QuickBooks Online Advanced Reviews

QuickBooks Online Advanced

4.4 (945)
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Accounting & business management for small businesses

Overall rating

4.4 /5
(945)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.1/5
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945 Reviews

Kavindu Githsara
Kavindu Githsara
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Streamlining Your Finances with QuickBooks Online Advanced

Reviewed on 16/01/2023

Overall, QuickBooks Online Advanced has been a valuable tool for our business. The user-friendly...

Overall, QuickBooks Online Advanced has been a valuable tool for our business. The user-friendly interface and automatic data backups have made it easy to use and the advanced reporting and inventory management features have provided valuable insights into our financial performance. While there are some limitations, such as limited customization options and higher cost, the benefits of this software outweigh the cons for our business.

Pros

As a user of QuickBooks Online Advanced, I have found it to be a reliable and user-friendly accounting software for our business. One of the biggest advantages of this software is the user-friendly interface that makes it easy to navigate. This has been a huge time-saver for my team, as we don't have to spend hours trying to figure out how to use the software. Another great feature of QuickBooks Online Advanced is the automatic data backups. Not only that, but also the advanced reporting and inventory management features have also been a great asset to our business, allowing us to track our inventory in real-time and generate detailed reports on our financial performance.

Cons

One of the downsides of QuickBooks Online Advanced is the limited customization options for invoices and purchase orders.

Sabrina
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Multi Small Company

Reviewed on 11/12/2019

Quickbooks Online Advanced overall has served our purpose well, especially as a small company, but...

Quickbooks Online Advanced overall has served our purpose well, especially as a small company, but as we continue to grow and with the expense increase we may need to look for other options that are more robust. It was worth it to attempt to make the system work for the cost, but not so much anymore.

Pros

The software is easy to use and can be accessed by multiple people in multiple locations. There are a multitude of videos available when attempting to do something new.

Cons

The cost has increased from $30 to $150 per month, which is a major increase for what doesn't seem like a lot of extra tools. The few things that our company needs cannot be helped with Priority Circle, we need the system to work more like desktop did.

Alternatives Considered

Microsoft SharePoint, CANVAS and Norton AntiVirus

Reasons for Switching to QuickBooks Online Advanced

We are already using Quickbooks online and further research needs to be done before a major overhaul of the system is completed.
Samuel
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Review of QuickBooks Online Advanced

Reviewed on 6/09/2024

Pros

Automating over 95% of manual accounting procedures is what I like most about QuickBooks Online Advanced since I save time.

Cons

QuickBooks Online Advanced has no notable bug at the moment.

Simon
Simon
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

The road to hell is paved with good intention

Reviewed on 12/04/2022

Overall, if the execution of Quickbook online would have been as good as the idea, its probably...

Overall, if the execution of Quickbook online would have been as good as the idea, its probably the software we would be using, but the execution is to me really terrible and we feel that the customers support really do the least to help out.

Pros

What Iiked the most about the software is the idea of having everything under one software, Quickbook is a great ¨idea¨

Cons

We had such terrible experience with customer support. It was hard to talk to anyone and when we did they never tried to understand our situation or context. It was an experience we wish we never had. Also once you start to use all the capability of the software you start to find all kind of limitation. We are also very disappointed that our business was not eligible to use the integrated payment processing module inside the invoice, this is the main reason we went back to our previous accounting software, Wave.

Alternatives Considered

FreshBooks and Sage 50cloud Accounting

Reasons for Choosing QuickBooks Online Advanced

Because we wanted to take advantage of Quickbook Online advanced features.

Switched From

Wave

Reasons for Switching to QuickBooks Online Advanced

Because its the one that the accountant prefer the most here in the province of Quebec and the one that on paper seems to offer the most.
Muhammad
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Great but tons of room for improvement

Reviewed on 29/07/2024

Pros

The AI and intelligent features can really help you save time.

Cons

Intuit continues to raise their fess by like 20 - 40% every year. You're stuck on their system because exporting data out is almost impossible. There are many features that are not implemented well and sometimes it feels like they dont have accountants on their team using the software to catch issues.

Curran
Overall rating
  • Industry: Public Policy
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Complicated Software, With Deep Capability

Reviewed on 21/08/2019

Overall I find it very helpful. It is easy to enter and find bills. It had a steep learning curve,...

Overall I find it very helpful. It is easy to enter and find bills. It had a steep learning curve, but once overcome, it is extremely helpful software.

Pros

The ability to find any transaction, bill very fast. There are reports that can be deeply customized, bills can be searched easily, and it is easy to switch between companies.

Cons

It has too many features! It has a million options, and options within options. If you are inexperienced with the software, it can be hard to find what you are looking for. Once you do find things it becomes quite simple.

Response from Intuit

We love knowing you've been able to locate the transactions you're looking for quickly and easily, as well as create customized reports to view specific data, Curran! We wanted to make sure to provide as many options and features as possible to meet your business needs. To find out more about how certain features work in QuickBooks, we invite you to check out our video tutorials: https://quickbooks.intuit.com/tutorials/

Thanks for a great review!
Morgan, The QuickBooks Team

Richard
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Quickbooks Online for Aircraft Maintenance

Reviewed on 11/12/2019

Pros

Quickbooks Online allows us to streamline our accounting process as well as inventory tracking. Our customers love to be able to receive estimates and invoices online as well as pay online. With unlimited chart of accounts and excellent reporting features we are able to monitor the pulse of the company daily.

Cons

If you are not an accounting guru, have access to an accountant or you do not understand debits, credits and accounting concepts you are going to feel lost. There is an extreme learning curve for small business owners who go from physical books and spreadsheets to Quickbooks Online. Once you learn everything you will find the software very helpful, but when you first get started odds are, you're going to inadvertently make a big mess of your books until you figure it all out.

Natasha
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Easy Productivity

Reviewed on 2/08/2024

Pros

Quickbooks Online Advanced allows for easy navigation and productivity with my business.

Cons

I did not have any issues using this system.

Lela
Overall rating
  • Industry: Legal Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product, user friendly, highly recommend.

Reviewed on 5/08/2024

Fantastic, only frustration is having to continually click see in classic view since they are...

Fantastic, only frustration is having to continually click see in classic view since they are pushing modern view.

Pros

Quickbooks online is easy to use and very user friendly.

Cons

The modern view they are pushing. We like the classic view.

Adam
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great system for our business

Reviewed on 3/08/2024

Extremely positive it has a been a great tool for pur business

Extremely positive it has a been a great tool for pur business

Pros

It is a great tool for our business to manage our payment accounts

Cons

The onboarding process can be a bit overwhelming at first

Kevin
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The one stop software for any Business

Reviewed on 11/12/2019

I am currently learning how to better integrate my time keeping services with quick books and I am...

I am currently learning how to better integrate my time keeping services with quick books and I am overall happy with the transisiton

Pros

This Software is absolutely essential to my day to day operations.
From the ease of use in payroll services, tracking inventory, combining all purchase and financing accounts and creating invoices for all of my customers I could not be happier with Quickbooks.
What I really love is that software is always adapting and improving to help with more and more essential tasks, and if I don't know how something works there is always a Webinar/Customer service agent/video to give myself and my employees the tools they need to meet any accounting challenge.

Cons

The only two issues I have had is with compatibility with the payroll time clock services I would like to use, and this is more personal preference than anything else. I would like to see more options for bio metric time-clocking services than is currently available. the second is the saving of last used dates in the software meaning you have to be vigilant when making invoices or printing checks (I have lost a ton of checks this way)

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online Advanced

Quickbooks was the obvious choice for us when choosing our accounting software because it was easier to use and had a fantastic importing option for older invoicing and books.
Krystal
Overall rating
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

QBO needs to be your go-to

Reviewed on 4/03/2024

Pros

QuickBooks online's ease of use makes it a perfect accounting solution for everyone from new business owners with little to know accounting knowledge to CPA's

Cons

While it tries to make things easier some of the defaults are a bit confusing to the accountant

Reasons for Choosing QuickBooks Online Advanced

Cost and the system was too robust. The issues between posted transactions and nonposted always interrupted the closing process

Switched From

Sage Intacct

Reasons for Switching to QuickBooks Online Advanced

Price was well below being able to use techsoup but also, as mentioned the ease of use and simplicity of the system still gets the job done without the fluff.
Leah
Overall rating
  • Industry: Law Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Truly great program

Reviewed on 8/06/2023

It has been an overall positive experience. Our old program was clunky and really was not designed...

It has been an overall positive experience. Our old program was clunky and really was not designed like move modern programs. Quickbooks Online Advanced is truly a great product.

Pros

I like that everything is easy to use and intuitive. We swapped from another program and were able to jump right in and start working immediately with little to no training.

Cons

The only issue that I have with Quickbooks Online Advanced has to do with the integration with Clio. The issue happens when you write one check to a vendor for multiple client matters. It ports them over to Clio as one entry. Other than that everything works perfectly.

Robert
Overall rating
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Surprised that I like Quickbooks Online

Reviewed on 24/11/2023

I knew I would have a learning curve after using Desktop Premium. That learning curve was shorter...

I knew I would have a learning curve after using Desktop Premium. That learning curve was shorter than expected and I am now considering features such as expense receipts. I will compare to using Expensify (which I dislike, but is used by several staff). I am always able to find workarounds and/or strategies to do what I want to do with invoices, reports, bills, and reports. I haven't fully explored the reporting features yet, though the immediate needs are easily met.

Pros

As I become more familiar with navigating through QBO (this software), I have come to like it much more than a previous version which I used briefly a few years ago. I like this software and have had only minor and temporary adjustment issues after converting from Quickbooks Desktop Premium.

Cons

Surprisingly, I don't have any strong dislikes. My navigation and use habits with Desktop had developed over several years. I can do everything in the Online version though I spend longer at this point. The new habits are quickly decreasing the extra time I initially spent. I found that I can have a few browser windows open so I am not constantly going back to a previous menu item. That was a major issue initially, and is now a minor annoyance at times.

Karen
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Non-Profit QBO simplifies donor & expense allocations for auditing purposes.

Reviewed on 23/02/2021

I have been using Quickbooks Non-Profit for years and all entries and creation of programs for a...

I have been using Quickbooks Non-Profit for years and all entries and creation of programs for a non-profit provides a visual presentation that provides Board Members and Financial Auditors the clarity and simplifies where the non-profit stands.

Pros

Due to the complexities of non-profit financials. Quickbooks alleviates much of the work and assists with proper allocations of Donor Contribution, Grants and Foundation monies. Classifying expenses is also tricky without the easy to use features Quickbooks non-profit software provides.

Cons

I cannot think of any downfalls. I have used other non-profit accounting softwares and Quickbooks is by the far the best.

Alternatives Considered

Xero

Reasons for Switching to QuickBooks Online Advanced

It has the best functionalities needed for auditing purposes.
Tara
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works well for small business

Reviewed on 11/12/2019

On a day to day bases, it is easy to use and easy to see a quick snapshot of where our company...

On a day to day bases, it is easy to use and easy to see a quick snapshot of where our company stands. Customers can view and pay their invoices online and money is deposited quickly. It has helped increase our cashflow.

Pros

The software was fairly easy to set up and is very easy to use. Very forgiving. Errors can be corrected easily. (with the exceptions noted below)

Cons

The recurring transaction feature does not always work as expected.
Accounts or products that are created in error can only be made inactive, not deleted. We now have a lot of extras since the accountant that helped us import our Sage data imported everything twice. We have 2 of all our products and accounts.

Alternatives Considered

Sage 100

Reasons for Choosing QuickBooks Online Advanced

Our Sage was very old and no longer supported. We also wanted to switch to something online so working remotely would be possible.

Reasons for Switching to QuickBooks Online Advanced

Our accountant recommended it and all the accountants in the office had experience using it.
David
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

QBO Advanced is underrated

Reviewed on 11/12/2019

QBO is easy to use and not because it's aimed towards inexperienced users or people who have no...

QBO is easy to use and not because it's aimed towards inexperienced users or people who have no accounting background. It can be simple or used in advanced ways.

Pros

The dashboard, cloud-based nature, and layout of the software has been up to date for at least 7 years whereas other general ledger software have stuck with more traditional builds.

Cons

There isn't much I dislike. There are changes that are desired but these are features that other software also do not have.

Alternatives Considered

Blackbaud eTapestry

Reasons for Switching to QuickBooks Online Advanced

It's cheap, we know how to use it well, and I do not feel like I'm settling for less just because of the price
Katherine
Overall rating
  • Industry: Wine & Spirits
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

QuickBook Online Advanced Review

Reviewed on 9/11/2022

Overall my experience has been mostly positive. There was a major issue earlier this year where the...

Overall my experience has been mostly positive. There was a major issue earlier this year where the one account we used was not allowing me to pay for the service. It said my accountant had billing rights, but he wasn't getting bills either. We would randomly and for days at a time not be able to access this one account at all. I would call and call and each representative that I talked to had different "solutions" but none of them worked. One even told me that our entire data was gone because we didn't pay the bill and we would have to start a new account. It was pretty ludicrous. It literally took about five months to get it resolved when finally, the last of about 13 reps that I talked to did what really needed to get done to fix it. Just seems like they're not on the same page as far as knowledge of this software.

Pros

For the most part, this software is user friendly. It is organized and efficient and keeping my accounting and bookkeeping for the company on track.

Cons

There are several things this software does (or doesn't do) that make it a bit cumbersome. For example, there are certain accounts you cannot load into vendor details because it's not a "cost". But we have "cost of sales" and that is one of our biggest used account but I cannot load it into vendor cards just because it's not a cost account. I don't like the way the reconciliation works. I don't use the automatic feature because it makes it harder than it's worth when I have to go out of the menu altogether for it to register that something that automatically "reconciled" is to be accounting for.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Quickbooks Online Review

Reviewed on 4/08/2022

Overall for bookkeeping and accounting this software is simple to use as long as you don't use...

Overall for bookkeeping and accounting this software is simple to use as long as you don't use other features like processing payments.

Pros

It was very easy to set up and use. Interface is nicely laid out. Reports are easy to find and prepare.

Cons

You are not able to create multiple invoice templates with different company names ie. one company with a numbered name and another with the business name. Also you have no control over online payments. Quickbooks will give you a chargeback but they won't release any info on the transaction so best not to use them for your online store. Use another service.

Alternatives Considered

Zoho Books

Reasons for Choosing QuickBooks Online Advanced

My Accountant recommended Quickbooks.

Switched From

AccountEdge

Reasons for Switching to QuickBooks Online Advanced

Recommended by my accoutant.
Peggy
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A Must-Have For Administrators Looking For Efficient Payroll and Budgeting Software

Reviewed on 2/02/2024

Exceptional. I would be unable to handle the administrative functions of my position as well as...

Exceptional. I would be unable to handle the administrative functions of my position as well as client caseload without this software.

Pros

Ease of use! I am not an accountant nor am I professionally trained in business operations. When I was elevated from Staff Attorney to Executive Director I inherited administrative responsibilities that I was completely unfamiliar with. However, I was pleasantly surprised by how intuitive and efficient the software is. I am confident the transition into my position would have been far more difficult, but not for our subscription to QuickBooks Online.

Cons

After connecting our client management database and bank accounts to Quickbooks Online, I began to see duplicate transaction entries. In troubleshooting the issue, I discovered that deleting the journal entry created by our client database was the only way to resolve the issue. This makes me uncomfortable. I wish there were a way to "archive" the journal transaction. This would allow the system to properly reflect the journal created by the client database, as well as my direct entry in the accounting software without affecting the overall balance.

April
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 11/12/2019

I am completely self taught with keeping books in my business. Quickbooks online has made this...

I am completely self taught with keeping books in my business. Quickbooks online has made this even easier than any desktop version. I have been using Quickbooks online since it first came out and I am pleased with the continual progress and improvements made to the system. I feel the fees are very reasonable, but I do take advantage of many of the features. Payroll is the best feature. It saves time and money. I would never want to use an outside source unless I no longer had to do any bookkeeping myself.

Pros

Easy to set up and use.
Help section is very useful.
Most everything is intuitive to figure out.
It is great to access information from anywhere and anytime.
Mobile access is good.
The Pay Now feature with invoices is very nice and eliminates the need for credit cards.

Cons

CHAT feature is hidden deep in trouble shooting.

Kira
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Accounting System

Reviewed on 30/11/2023

Pros

Quickbooks is an easy to use program at a minimal cost. It has all the features we would want and can connect to our payroll system.

Cons

The only thing I do not like is that the reporting is not shared between our accountant and our company. They made a custom report to pull, but I cannot see that on my side which is frustrating.

Alternatives Considered

Xero

Switched From

Sage 50cloud Accounting
Eric
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

As a General Contractor I wouldn't recommend

Reviewed on 10/02/2021

Frustrating

Frustrating

Pros

Nothing really. We used to have QB desktop and it was pretty solid, but it was clunky for our remote accountant to access the desktop version (possible, just challenging for only our accountant or we could be on the desktop version at a time). Otherwise it the desktop version was great.

Cons

Where do I start. Customer service knows 'zero' about the construction industry hence can't relate to questions regarding simple things such as sub-contractor W9 and certificate of insurance (COI) storage. QB desktop has a place for input of COI storage with the addition of 'reminders' when a sub's COI expires. The online version has nothing for this (and this is a big deal for a growing general contractor - keeping track of COI manually is a huge pain). Also, when adding a project (location) for an Existing customer one would think you could go into an Existing customer profile to create a new project - but no, you have to create an entirely new CUSTOMER to do this, when all you are doing is adding a project to an existing Customer. It's baffling. Our accountant also doesn't like QB online and commented it was designed by website designers - not accountants. I agree. We're looking for new accounting software.

Samantha
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Mandatory for Business

Reviewed on 11/12/2019

It has been good. The price is a pain, but you get a ton of features even if you dont use every...

It has been good. The price is a pain, but you get a ton of features even if you dont use every single one. We have enjoyed using QBO for years and will continue to use the service.

Pros

-The customer service is on point every time. They are super helpful and can help you with errors and questions of any sorts. Any time I have had to contact them, they are quick and helpful. They also are kind!
-New Features added all the time

Cons

- Wont save the date to the actual date. It saves the last date you put in, which can be a really huge error later if you didnt change the date and went about your day.
-Prices tripled and they did add a ton of features, they arent really used by my size company and we had to get the upgraded version for ONE feature we use, which feels like waste

Sue
Overall rating
  • Industry: Motion Pictures & Film
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with quickbooks has been very positive.

Reviewed on 12/06/2018

easy to use and teach
makes our ability to do work very easy

easy to use and teach
makes our ability to do work very easy

Pros

easy to use
easy to teach
functions are compatible with our organization's operations
Allows a lot of customization for reports

Cons

not cheap
tech support is too expensive
some updates are not necessary. Seem to occur just so it can be said that it was updated.

Response from Intuit

I want you to have all the info you deserve about why support incurs a fee and the reasons behind updates, Sue. While many subscription-based products have support included in the monthly charge (like Online), our standalone Desktop products are billed once upon purchase. Instead of charging more for the product itself, the price is kept at a lower rate by offering advanced support separately. There's more about support plans, and what you can still get without them, at https://community.intuit.com/articles/1501198. Additionally, the need to upgrade the program, and discontinue older products, is a decision predicated on the assurance you will receive top of the line software and support. As older products are retired, all attention can be given to the most secure and feature-laden service on the market.

Before I forget, thanks for reaching out with your review. Happy filming to you and your team at Rehoboth Beach Film Society, by the way. Break a leg!

Jess, The QuickBooks Team