We only use it because we have to
Pros
The only pro about your product is that it allows for our developers to write their own code to reconcile the transactions processed in Forte with our Quickbooks software. We have had to spent an absurd amount of resources to get it to work, but at least you allow us the option and a sandbox as other companies require a 3rd party software or close this information off completely.
Cons
Pretty much everything else. The Dex platform is a slight improvement, however, everything needs to be initially set up in the Virtual Terminal prior to being available in Dex (example, email addresses). The Virtual Terminal is horribly designed (literally painful to look at) the amount of clicks it takes in order to complete a function is excessive, the character max for email addresses is unnecessary. If we could switch off of this platform we would, but unfortunately many of the other processors out there do not play well with Quickbooks Enterprise.
Forte- good for ACH
Pros
it's cheaper than most other ones, Offering next-day funding is a critical feature that not many of these companies have
Cons
UI needs work, code is a bit clunky, I'm just a small biz owner not a banker.
Response from Forte Payment Systems
Thanks for your review. We're always open for feedback, so feel free to reach out should you need assistance with anything.
Good Product
Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently.
Pros
Easy to enter information and set up billing, both one time and recurring.
Cons
Inability to customize some fields and viewing/changing of scheduled transactions.
Response from Forte Payment Systems
Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall.
Real Estate investor
It makes it super easy to collect my rent. Just have to get the signature.
Pros
Easy to use. Can schedule rental payments for the entire year.
Cons
Wish I could connect directly with quickbooks accounting software. Wish I could get the payment sooner without incurring any fees. Would be nice if there was a online form that I could send my clients basically asking them for there bank account information and asking them to sign to authorize the transactions. I would be able to choose the dates that the money would come out and the amount.
Response from Forte Payment Systems
Hello Dane.
We're glad you have found Forte easy to use and the scheduling function valuable. Our integration team would be able to speak with you about connecting with other systems/applications. They are available at your convenience.
Great third party processing payment software
Easy to use product for our customers, with a low processing fee charged to them. Reliability of payments. Reliability of software. Have not experienced any online hacking issues with your software.
Pros
Ease of use, low fees, great customer service, ease of use for our customers.
Cons
Length of time it takes to be notified regarding a declined transaction. I am aware that there are multiple channels that the payment needs to be processed through.
Response from Forte Payment Systems
Hi Lynn.
Thanks for taking the time to provide feedback on your experience with us as your payment processor. We're glad that you've enjoyed using us and look forward to continuing to serve your needs.
Reseller's Prespective
Pros
The APIs are easy to use and work well. Very well defined functions allow us to perform .
Cons
The first iteration was new, and functions were missing. All functions are working well now.
Response from Forte Payment Systems
Thanks for your review, Abir. At Forte, we build web services for developers, by developers. We thrive to eliminate complexity with integration by providing good dev documentation, sample code, work bench, and sandbox environment. And we're always one call away should you need any help.
Happy with forte as a payment processor
Pros
The forte support team is outstanding. Never have trouble contacting them, and they've always been a pleasure to work with
Cons
Android app needs major work. All other facets of their solution are outstanding.
Response from Forte Payment Systems
Thanks for your review, Dean. Forte is proud the work our support team is doing and we're glad you feel the same.
Our product team continuously build enhancements to our solutions and we'll definitely keep your feedback in mind.
Forte review
We give another payment option to our customers (ach debit) which increases our market share
Pros
It is friendly with the user, nice design and it is self-explanatory
Cons
When we try to export transactions they doesn't include the transaction ID which is very important for us to reconcile with our system, you should include a more robust reporting tool inside DEX.
Response from Forte Payment Systems
Hi Jesus. Thank you for taking the time to provide your feedback. Your input about your experience using Dex is incredibly helpful. Our support team is available to work with you regarding Dex at your earliest convenience.
Great Value
Continues to be a great experience with Forte.
Pros
Great pricing. Helpful customer services.
Cons
Customer service only open 7 AM to 7 PM EST
Response from Forte Payment Systems
Hi Locksley.
Thanks for taking the time to provide your feedback. We are happy to hear you have had such a great experience with us as your payments partner.
Our support team is available to assist you and answer any questions you may have, at any time.
Kudos Forte
So far so good. We like working with them.
Pros
I could talk with a real person and they accommodated me and our needs expeditiously.
Cons
We're just starting with it but looks really good.
Response from Forte Payment Systems
Thanks for your review, David. At Forte, we strive to provide great customer experience and we're glad your time with us has been wonderful thus far. If there's anything we can do for you, please don't hesitate to reach out.
Easy Transition
We are very pleased with the support and ease of use from start to finish for this.
Pros
The transition support team was helpful in getting this set up and moving us from the platform we had been previously using. This platform also opened up additional payment methods for our customers to use. The fees we had been being charged then passing through to customers became a non-issue since Forte charges those fees directly to the customer making the payment.
Cons
There are no current suggestions for improvement.
Response from Forte Payment Systems
Thanks for leaving Forte a review, Ed. We pride ourselves in our flexibility when it comes to billing, allowing government customers to choice between absorbing transaction fees or pass those fees onto the payers. We also appreciate your recognition of the smooth onboarding experience of the IVR solution.
Great product
Pros
This software is a great tool for the money. It is great for charging our customers on an ongoing monthly and annual basis for memberships.
Cons
I took off one star because the ease of use could be improved. I’m not a daily user, so it takes me a bit to navigate around when I do have to.
Response from Forte Payment Systems
Hello Stacy.
Thank you for your feedback. It's great to learn you feel Forte is providing you such great value and is so helpful for you and your business.
For the navigation of the system itself, our support team is available to walk you through anything you have questions about.
OVER ALL GOOD PRODUCT AND VALUE
SYSTEM RUNS PRETTY MUCH TROUBLE FREE
Pros
EASE OF USE AND VALUE BETTER THAN AVERAGE CUSTOMER SERVICE
Cons
i WISH IT WAS INPLEMENTED INTO SNAPON'S "CHROME" SOFTWARE
Great value and easy to use
We wanted to offer an ACH option for payments. We selected Forte and passed along the savings to students as a no fee option compared to paying tuition with a credit card and being charged a convenience fee.
Pros
Other vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use.
Cons
I cannot think of anything negative about the software.
Response from Forte Payment Systems
Hello!
We're very happy that you have found great value in our ACH solution. Thanks for taking the time to provide your feedback. We do appreciate it! If you ever have any questions or need anything our support team is available to you.
Basic but does what I need it to do
Pros
It's simplicity. That is it gives me the basics. Ease of use
Cons
Generally a little difficult to talk to customer service.
Response from Forte Payment Systems
Hello Adam.
Thanks for taking the time to provide your feedback. It is appreciated and highly valued.
We apologize that you find it difficult to speak with customer service at times. That is something we will certainly make every effort to rectify for you.
Speed and convience
Many of my tenants wanted a alternative to writing and delivering a check; this program solved that.
Pros
My customers love it. They can pay any time day or night and don't need to venture to the rent drop box.
Cons
It sometimes takes a too long for funds to reach my bank.
Response from Forte Payment Systems
Hello Patrick.
We're glad that you have found Forte incredibly useful and beneficial for you and your tenants. Please don't hesitate to reach out to our dedicated support team if you ever need anything.
Good bulk ACH provider.
Pros
Forte is a bulk ACH provider with reporting that meets our operational needs.
Cons
The UI is a bit antiquated but once I figured out where to find the data I need it's just fine.
Nothing special
Payments process is fine. The policies in regarding to holding on your account could stand to be improve for small business owners just starting out. This company is clear that there is no exception whether you are a big or small company everyone is treated the same and I think it should be some help for small business. Even banks try to help small business.
Pros
The payments was process correctly
Cons
Nothing I like the least.
Response from Forte Payment Systems
Hi Monica.
Thanks for taking the time to provide your feedback. Doing so helps us continue to improve our service and support capabilities.
Please remember, our support team is available to assist you and answer any questions you may have, at any time.
ach
positive experience
Pros
i learned it years go, and never had to relearn due to change and updates with the soft ware
Cons
trouble shooting on your own is difficult for me, online info is difficult to follow
Solid reliable product, but the set-up is a nightmare.
See cons - that's how I would best describe my experience with Forte Payment Systems.
Pros
Easy to use once implemented. Customers appreciate the convenience.
Cons
Getting set-up is like walking blindfolded through a maze, but the consequences of mistakes have the potential to be costly.
Response from Forte Payment Systems
Hi Brandon. We are glad that you have found Forte easy to use, now that the implementation is completed. However, we are truly sorry you experienced such issues getting started. Our support team will be reaching out to make sure everything is working as it should be for you.
Thank you for taking the time to provide your feedback. We definitely appreciate it.
I would recommend using Forte
Pros
All recurring payments are handled on one day . It has freed up time for my office staff to attend to other needs.
Cons
The fees charged by Forte are a little high.
Response from Forte Payment Systems
Hello Kamran.
Thank you for providing your feedback to us. It definitely helps us work towards providing a better experience for you. We're so happy that your recurring payment needs have been met and you have benefited so greatly from implementing it.
If you ever have any questions or need anything our support team is available to you.
Excellent Pricing-A Little Lacking on Features
We started out with PayPal online payments but quickly wanted a more robust and professional way to accept payments at a lower cost. Forte was a great solution for us overall.
Pros
The system handles all the PCI requirements and offers very, very competitive one-time eCheck entries. VERY few companies I found will offer this so it is a GREAT benefit our church deeply appreciates.
Cons
Setup was a little involved, since we are not a typical storefront selling some kind of product. Our payments are all donations. As such, setting up to allow people to donate to various of our income stream was a little involved--regular donations, international fund, youth camp fund, assistance to the needy, etc. But we've been able to make it work for us.
Response from Forte Payment Systems
Hi Ken. Thanks so much for providing feedback based on your experience using Forte. We appreciate your time and value you as a customer. Our support teams are available to help you with whatever you need.
Best Decision Ever
A++++ In the years we have been with Forte, will did some shopping around. Not only are Forte rates competitive but their customer service is top notch. We do not plan on moving, ever.
Pros
I LOVE the customer service and ease of the online terminal at Forte! Its easy to use (especially the newly released DEX platform). If I ever need assistance, I get it lighting fast. They are willing to hear suggestions and quick to find resolution with my issues (which are rare).
Cons
DEX is great but still needs to be developed. I am looking forward to custom reporting features.
Response from Forte Payment Systems
Thanks for your review, Janine. At Forte, we pride ourselves in providing outstanding customer service and support. Your success is our success. We're glad you like our new merchant portal that is designed to simplify your payment operations and management. We'll definitely continue to build new enhancements and we appreciate your feedback.
Review of Forte
Good
Pros
We use it a payment processing tool for Nexudus for our coworking space. It works. Great customer service
Cons
The admin interface is a bit clunky, but we're figuring it out
Response from Forte Payment Systems
Hi Kevin.
Thanks for taking the time to provide your feedback. We do appreciate it!
Our support team is available to help you through the admin interface if you'd like. They are available to answer any questions you may have, at any time.
Excellent and Reliable Service
We just don't have problems with the bank account verification service. Nobody complains about the accuracy of the information we deliver and we have had at least 99.999% up-time. The service just doesn't go down which is amazing.
Pros
The bank account verification service is fast, accurate and reliable. We have had almost zero downtime in 10+ years of using this product.
Cons
Initially the bank account verification service was limited to a handful of large banks with many verifications returning an "Unknown" status, but almost all bank accounts we verify now are in their network.
Response from Forte Payment Systems
Hi Sean.
Thanks for taking the time to provide your feedback. We're glad that you've had such a positive experience with the account verification tool.
Our support team is available to assist you and answer any questions you may have, at any time.