--- description: Learn how UseResponse can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: UseResponse Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [UseResponse](/software/101983/useresponse) # UseResponse Canonical: https://www.getapp.co.nz/software/101983/useresponse Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/101983/useresponse?page=2) > Organize online documentation, customer self-service and provide customer support with UseResponse's customer feedback software and help desk system. > > Verdict: Rated **4.6/5** by 36 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of UseResponse Provide multi-channel support with UseResponse through a self-service community, live chat, widgets, email requests \& social networks. Create custom automatic actions on objects \& generate notifications on specific use cases with UseResponse's Scenario Automation. Create your own customized interface. The UseResponse help center is implemented into the design of your website. Embed widgets onto your website or as a popup to gather feedback and requests from your community. Emails received are automatically converted into tickets according to custom rules. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 36 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: UseResponse - **Location**: Long Beach, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$199.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Enterprise Plan Cloud: from $149 per 2 agents / month Self-Hosted Enterprise: $4800 for the 1st year - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, Dutch, English, French, German, Japanese, Portuguese, Russian, Spanish, Thai, Traditional Chinese - **Available Countries**: Austria, Canada, Denmark, France, Germany, Japan, Netherlands, Spain, Switzerland, United States ## Features - @mentions - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Activity/News Feed - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Workflow - Archiving & Retention - Automated Routing - Autoresponders - Brainstorming - CRM - Calendar Management - Call Centre Management - Canned Responses - Case Management - Catalog Management ## Integrations (12 total) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) - [Complaint Management Software](https://www.getapp.co.nz/directory/841/complaint-management/software) - [Idea Management Software](https://www.getapp.co.nz/directory/588/idea-management/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Salesforce Service Cloud](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Very powerful service, a lot of useful options, very simple interface." — 5.0/5 > **Kris** | *9 February 2016* > > For a long time our company needed the service, which will facilitate customer service and make it better, frankly speaking- the price of Self-Hosted and its addons attracted us at ones. We\`ve registered the trial version, but almost immediately we faced the problem - "How to get started?" "What to do first?"Then we\`ve received an e-mail (delivery) where I was politely offered assistance in service development, courteous manager Alex held a master class on Skype, explaining how to set up and implement a service program .After using trial version for 2 months our team agreed to use UseResponse continuously and fell in love with this development ----- ### "An exceptional feedback / ticketing solution" — 5.0/5 > **Kapil** | *17 August 2015* > > (1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5) Easy to build a community, get ideas from this community, along with problems faced \& accolades. (6) Integrate your Knowledge base \& FAQ with the Ticketing solution In 2 words -"Simply Exceptional' Check it out on www.truedata.in/feedback ----- ### "Useresponse as a tool for our company's Wishlist" — 4.0/5 > **Brian** | *28 November 2018* | Shipbuilding | Recommendation rating: 8.0/10 > > **Pros**: The people and support behind the company\! It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results. > > **Cons**: Some functionality we wanted that wasn't available, has been delayed. ----- ### "UseResponse Community a great option" — 5.0/5 > **Matt** | *3 March 2016* > > UseResponse is great to work with. Support is provided quickly and succinctly. The product is so flexible that nearly anything you want to do can be done. Either in house with the proper resources or for a very reasonable price by UseResponse themselves. Timely and important improvements on a nearly monthly basis with more and more improvements always being added and considered. ----- ### "UseResponse - A masterpiece" — 5.0/5 > **Remco** | *1 February 2017* > > We have been using UseResponse for about 6 months now, to act as a support portal for our own monitoring software. We have only been getting positive feedback from our customers about the documentation and live chat features. Their support is also a big plus, they usually reply within 5 minutes and are always there to help\! 10/10 Software, I highly recommend it\! ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/101983/useresponse?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/101983/useresponse) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data