--- description: Learn how Teamwork Desk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Teamwork Desk Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Teamwork Desk](/software/101777/teamwork-desk) # Teamwork Desk Canonical: https://www.getapp.co.nz/software/101777/teamwork-desk Page: 1 / 7\ Next: [Next page](https://www.getapp.co.nz/software/101777/teamwork-desk?page=2) > Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions. > > Verdict: Rated **4.4/5** by 143 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Teamwork Desk Communicate with clarity We take care of the logistics and give your team everything they need to answer customer queries with confidence. Teamwork Desk gives your team time to focus on what really matters: the people. Delight your customers Customers are at the heart of everything that you do. Their experience is your priority. No matter the interaction, you want them to be happier than when they started. Teamwork Desk allows for efficiency without the loss of that personal touch - keeping your customers happier for longer\! Guide your customers to success Guide your customers to the information that they need, even when your support team isn't on duty. Empower your users by giving them 24/7 self-service support through help docs which will allow them to find answers to their questions without needing to contact your team. Measure your metrics Keep an eye on your KPIs so you always know where you're delighting your customers, and where their may be room for improvement. With real time information on your customers experience, your team can measure their performance and keep customer happiness at the core of everything you do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 143 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Teamwork.com - **Location**: Blackpool, Ireland - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$10.50 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starter: $8.50 / user / month, billed annually. $10.50, billed monthly. Pro: $15 per / user / month, billed annually. $18.75, billed monthly. Premium: $29.50 / user / month, billed annually. $36.75, billed monthly. Enterprise: Contact Us. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Ireland, Japan, Mexico, Netherlands, New Zealand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Customisable Branding - Email Templates - Knowledge Base Management - Mobile App - Performance Metrics - Prioritisation - Real-Time Chat - Reporting/Analytics - Self Service Portal - Ticket Management - Workflow Management ## Integrations (2 total) - Teamwork.com - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews) 4. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Exploring Teamwork Desk Functionalities" — 5.0/5 > **Diego** | *3 December 2023* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Well allows you to collaborate effectively with the workgroup, it also performs automatic activities such as ticket generation and automatic responses. > > **Cons**: Its complexity is an advantage as well as a disadvantage. This is because performing certain simple tasks can become more complex than usual. > > The price is low and customer support is robust. ----- ### "Functionality comparable to Zendesk at a fraction of the cost" — 4.0/5 > **Verified Reviewer** | *13 October 2020* | Marketing & Advertising | Recommendation rating: 7.0/10 > > **Pros**: Tasks can bump associated tickets to "Active" and email notify agents to follow up quickly with a ticket once the task has been completed - by anyone in Projects. I like that users don't have to be in Desk in order to complete tasks that are attached to Desk tickets. > > **Cons**: The software is glitchy - especially for about 6 months following the release of Desk 2.0. Some days about once every couple months it will just not work very well. Numbers of tickets don't always update in the left sidebar. Not many features within the text editor of the email composer. Bare bones. ----- ### "Nice integration but needs improvements to be the main go-tofor customer communication" — 2.0/5 > **Katie** | *16 April 2017* | Marketing & Advertising | Recommendation rating: 4.0/10 > > **Pros**: Integrates with TeamWork Projects well > > **Cons**: Bulky and not easy to navigate from one inquiry to the next. > > Nice to have this and TeamWork projects together since it keeps a lot of similar communication and questions in the same place (it's easy to switch between the two with a drop down selection) but has a bulky interface and isn't set up to reply to many emails/calls quickly. There is an option to set up auto responses or "quick sends" but for other responses to customers, it's hard to navigate from one inquiry to the next and keep your inbox straight and organized. This does sync with TeamWork Projects so questions and requests can be linked tospecific tasks on a project, which is a nice feature. ----- ### "Teamwork Desk For Greater Customer Satisfaction" — 4.0/5 > **Tracey Ann** | *10 July 2022* | Retail | Recommendation rating: 10.0/10 > > **Pros**: An excellent customer service tool, which helps to keep track of all customer queries in one place, making it harder to miss a request or query as it automatically creates a ticket from each client. Tickets can then be handled as a team, limiting the possibility of any customer issue being overlooked. > > **Cons**: Does not integrate with much other software that we use to enhance the customer experience. ----- ### "Easily setup your help desk" — 5.0/5 > **Cristian** | *5 December 2019* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: Easy to setup, easy to track tickets, communicate with other support members and the client. Faster response times means happier clients. > > **Cons**: The onboarding process could be a little better. When we first started, we didn't know how to setup the platform to allow certain filters or views by default. The customer support was pretty quick with this tho. > > We use this on a daily basis to communicate with our clients and solve issues. You just pass them an email, and you can manage all the conversations in the platform and assign agents depending on the client. So far, we have no complaints with this software. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.co.nz/software/101777/teamwork-desk?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/101777/teamwork-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data