Kirsten

Overall rating

Industry: Accounting
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Getting better but still needs reporting

Reviewed on 31/08/2023

Allows routing & approvals that are useful

Pros

The automation and defaults have gotten a lot better. The sync function to QB & Sage Intacct works pretty well and decreases duplicative effort. The security around users and banking is well-designed. The note functionality is great for communicating with my staff and maintaining history. Customer support is generally good.

Cons

The reporting is definitely lacking. Running filtered reports is limited and cumbersome. I end up running huge reports when I only need one vendor's history. The sync function works well when it works, but the sync errors can be really complicated. Sometimes, support doesn't get what you're trying to accomplish - it doesn't seem like they all have experience using the product.

Response from BILL

Kirsten, thank you for providing your feedback on what is working well and areas where we can improve. We apologize for any frustration you may have experienced with our reporting tool and syncing. If you need assistance, please visit our website at https://help.bill.com/hc/en-us to request a call, chat, or email from our customer support team.

Andrea

Overall rating

Industry: Food & Beverages
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 6.0 /10

Creates AP efficiencies, but difficulty in 3-way match processing

Reviewed on 14/06/2024

Pros

It's very easy to use, and eliminates paper checks and manual processing of wires and ACH payments.

Cons

The cost, the setup/implementation into our ERP system (Netsuite), and we had difficulty processing inventory prepayments and three-way match transactions.

Response from BILL

Thank you for your valuable feedback, Andrea! We are happy that you find BILL easy to use as well as eliminating the need for paper checks and manual processing of wires, ACH payments. We apologize for the difficulty you have had processing inventory prepayments and with three-way match transactions. We passed on your feedback on cost as well as setup/implementation to our team. Please continue to provide feedback as we are always working hard to improve our software.

Ravi

Overall rating

Industry: Computer & Network Security
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

A good product for small companies with lots to track

Reviewed on 11/09/2023

We continue to use it for the controls and time savings, the support is some of the worst I've ever...

We continue to use it for the controls and time savings, the support is some of the worst I've ever experienced though.

Pros

This product is great for companies that need to pay large swaths of invoices, keep track of them, and cut time spent in quickbooks doing bookkeeping for AP.

Cons

This product is more expensive if you run under 20 payments/month that something like a milio (built into to quickbooks online).

Response from BILL

Thank you Ravi for providing feedback. We appreciate hearing that our software works for paying large groups of invoices, tracking them and is integrating well with QuickBooks for you. We apologize for any frustration reaching out to support has caused. If you need assistance, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

alton

Overall rating

Industry: Arts & Crafts
Company size: 2–10 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Bill is the real deal

Reviewed on 23/09/2024

Pros

The Bill software is user friendly and set up took only a few minutes. I like that my business has the options of either paying by ach or credit card. In addition to processing payments, one can also send invoices.

Cons

This is not a complaint. The first couple of payments make take a couple of days to process, simply as a fraud prevention measure. After that though, payments are almost instant.

Response from BILL

Alton, thank you for your phenomenal review of BILL! We are delighted that you find our software easy to use with setup only taking a few minutes, that your organization can pay by ACH or credit card and that in addition to processing payments, you can also send invoices. We always want to hear what works and what will make your experience better so please continue to provide feedback as we are always working hard to improve our software.

Shira

Overall rating

Industry: Marketing & Advertising
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Great accounting tool for business

Reviewed on 1/08/2024

Easy way to upload vendor invoices and approve for payment.

Pros

Easy uploads and tagging project names and codes and who can sign for approval.

Cons

Hard to search for already approved invoices in your history.

Response from BILL

Shira, thank you for your five-star review of BILL! We are thrilled that you find it easy to upload and tag project names, codes and who can sign for approvals. Our apologies for any difficulties you may have had in locating already approved invoices. If you go to all bills under the bill page, you can filter by approved bills. Please continue to provide feedback as we are always working hard to improve our software.

Valentina

Overall rating

Industry: Hospital & Health Care
Company size: 1,001–5,000 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

BILL Accounts Payable & Receivable Is a Reliable Solution

Reviewed on 29/04/2024

Pros

I like the efficiency of BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is easy to use and accurate.

Cons

No dislikes about BILL Accounts Payable & Receivable.
BILL Accounts Payable & Receivable is so impressive.

Response from BILL

Valentina, thank you for your glowing review of BILL! We love that you appreciate the efficiency of our software as well as it being easy to use and accurate. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software.

Jordan

Overall rating

Industry: Real Estate
Company size: 11–50 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

Easy For Entire Company Use

Reviewed on 15/03/2024

Pros

While I am not in our Accounting Team, I use the BILL website and mobile application for reconciliation of my business credit card (Divvy Card). Comparative to other reconciliation systems I enjoy the ease of seeing the amount I have available to me, the budgets my company has set, and the option to request funds from the mobile app.

Cons

So far I have not come across any issues with BILL or my Divvy Card set up. I am very strict about my spending, budget, and maintaining all invoices and receipts. Since transactions automatically come up once the card is used for reconciliation and there is no buffer time, I could see a potential to feel overwhelmed, but I actually prefer this feature!

Response from BILL

Jordan, thank you for providing us with your five star review. We are glad to hear that you enjoy the ease of seeing the amount on your card available to you based on the budget set by your company and option to request funds from the mobile app. We appreciate hearing that you have not come across any concerns or issues with BILL or your Spend & Expense card. If you do have any concerns regarding your card please contact our customer support directly at 435-731-5078. Our hours of operation are Monday-Friday 6am-8pm MST and weekends 7am-4pm MST.

Gatuko

Overall rating

Industry: Consumer Services
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

All Matters Accounting Made Easy With BILL

Reviewed on 19/02/2024

Pros

From creating invoices to invoice management, BILL is very capable
It comes with payment processing and is a good bookkeeper
It makes an amazing small business accounting software.

Cons

It has handled our unique business accounting needs easily. No complaints.

Response from BILL

Thank you, Gatuko, for your five-star overall review of our BILL software! We love knowing that it makes an amazing small business accounting software and assists with creating and managing invoices, and payment processing. Please continue to provide any feedback that you might have.

Ashlyn

Overall rating

Industry: Health, Wellness & Fitness
Company size: 11–50 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

The best choice for your business!

Reviewed on 29/02/2024

Pros

The simplicity of BILL makes it worth it all! All of the features allow for many things to be done through one source. The customer service has been very helpful every time that I have needed assistance!

Cons

I personally have not had any issues while using BILL so far and I do not see that changing!

Response from BILL

Thank you, Ashlyn, for your five star review of our software! We are thrilled that you enjoy the simplicity of BILL with our features being beneficial and that customer service has been helpful every time you needed them. Please continue to provide us with your feedback as we're always working hard to improve the software for our users.

Jake

Overall rating

Industry: Computer & Network Security
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 0.0 /10

Awful customer service

Reviewed on 20/02/2024

Pros

I have no good things to say about this platform

Cons

I believe this organization may have some of the worse customer service in the payment processing industry. Strongly recommend using almost anyone else.

Response from BILL

Thank you, Jake, for your feedback. We apologize for your frustrations with our customer service and would like to help with any concerns you may have. If you send an email to [email protected] with your contact information, someone from our support team will gladly reach out to you directly to help.

Kristina

Overall rating

Industry: Accounting
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

A Fast Convenient way to pay bills for any size business.

Reviewed on 3/10/2023

Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the...

Mostly ver smooth and efficient way to process high volumes of payments and insure accuracy in the payment amounts, payee etc.

Pros

I love that you can issue payments using a bank account or a credit card with a fairly quick turnaround time. The pricing of Bill is also very competitive compared to our other options.

Cons

Virtual card payments are not something I love. Also, Bill has automatically connected me with vendors that are not the vendor I had entered, so there is an opportunity for improvement in the network connections.

Response from BILL

Thank you for your positive review Kristina! We love to hear that making payments using BILL software is working for you. We apologize for any frustration that our virtual card program may have caused. We will pass along your feedback about network connections. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Maria

Overall rating

Industry: E-Learning
Company size: 51–200 Employees
Used Monthly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Fast and convenient way to submit invoices and get paid

Reviewed on 16/11/2023

Overall my experience with Bill has been great! I love it.

Pros

That there are no lost or forgotten invoices anymore. Bill.com reminds my clients that they have outstanding invoices.

Cons

It was a bit difficult to set up my account initially. The first invoice payment wasn't coming through for several weeks. Almost made me give up. But then whatever problem there was got resolved and it has worked for me since.

Response from BILL

Thank you Maria for your five star review of our software. We are thrilled that BILL is assisting you with keeping track of your invoices and keeps your customers up-to-date as well. We apologize for any frustration that may have occurred while setting up your account and we are glad to know that everything is on track now. If you need any help going forward, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email

Verified Reviewer

Overall rating

Industry: Computer Software
Company size: 11–50 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

BILL for Web Developers

Reviewed on 22/11/2023

Pros

It creates very professional looking pdf invoices and you can adjust the templates to however you like. The best thing about it is that it supports multiple currencies.

Cons

If you are moving from another billing software, it can be difficult to transfer all data and very time consuming to transfer it smoothly.

Response from BILL

Thank your you review and we are glad to be able to provide you with professional looking invoices that you can edit to your business needs. BILL is glad to be able to offer the ability for multi-currency to our customers. We apologize for the frustrations you experienced when transferring from you old billing software to ours. Please continue to provide your feedback as we use it when planning for the future of BILL.

Verified Reviewer

Overall rating

Industry: Wireless
Company size: 11–50 Employees
Used Weekly for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 6.0 /10

Billing and invoicing solution

Reviewed on 18/11/2023

Pros

It's the perfect match for managing the invoicing, getting paid faster and translating all this documentation to natively integrate it with the accounting program.

Cons

The pricing that is user based and not account based which makes it quite expensive if more than one person has to use it

Response from BILL

Thank you for your valuable feedback on our software! We appreciate hearing that it is a perfect match for managing invoicing, getting paid faster, and integrating with your accounting software. We also appreciate your concern about the cost, and we will pass that on to our marketing team. Thank you again for your feedback!

Jason

Overall rating

Industry: Nonprofit Organisation Management
Company size: 11–50 Employees
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Bill.com helped to streamline our process

Reviewed on 26/10/2023

My experience has been excellent and I would highly recommend Bill.com.

Pros

The features that I like are ease of use and ease of approvals within our organization. I also like the ability for the software to learn from invoices and apply that learning to coding future invoices.

Cons

The one feature that I would add is the ability to utilize humans to analyze very large and complex bills.

Response from BILL

Thank you Jason for your five star review! We love to hear that you find our software and approvals easy to use. We also are happy that our software learning capability is appreciated. On your BILL overview page at the bottom, you can click on leave feedback and do a features request anytime you think of something that you would like to see or need. Thank you for your recommendation!

Warren

Overall rating

Industry: Financial Services
Company size: 2–10 Employees
Used Weekly for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Bill --> A great nifty payments system that suits all needs

Reviewed on 17/05/2023

Really great product that was implemented for a client and used for almost 2 years by us (supporting...

Really great product that was implemented for a client and used for almost 2 years by us (supporting the client with finance and operations as they grew) and we recommend/implement this with ALL of our clients that need FP+A and related services; we connect this and other key CRMs to Mosaic Tech and make magic happen!

Pros

International PaymentsLow feesMultiple users with various roles that can be configured any which way you likeApproval and payer process built-inEmail bills to [sensitive content hidden] making the process easierLinks easily to QBO Mobile version available

Cons

Some countries are not listed/approved for payments and we had to settle for wire transfers from our banking account to achieve this so there was a little lack of centralization

Response from BILL

We highly appreciate your excellent review, Warren! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll be sure to get your feedback to our product team. Thank you!

Donna

Overall rating

Industry: Religious Institutions
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

Happy with Bill.com

Reviewed on 31/08/2023

Pros

Bill is easy to use and understand. I can see and process all my business in one easy place.

Cons

Nothing, it is all good for us and handles all the needs we have for payment processing

Response from BILL

We appreciate you taking the time to share your feedback with us, Donna. We are pleased that customers like you have an amazing experience with the BILL.

Verified Reviewer

Overall rating

Industry: Marketing & Advertising
Company size: Self Employed
Used Monthly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 5.0 /10

Decent product, but not my favorite

Reviewed on 31/05/2024

Overall, BILL does what I need it to do. Not much in terms of bells and whistles.

Pros

I like how easy it is to bill clients using BILL.

Cons

It's a bit old fashioned. I think it's a little harder to navigate and the UX could use an update.

Response from BILL

Thank you for your feedback on our BILL software. We are happy to hear that you find it easy to bill clients using BILL. We are sorry to hear that you have had difficulties navigating through our software and that you find our UX needs an update. We have passed that on to our product team. Please continue to provide feedback as we are always working hard to improve our software.

Will

Overall rating

Industry: Telecommunications
Company size: 2–10 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 7.0 /10

Great for customer relations

Reviewed on 21/11/2023

Pros

Ability to get transferred funds for projects with little efforts.

Cons

Lots of options that need tutorial and extra support.

Response from BILL

Thank you Will for your feedback on BILL. We are glad to hear that our software makes it easy for you to get funds transferred for your projects. We value our customer's suggestions and will pass on yours regarding having more tutorials and extra support to our product team. You can also submit a feature request through your BILL account by logging in and going to the overview page. Once there, scroll to the bottom and select leave feedback.

Reggie

Overall rating

Industry: Retail
Company size: 2–10 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 7.0 /10

Bill Gets The Job Done

Reviewed on 17/11/2023

Pros

Bill is pretty easy to setup. They are a big company and onboarding is easy. It’s not the prettiest thing I’ve used but it works.

Cons

The app is just okay. It gets the job done but it’s not bad easy as some competitors.

Response from BILL

Thank you for providing feedback Reggie. We are glad that you were able to set BILL up easily and our software is working for you. We are sorry for any frustration you may have had with our app. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions.

Madison

Overall rating

Industry: Accounting
Company size: 11–50 Employees
Used Weekly for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 10.0 /10

All Bills in One Place

Reviewed on 8/05/2023

Pros

I appreciate the functionality of tracking all the bills in one place while also successfully integrating activity with our accounting software

Cons

Sometimes it is a little difficult to pull up/ search for bills based on details. Navigation could use a little re organizing

Response from BILL

We highly appreciate your excellent review, Madison! We're glad to hear that you find our service easy and helpful to use for your businesses. We'll forward your feedback to our support team for improvement!

Leila

Overall rating

Industry: Nonprofit Organisation Management
Company size: 11–50 Employees
Used Monthly for 6-12 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 9.0 /10

Easy to make an invoice or upload your own on bill.com, plus lots of useful payment updates

Reviewed on 28/02/2023

Pros

As a consultant, I love being able to upload my own PDF invoice to bill.com, which then extracts the core information my client needs to see and presents it in a packaged, clear way, while also retaining the PDF of the more detailed invoice in my custom, branded format. I appreciate bill.com's notification emails when payment has been approved (especially since it includes an estimated payment date) and then when it has been sent to my bank account.

Cons

It's great that bill.com has advanced security, but I do end up resetting my password all the time since I switch between a lot of different devices, locations and IP addresses.

Response from BILL

Thank you for your review, Leila. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback up to our product team!

Amanda

Overall rating

Industry: Professional Training & Coaching
Company size: 51–200 Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 9.0 /10

Highly recommend

Reviewed on 2/06/2023

Pros

Great product and easy to use! Especially for those of us who are freelancers and 1099 contract workers.

Cons

Nothing so far has come up that I see needs changing. It's great so far using Bill!

Response from BILL

Hi, Amanda. We appreciate you taking the time to share your feedback with us. We are pleased that customers like you have an amazing experience with the BILL app.

denise

Overall rating

Industry: Information Technology & Services
Company size: 2–10 Employees
Used Monthly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Likelihood to recommend 10.0 /10

Billing done Right

Reviewed on 16/02/2023

IIt was easy to set up and send invoices for timely payment

Pros

It is easy to set up vendors and monitor payments

Cons

Sometimes the payment is delayed at which point i would prefer an email indicating this information

Response from BILL

Thank you for your review, Denise. We're glad to hear that you're enjoying our app and we'll be sure to get your feedback to our product team.

Lora

Overall rating

Industry: Architecture & Planning
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

It enhances companies' capabilities to manage financial affairs efficiently

Reviewed on 22/12/2022

It is certain that Bill.com has increased our capabilities and efficiency in processing bills...

It is certain that Bill.com has increased our capabilities and efficiency in processing bills through one system, as all processing operations are carried out through one platform, and all operations have become easy to follow, which helped us save time and effort.

Pros

Bill.com is a magical solution for presenting and documenting invoices via e-mail. This enables us to approve invoices, obtain the required approvals for them, and include them in the records directly, without the need to wait for the paper copy, which may take days or weeks to arrive. I really appreciate how Bill.com's advanced automation has made processing processes smooth and fast, and has made fully automated AP processing much easier. I like very much the ease of modifying fields as needed and the export and import options, as this enables us to obtain the reports we need in detail, and I greatly appreciate the search and filter capabilities available in Bill.com, which enable us to search in multiple databases and extract the bills we need as we want.

Cons

Since I started using Bill.com, I have not encountered any technical problems, as all the tools are easy to use, and the services of the Bill.com support team are very excellent, as they have responsive technical support.

Response from BILL

Lora, your comment made our day! We're going to share with our product team, who always enjoy hearing positive feedback :)

BILL Accounts Payable & Receivable Reviews