Excellent Pricing-A Little Lacking on Features
Pros
The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates.
Cons
Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us.
Response from Forte Payment Systems
Hi Ken. Thanks so much for providing feedback based on your experience using Forte. We appreciate your time and value you as a customer. Our support teams are available to help you with whatever you need.
Integration with Invoicing Systems with some what rates competitive with Square, Stripe and Paypal
We had a generally positive experience with Forte. Our main use of Forte was ACH processing, but the turn around time on ACH transactions was upwards of 10 days before funds were deposited in our account. Our new processor linked with our bank has a much faster turnaround time, usually 3 days.
Pros
Setting up the account was a pretty smooth process. We were assigned a merchant ID and given access to a virtual client to manually charge credit cards. They offer ACH processing with our invoicing software. When we decided to move to a different ACH process we left Forte. I was expecting a hassle cancelling our account, but it was straightforward and easy.
Cons
The virtual credit card processing client is very dated as is the navigation for reporting. Unlike Square, Forte charges a different percentage for American Express credit cards (and many of our clients use their business AmEx which created a functionally higher credit card processing rate.
We only use it because we have to
Pros
The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.
Cons
Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.
It just WORKS!
We use Forte with NeonCRM. The two work together wonderfully.
Pros
Reliability. It just works. Up time is very close to 100%.
Cons
It's not pretty and takes a little bit to learn your way around, but it always works. Pretty isn't always better. I've seen many software companies release new prettier versions and lose the comfortable flexibility.
Great and Easy Product for Small Business Owners
This service is HANDS DOWN the most affordable, and best value for the money when it comes to allowing a business to collect AUTOMATIC PAYMENTS. It has reduced the HOURS that I used to spend weekly collecting and writing invoices. Now everything is handled automatically - a dream for me and my team.
Pros
The product is STRAIGHT FORWARD and very affordable for allowing me to collect ACH and Credit Card payments for my business.
Cons
The functionality is low - I'd like to be able to run more reports. The interface is rudimentary - I'd like to see a more sleek dashboard.
Response from Forte Payment Systems
Thanks so much for the feedback, Kate. We're glad you find working with Forte to be such a great experience and is such good value for your business.
Our support team is available at your convenience if you need any assistance with anything.
Fort Payment Systems
Once set up this works flawlessly in the background. I had very very good help from their IT to get it linked to my webpage. I have no true complaints, just ideas that things could be easier for the average person.
Pros
Once it's up and running there is little to no maintenance needed. The price for the service is great compared to some competition. The customer facing portal is easy to use.
Cons
The administration interface is not the best. There should be easier non-tech savy interactions. For example creating a confirmation letter for a transaction shouldn't require the effort of finding and clicking the right code on the side to input a customer name. Maybe adding templates would work just fine and leave the specialized make your own to those who are inclined. While I'm sure you can do just about anything I could need, I stick with the basics because I'm not as tech savy and don't intend to hire a programmer so I can accept payments.
Response from Forte Payment Systems
Hello Matthew. We appreciate your honest feedback. This helps us to improve in areas that would make the most impact for you. Please don't hesitate to contact our support team for anything. We're here to help.
Review of Forte
Good
Pros
We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service
Cons
The admin interface is a bit clunky, but we're figuring it out
Response from Forte Payment Systems
Hi Kevin.
Thanks for taking the time to provide your feedback. We do appreciate it!
Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time.
Very Robust User Friendly Payment System
Overall we are very satisfied with our Payment System provided by Forte.
Pros
Forte Payment Systems has a user friendly interface great for both large or small corporations. The cost of this payment system is highly competitive, and the system allows for easy payment processing. The variety of payment options, types, and payment schedules allows for a wide range of versatility and flexibility for our clients.
Cons
It takes roughly 6-7 days for the funds to hit the account. There are other same day and next day payment systems out there, so it would be wonderful if Forte could cut this down to 2-3 days.
If there is an NSF, we do not receive a notification for several days. Many times the clients have already alerted us before we receive the notification.
Response from Forte Payment Systems
Hi Tina. Thank you for taking the time to leave a review and provide your feedback. We're glad you find Forte user-friendly and versatile for your business and client needs.
Our support team is available to discuss the notification options for you at your convenience. Please do not hesitate to reach out.
Excellent and Reliable Service
We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing.
Pros
The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.
Cons
Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.
Response from Forte Payment Systems
Hi Sean.
Thanks for taking the time to provide your feedback. We're glad that you've had such a positive experience with the account verification tool.
Our support team is available to assist you and answer any questions you may have, at any time.
Real Estate investor
It makes it super easy to collect my rent. Just have to get the signature.
Pros
Easy to use. Can schedule rental payments for the entire year.
Cons
Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.
Response from Forte Payment Systems
Hello Dane.
We're glad you have found Forte easy to use and the scheduling function valuable. Our integration team would be able to speak with you about connecting with other systems/applications. They are available at your convenience.
Good Product
Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently.
Pros
Easy to enter information and set up billing, both one time and recurring.
Cons
Inability to customize some fields and viewing/changing of scheduled transactions.
Response from Forte Payment Systems
Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall.
Great third party processing payment software
Easy to use product for our customers, with a low processing fee charged to them. Reliability of payments. Reliability of software. Have not experienced any online hacking issues with your software.
Pros
Ease of use, low fees, great customer service, ease of use for our customers.
Cons
Length of time it takes to be notified regarding a declined transaction. I am aware that there are multiple channels that the payment needs to be processed through.
Response from Forte Payment Systems
Hi Lynn.
Thanks for taking the time to provide feedback on your experience with us as your payment processor. We're glad that you've enjoyed using us and look forward to continuing to serve your needs.
Money saver
Overall I am very happy mostly because I’m saving money in processing fees being a small business bills can add up quickly so it is nice to save where you can.
Pros
I like that for the most part it is easy to figure out and navigate though the sections. I had to call to figure out how to set up automatic payments but if I was more of a tech person I could have figured it out quicker.
Cons
I feel like there are to many steps to run a person. Searching for someone is better know that I figured out a faster way to find them but it would be nice to have the setting default to how I run them on the web option so it was 1 less step to go through. It can take up a lot of time when your running multiple people to have to go through the options on every person.
Response from Forte Payment Systems
Hi Stephen.
Thanks for taking the time to provide your feedback. We do appreciate it!
Our support team is available to assist you and answer any questions you may have, at any time.
Good value, but check integration with your billing system first!
Getting customer service to understand our problems and respond with solutions has been a challenge. We are still manually managing some parts of the payment posting and update process.
Pros
Pricing for local government was a key driver for us, since we absorb all of the processing fees.
Cons
We thought that the software would integrate with our billing and payment system seamlessly, and that our time of day cutoff would be accommodated. This is not true in all cases, particularly with echecks
Response from Forte Payment Systems
Hello Mary.
We are sorry to hear you have experienced integration challenges with your current billing and payment system. Our support team will do everything they can to assist in resolving that with you.
Elite Tutoring Place
I have been using the Forte for 10 years. I have used and try other banks. I found Forte gives me more options. The options will make the charges to be mistake free. Mistake free business will have happy customers. Happy customers will help my business to grow...
Pros
Giving the user so many options. The options reduces mistake. That's why I recomend Forte to all my franchisee.
Cons
Probably could be faster. They could have more people to work at customer service.
Forte is a great software to use.
Pros
Very easy to use software. Have never had any problems. Customer service has always been very helpful with any of my questions, they are also very friendly and professional.
Cons
Off the top of my head, I cannot think of any cons.
Response from Forte Payment Systems
Hello Naomi.
Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience.
Forte review
We give another payment option to our customers (ach debit) which increases our market share
Pros
It is friendly with the user, nice design and it is self-explanatory
Cons
When we try to export transactions they doesn't include the transaction ID which is very important for us to reconcile with our system, you should include a more robust reporting tool inside DEX.
Response from Forte Payment Systems
Hi Jesus. Thank you for taking the time to provide your feedback. Your input about your experience using Dex is incredibly helpful. Our support team is available to work with you regarding Dex at your earliest convenience.
Great Value
Continues to be a great experience with Forte.
Pros
Great pricing. Helpful customer services.
Cons
Customer service only open 7 AM to 7 PM EST
Response from Forte Payment Systems
Hi Locksley.
Thanks for taking the time to provide your feedback. We are happy to hear you have had such a great experience with us as your payments partner.
Our support team is available to assist you and answer any questions you may have, at any time.
Exactly what we hoped for
Fantastic .
Pros
Simplicity and effectiveness. Exactly what we were hoping for.
Cons
Sometimes I do wish that it did a little bit more.
Response from Forte Payment Systems
We're happy to hear you've had such a positive experience with Forte, Matt. Thank you so much for taking the time to leave your feedback. If you ever need anything, our support team is available at your convenience.
Forte Payment Systems Review
Great
Pros
Easy to use. And was priced very competitive
Cons
Cost was less when I started. Now it is higher and has pci compliance
Response from Forte Payment Systems
Hi Miles. Thank you for taking the time to provide your feedback based on your experience using Forte. We appreciate your business.
Great product
Pros
This software is a great tool for the money. It is great for charging our customers on an ongoing monthly and annual basis for memberships.
Cons
I took off one star because the ease of use could be improved. I’m not a daily user, so it takes me a bit to navigate around when I do have to.
Response from Forte Payment Systems
Hello Stacy.
Thank you for your feedback. It's great to learn you feel Forte is providing you such great value and is so helpful for you and your business.
For the navigation of the system itself, our support team is available to walk you through anything you have questions about.
Love it
The staff is attentive and professional.
Pros
Its so easy to use. It is easy to implement, its easy to bring up on the computer, its just fantastic. Ive been a user for 10 years. I tried another product last year and immediately cancelled. Hard to navigate, staff was not helpful. I love everything about my Forte Systems
Cons
I have nothing bad to say, everything easy
Response from Forte Payment Systems
Stephanie, thanks so much for your feedback and sharing your experience. We are thrilled that you have found Forte so helpful and useful for your needs.
Easy to Use
Very happy with the software, before I used my banks software was much more complicated to navigate and set up the feature
Pros
From the moment of installation I was able to easily set up the accounts and start applying the different
features.
Great customer service
Reports on transactions
Cons
I don't have any complains on this software
Response from Forte Payment Systems
Hello Gil,
Thanks so much for taking the time to provide your feedback. We're glad that you've had such a positive experience using Forte. If you ever need anything, our support team is available at your convenience.
ACH payments
Cuts my cost of processing payments
Pros
I can charge my customers checking accounts on the days they want
Cons
alot of buttons to click to process one ach
Response from Forte Payment Systems
Hi Rodney. Thanks so much for providing feedback based on your experience with us. We certainly value you as a client.
Credit card processing made easy
Pros
I am using the online processing for my seasonal business. Forte makes it easy, no need for readers, bills are straight forward and easy to account for.
Cons
Not a fan of the annual reporting requirement. Seems like I shouldn't need it due to not using in-house readers, but they have helped there too.
Response from Forte Payment Systems
Hi Mark.
We're glad you've found our online processing services so helpful to your business. Don't hesitate to reach out if you ever need anything. Our support team is available to assist with whatever you may need.
We started out with PayPal online payments but quickly wanted a more robust and professional way to accept payments at a lower cost. Forte was a great solution for us overall.