--- description: Learn how Gainsight CS can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gainsight CS Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Gainsight CS](/software/101323/gaininsight) # Gainsight CS Canonical: https://www.getapp.co.nz/software/101323/gaininsight Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/101323/gaininsight?page=2) > Gainsight helps companies protect revenue and drive expansion by unifying customer data, surfacing AI-powered insights, and automating engagement across the post-sale journey. > > Verdict: Rated **4.4/5** by 48 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 48 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Gainsight - **Location**: Redwood City, US - **Founded**: 2009 ## Commercial Context - **Pricing Details**: Contact Gainsight for pricing. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Japanese - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Account Alerts - Account Management - Activity Dashboard - Advocate Management - Campaign Management - Collaboration Tools - Communication Management - Configurable Workflow - Customer Database - Customer Engagement - Customer Experience Management - Customer Management - Customer Segmentation - Customisable Branding - Customisable Templates - Engagement Tracking - Feedback Management - Health Score - Onboarding ## Integrations (16 total) - Gmail - Google Analytics 360 - HubSpot CRM - Microsoft Outlook - Mixpanel - NetSuite - Oracle CRM On Demand - Pipedrive - SAP Customer Experience - Segment - Slack - SugarCRM - SurveyMonkey - Tableau - Zendesk Suite ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) - [Customer Satisfaction Software](https://www.getapp.co.nz/directory/1029/customer-satisfaction/software) - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) - [Customer Advocacy Software](https://www.getapp.co.nz/directory/1711/customer-advocacy/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Product Fruits](https://www.getapp.co.nz/software/2048058/product-fruits) — 4.7/5 (89 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Skalin](https://www.getapp.co.nz/software/2051814/skalin) — 4.9/5 (55 reviews) 5. [Custify](https://www.getapp.co.nz/software/128095/custify) — 4.9/5 (122 reviews) ## Reviews ### "We are definitely future users of this amazing Hub for everything Customer Success\! Great look\!" — 5.0/5 > **Mikael** | *10 April 2018* > > **Pros**: To the point data with one click\! Everything other platforms can only dream of doing under one roof\! > > **Cons**: Sorry, I can't really come up with anything for this question. Everything is in the right place and connectivity to Salesforce if off the charts\! ----- ### "Great software for customer success" — 5.0/5 > **Dustin** | *18 February 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The timeline view is wonderful for customer tracking. I can easily collaborate with my team and tag them on issues that need immediate attention. > > **Cons**: I do dislike the dashboard view but this could be the way my team has customized it. There is a lot going on and it can be confusing at times. ----- ### "Very difficult implementation" — 3.0/5 > **Angela** | *8 December 2016* | Recommendation rating: 4.0/10 > > **Pros**: ability to sync BI data and use it in Gainsight functionality; Account Scoring functionality, good for customer success teams where CSMs manage a lot of accounts > > **Cons**: difficult to configure without support, buggy, > > You will not get any value out of this product unless you map out very thoroughly all of your processes, the factors that make an account poor or healthy and you have a dedicated resource to configure the system - it is by no means a plug n play tool, and you need to know what your goals are from the beginning. Unfortunately, our implementation has been very difficult, and I have heard the same from other companies as well. The system is very tricky and requires the support of an implementation project manager in order to get most things completed. Their support team is very good, and now that I know the system pretty well I am adept at making configuration changes quickly. ----- ### "Powerful Customer Success Tool To Enable Deeper Engagement...." — 5.0/5 > **Jason** | *15 October 2020* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The fact that the software takes the guess work out of "who should I call next" is amazing. And better yet, I can model the best practices of my most effective reps to bring all reps up to that level is amazing. No more trying to figure out what rep x did to make the customer jump 20% in revenue. I can track it. > > **Cons**: Not a bad thing, but because it does so much, you have to talk a crawl, walk, run approach. You can't do everything out the gate because it's just too much. So you're forced to pick and choose your battles. > > We're level-setting the effectiveness of our reps, and making their action lead to direct impacts to customer success. ----- ### "Great platform to engage with customers" — 4.0/5 > **Rebecca** | *9 November 2023* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: I like the ability to track communications and get a more accurate temperature read on the customer satisfaction > > **Cons**: Would love to use it more for customer advocacy but haven't had the chance ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/101323/gaininsight?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/101323/gaininsight) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data