Hike Reviews

It connects our website to our POS system, so that our inventory stays up-to-date.

I didn't like an issue I had when configuring the system, because it was a technical headache to solve and the customer-service staff sometimes didn't understand what to do.

Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.

no Cons, whatever didn't work for me was fixed

I recently set hike up for my POS and to integrate with my woocommerce store and it is a great option for people looking to find a reliable and well-priced POS system

I haven't found any negative features of the product

The retail POS system can be intergrated with hardware like scanner, printer and payment processor. This POS software works both on online and offline. Integration to ecommerce made management of online orders easy. Free training is done by Hike Point of Sale through online webinar which educate the user about how to use the software and to utilize its features and functions. The user can book a free consult at an initial who is specialized in retail.

The pricing of the software need to come up with more flexible plans.

The product is actually easy to use when it works. it just never works.

Reporting is lacking, syncing sales, customer details, etc is horrible, search functionality is cumbersome. Products, sales and customers are duplicated, and sometimes lost entirely. Program reverts to previous states, the app requires almost daily deletion and reinstallation, staff user functions change on their own. Even if you send a video of the error occurring in real time, hikes response to most issues is "its working fine here".

able to separate history on product by store, purchasing or sales.
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you could duplicate products or customers very easily if misspelled

The most liked feature by me is its simple interface, discount and eCommerce management.

Sometimes there is lag and few updates seem to be not really well organized but hope it will improve with time.

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Hike performs well even without internet and can be used iPad for easy billing around the retail store instead of customer being queued to a place.

It is little to make localization, it took little hassle to make the integration possible, apart from this cost is little high comparing to the other products in the market.

Without it i was Zero, With it I'm a. Hero!
It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Nothing is there to like the least because every service is best.

During initial stage, in Hike we can use group calls for our friends and etc. It was the good options which has provided in Hike even in the initial stage also.

Actually I like least because of nudge option given in that. When we double tab on screen , then nudge will send to that group.

I liked all the promises that it supposedly was going to fix versus me using Shopify with additional apps

I do not even know where to begin.
- Created multiple items
- Added and subtracted randomly from both Hike and Shopify
- Discount Groups cannot be trusted. Even after spending 3 hours on chat with their lead tech.
- Created refunds in Hike and Shopify which I cannot undo so all those sales must be re-keyed
- reporting even the custom version gives you so little options you have to spend hours figuring out what it means

Wish I would not have tried this software EVER

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

The stickersss . I love texting on it with my boyfriend 🙈

I love everything about hike . The experience has been great

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

User friendly, easy to chat, easy to navigate the status and search for a friend.

Communication is a biggest issue, I would say.

Incredible support. I work some very strange hours 24/7. It does not matter what time of night, on Saturday and Sundays included, and I get excellent support within a few minutes of posting my question. Every single time. It is very impressive.

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