Forte Reviews

Pros

The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.

Cons

Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.

Pros

it's cheaper than most other ones, Offering next-day funding is a critical feature that not many of these companies have

Cons

UI needs work, code is a bit clunky, I'm just a small biz owner not a banker.

Pros

Easy to enter information and set up billing, both one time and recurring.

Cons

Inability to customize some fields and viewing/changing of scheduled transactions.

Pros

Easy to use. Can schedule rental payments for the entire year.

Cons

Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.

Pros

Ease of use, low fees, great customer service, ease of use for our customers.

Cons

Length of time it takes to be notified regarding a declined transaction. I am aware that there are multiple channels that the payment needs to be processed through.

Pros

The APIs are easy to use and work well. Very well defined functions allow us to perform .

Cons

The first iteration was new, and functions were missing. All functions are working well now.

Pros

The forte support team is outstanding. Never have trouble contacting them, and they've always been a pleasure to work with

Cons

Android app needs major work. All other facets of their solution are outstanding.

Pros

It is friendly with the user, nice design and it is self-explanatory

Cons

When we try to export transactions they doesn't include the transaction ID which is very important for us to reconcile with our system, you should include a more robust reporting tool inside DEX.

Pros

Great pricing. Helpful customer services.

Cons

Customer service only open 7 AM to 7 PM EST

Pros

I could talk with a real person and they accommodated me and our needs expeditiously.

Cons

We're just starting with it but looks really good.

Pros

The transition support team was helpful in getting this set up and moving us from the platform we had been previously using. This platform also opened up additional payment methods for our customers to use. The fees we had been being charged then passing through to customers became a non-issue since Forte charges those fees directly to the customer making the payment.

Cons

There are no current suggestions for improvement.

Pros

This software is a great tool for the money. It is great for charging our customers on an ongoing monthly and annual basis for memberships.

Cons

I took off one star because the ease of use could be improved. I’m not a daily user, so it takes me a bit to navigate around when I do have to.

Pros

EASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE

Cons

i WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE

Pros

Other vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use.

Cons

I cannot think of anything negative about the software.

Pros

It's simplicity. That is it gives me the basics. Ease of use

Cons

Generally a little difficult to talk to customer service.

Pros

My customers love it. They can pay any time day or night and don't need to venture to the rent drop box.

Cons

It sometimes takes a too long for funds to reach my bank.

Pros

Forte is a bulk ACH provider with reporting that meets our operational needs.

Cons

The UI is a bit antiquated but once I figured out where to find the data I need it's just fine.

Pros

The payments was process correctly

Cons

Nothing I like the least.

Pros

i learned it years go, and never had to relearn due to change and updates with the soft ware

Cons

trouble shooting on your own is difficult for me, online info is difficult to follow

Pros

Easy to use once implemented. Customers appreciate the convenience.

Cons

Getting set-up is like walking blindfolded through a maze, but the consequences of mistakes have the potential to be costly.

Pros

All recurring payments are handled on one day . It has freed up time for my office staff to attend to other needs.

Cons

The fees charged by Forte are a little high.

Pros

The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates.

Cons

Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us.

Pros

I LOVE the customer service and ease of the online terminal at Forte! Its easy to use (especially the newly released DEX platform). If I ever need assistance, I get it lighting fast. They are willing to hear suggestions and quick to find resolution with my issues (which are rare).

Cons

DEX is great but still needs to be developed. I am looking forward to custom reporting features.

Pros

We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service

Cons

The admin interface is a bit clunky, but we're figuring it out

Pros

The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.

Cons

Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.