors like us so we can easily identify the error while doing the transactions
- Industry: Textiles
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
authorize.net Is a Recommedable Solution
Reviewed on 13/05/2024
Pros
The functionality of authorize.net is efficient.
Its reliability makes it a wonderful tool for payment processing.
Cons
I like all the features of authorize.net.
authorize.net has zero issues.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great compliance tool for pro users...
Reviewed on 7/02/2024
Pros
Ease of setup and integration with existing web platforms.
Cons
Customer support was a tad lacking. Took far too long to get answers to generic questions.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
best way to manage eCommerce business on authorize.net
Reviewed on 18/08/2023
Nothing more one can ask for do ecommerce business on authorize.net platform.
Nothing more one can ask for do ecommerce business on authorize.net platform.
Pros
reporting is the best features to check daily details of volume.
Cons
Nothing so far as most of the features used is getting the best result of data to work on for business strategies.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A Bit Dated, But Functional
Reviewed on 19/08/2021
Overall, positive experience. Had one day where the servers went down and were unable to take...
Overall, positive experience. Had one day where the servers went down and were unable to take payment for a couple hours. Other than that, zero outages or complaints.
Pros
We've had very little problems with fraudulent payment attempts. Security settings are quite customizable and ease of setup is good.
Cons
The interface is a little outdated. Other processors like Square and Stripe feel more sleek and modern, more navigable.
Alternatives Considered
StripeReasons for Switching to authorize.net
Ease of setup with our software and employees familiarity of Authorize.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great customer service
Reviewed on 24/02/2024
Pros
Great customer service, helpful on the phone!
Cons
None so far, been a new user recently. No complaints yet
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Authorize.net valuable service
Reviewed on 17/07/2023
Pros
The product is easy to use and provides a critical function (online ordering)
Cons
Seems like there are some unnecessary hoops to jump through for different levels of sales.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Quick Onboarding for new merchants
Reviewed on 12/06/2023
Pros
Virtually every major e-commerce platform integrates with Authorize.net. It's fees are comparable to most other major processors. Very simple to setup and on board. No complaints from customers.
Cons
I personally haven't run into any problems setting it up. Rates are comparable to competitors. Might be nice to see better deals there.
Alternatives Considered
Square Payments- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Digital Payment Option
Reviewed on 30/03/2024
Pros
I have used this app for a very limited time but I liked its versatility in terms of payment solutions.
Cons
It was very expensive even for very limited transactions that we use this application.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
auhtorize.net as part of payment processing for our business has been a great resource
Reviewed on 11/01/2023
its been a great experience we are even to have a acess to know the amount coming in and easy way...
its been a great experience we are even to have a acess to know the amount coming in and easy way to placed refunds
Pros
always efficient and eassy to use, customer even receives his auth transaction email on time no worries about it
Cons
the times i have contacted customer support has been a struggle
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Very Useful CC Gateway
Reviewed on 24/04/2019
Authorize.net is really a payment gateway for your site or business. We have utilized the mobile...
Authorize.net is really a payment gateway for your site or business. We have utilized the mobile application for 1 off transactions and have been pleased with how it works. It is not made to be your whole inventory tracker in the least bit, but it does its job for the occasional transaction. We have been using the gateway on our sites for years. We have used Magento, and WooCommerce and now Shopify for our site. We did have some issues with WooCommerce and finding plugins for the payment gateway that worked for all we needed it to. That being said, for the majority of the time it has worked.
Thank you
Pros
It really has never failed us when utilizing the application to run transactions on the go. It has worked for us for years.
Cons
Integrations with WooCommerce has proven difficult at times. We have utilized the official plugin for some time, but that has recently started to have problems for us. We ended up switching to a new backend for our site. We'll probably still be utilizing Authorize.net though.
- Industry: Military
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
AUTHORIZE FOR NON PROFIT DONATION MANAGEMENT/PROCESSING
Reviewed on 2/11/2018
Customer service and adaptability of the system with our CRM has been very positive for us. When...
Customer service and adaptability of the system with our CRM has been very positive for us. When we adopted our new CRM system along with the the hosted website managed by the same CRM system, we were not sure how everything would integrate, but our donation links and sponsorship links that take contributors directly to Authorize for processing have never let us down.
Pros
Authorize integrated flawlessly with our CRM system. It was one of several options for donor management and processing that was compatable with our CRM. We researched each available system and Authorize was both suggested by a fellow non profit as well as seemed to meet our requirements.
Cons
Transaction charges seem to be the biggest issue that we have. There are industry averages for processing various cards, and Authorize is on par with other systems. It is unfortunate that Authorize does not offer a non-profit processing rate or possibly a flat rate that is well below what would be offered to a for profit organization.
- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Authorize.net (former user)
Reviewed on 15/09/2022
My overall experience was good. We got a lot of help setting it up from start to finish and...
My overall experience was good. We got a lot of help setting it up from start to finish and in-between.
Pros
I liked that I had a lot of options when it came to reporting.
Cons
The cost was getting to be a little prohibitive.
- Industry: Information Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
My go to payment processor
Reviewed on 4/12/2019
Overall, highly recommended. We've never had any serious issues with Authorize.Net's service.
Overall, highly recommended. We've never had any serious issues with Authorize.Net's service.
Pros
We have been using Authorize.Net for years on our customer eCommerce sites. Setup is easy and payments are secure.
Cons
If a problem arises, our customers normally contact Authorize directly by phone. They won't usually respond to me directly since I am not the account holder. As the IT contact for our customers, it would be nice to more easily be able to contact Authorize without having to go through the customer for technical issues.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Authorize.net - Easy to Use
Reviewed on 19/09/2018
Pros
Authorize.net is extremely easy to use. I'll be honest - I probably don't use it to the full extent of the software. I generally do 3 things. 1. charge a credit card. 2. Look at our daily reports and 3. Use the transaction search. From time to time, I may look at unsettled transactions and change a setting but that is about it. You don't need to be tech savvy to understand the platform. It is easy, convenient and worry-free.
Cons
Honestly, nothing. I've been using it for over 11 years with ease.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Authorize for Small Businesses
Reviewed on 23/07/2019
Pros
We have been using Authorize.net for over 10 years with no complaints. We use it strictly for online credit card processing both manually and on our website. The website is super easy to use and navigate. We recently added the fraud detection suite to our account that Authorize has available. We are very happy with the results and the filters you are able to place to control fraudulent activity.
Cons
Nothing. We have been very pleased with this software.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EASIEST AND SIMPLE
Reviewed on 29/07/2021
Overall very pleasant. Easy for clients to use and for us as the team to use.
Overall very pleasant. Easy for clients to use and for us as the team to use.
Pros
Easy for clients to use and for us as the team to use.
Cons
Have to have a second place to login vs it being integrated into our system. Just preference though.
- Industry: Broadcast Media
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Simple payment gateway
Reviewed on 21/07/2020
We use authorize.net for subscriptions, not our regular eccommerce transaction. It's worth the cost...
We use authorize.net for subscriptions, not our regular eccommerce transaction. It's worth the cost if you have enough transaction volume.
Pros
Deposits are quick enough and usually only take a couple of days. Works well if you need to accept electronic checks.
Cons
Customer service is basically nonexistent. You're better off searching online forums for troubleshooting issues. Account specific resolutions take a ton of time.
Alternatives Considered
StripeReasons for Switching to authorize.net
Stripe is expensive.- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Having Authorize.net in our business is a like having your own bank !
Reviewed on 2/03/2018
Authorize.net is reallyeasy to useand makes payment processing a breeze!
Authorize.net is reallyeasy to useand makes payment processing a breeze!
Pros
You can accept any card payments which gives ease of payment and receipt, processing sales is never easier!
Cons
As a business you wanna cut down costs and though their rates are fair, youre expecting more options to cut down costs.