Here's our list of apps for Customer Service & Support Software. Filters help you narrow down the results to find exactly what you’re looking for.

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Mobile optimized cloud call center with multichannel routing
PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation Read more about PureCloud
Review management, reputation software, feedback & webchat
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
Enterprise Quality Management
MasterControl is an electronic quality management software (eQMS) system compliant with FDA regulations and ISO quality standards. Read more about MasterControl
Phone system for support and sales teams
Aircall is a cloud-based phone system that empowers your teams with meaningful conversations. Set up your phone system in minutes, smartly integrate it into your workflows and enrich your conversations with insightful data. Aircall, your phone system re-invented. Read more about Aircall
Reputation management with reviews, social & SEO tools
NiceJob is the easiest way to get more great reviews, referrals and sales. We help businesses get the reputation they deserve! We also help your website convert more leads and improve your SEO! Read more about NiceJob
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools Read more about Freshservice
Automation software for all Professional Service Businesses
Accelo lets you manage all your client work in one powerful cloud-based solution - from prospect to payment and everything in between. Accelo helps you to gain visibility into the performance of your entire business so that you can easily deliver the work your clients love. Try it now for free! Read more about Accelo
Manage customer support and sales leads right from Gmail
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Read more about Hiver
Online helpdesk system and customer service software
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Industry's first context-aware Helpdesk Software
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. Read more about Zoho Desk
B2B Customer Support Software
TeamSupport is helpdesk software built for business to business customer support. Full visibility of customers, parent-child relationships, customizable SLAs, Customer Health Index, and even associate tickets at a company level to improve customer relationships. Read more about TeamSupport
Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros
Atera is the Ultimate All-in-One RMM Tool Suite for MSPs and IT Pros. Combining RMM, PSA, Remote Access and so much more! Atera's Pricing Is Pay Per Technician, With Unlimited Devices. Try for Free. Read more about Atera
Self-service support & customer education platform
Elevio offers on-demand, self-service customer support tools, including knowledge base management, in-app contextual help, support channel integrations, & more Read more about elevio
Simple service desk built on Jira
Jira Service Desk is a service management software that connects IT to businesses through fast, accountable resolution of customer requests. Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user... Read more about Jira Service Desk
Intuitive cloud contact center software solution
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE
Help desk management solution
Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer & employee engagement, and more. An incident management system helps users handle incidents, service level agreements (SLAs) & communications via a centralized dashboard. Read more about Halo Service Desk
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
Cloud-based call center software for sales and support teams
CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction, and boost sales. Integrate CloudTalk with existing tools, buy phone numbers from 80+countries, use 40+ advanced features and monitor team performance in real-time. Read more about CloudTalk
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
We offer three products to manage customer support for all size business. 1) Multi channel help desk software 2) Satellite help desk (Multi company help desk ) 3) Service desk software (PINKVerify Certified - ITIL / ITSM Complaint) Read more about Vision Helpdesk
Investigative case management software
Investigative case management software for top brand organizations, banks and schools, for managing HR, fraud, and compliance investigations Read more about i-Sight
Review generation & reputation monitoring tool
GetMoreReviews is a cloud-based review generation and reputation management platform which is designed to encourage satisfied customers to leave 5-star reviews online through automated review requests, while enabling the recording of customer complaints without negative reviews being left online Read more about GetMoreReviews
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social Read more about Freshchat
IT Systems Management Software for Internal IT and MSPs
Kaseya VSA is your comprehensive solution to providing IT services at scale, whether you're an in house IT department or an MSP. VSA offers the absolute best technician experience with Kaseya Live Connect, and supporting offerings in Patch, AV/AM, monitoring and more. Read more about Kaseya VSA
Remote Support Software That Always Works
Remote support software designed for delivering on-demand and unattended support from anywhere in the world. Read more about FixMe.IT
Email management software and shared inbox for teams
Front provides a simple way for teams to manage email inboxes ([email protected], [email protected], etc), chat, social media, SMS messages in a single collaborative platform Read more about Front
Web based customer support
SupportCenter Plus is a web-based CRM application & customer support tool that lets organizations manage customer tickets, account & contact information, & more Read more about ManageEngine SupportCenter Plus
Customer Communication tool for Support, Marketing & Sales
HelpCrunch is a top-rated customer communication platform for your Support, Marketing & Sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch. Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups Try HelpCrunch Free! Read more about HelpCrunch
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
Service desk & IT service management
ServiceAide is a service desk & service management solution for customer support and IT operations that helps improve response times and service efficiency Read more about Serviceaide
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Yotpo, the leading eCommerce marketing platform.
Yotpo, the leading eCommerce marketing platform, helps thousands of brands accelerate direct-to-consumer growth. Our single-platform approach integrates data-driven solutions for reviews, loyalty, SMS marketing, and more, empowering brands to create smarter, higher-converting customer experiences. Read more about Yotpo
Lead management for cold callers
Myphoner is a cloud based lead management, lead nurturing and lead tracking solution for freelancers and teams doing B2B cold calling Read more about Myphoner
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in Read more about Naverisk
The engine of growth.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User
Unified fax, SMS, email & voice communication platform
ICTBroadcast is a unified auto dialer and smart predictive dialer software solution designed to help small and medium businesses as well as ITSP to facilitate them to offer hosted telemarketing / bulk communication services to their customers using voice, SMS, email and fax technologies Read more about ICTBroadcast
Premium Customer Service Software for Live Chat & Help Desk
LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot. This premium live chat software and help desk software turns support teams into customer service rockstars! Try now! Read more about LiveChat
Easy to use chatbot platform for business
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Read more about ChatBot
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
Manage your projects from start to finish with Wrike
Wrike is a collaboration & project management tool that helps users manage projects from start to finish, providing full visibility and control over tasks Read more about Wrike
Customer review management platform for online businesses
Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more Read more about Trustpilot
100% free CRM, collaboration and communication tool suite
Bitrix24 is a free cloud & open source collaboration platform providing CRM, document management, tasking, time management, & project management tools. Used by over 5 million businesses worldwide. Read more about Bitrix24
Review marketing and management platform, white-labeled for agencies and SEOs
Grade.us is the best review management software that helps marketers, agencies, SEOs and enterprises get great reviews on all of the important review sites with email and text drip campaigns. You can monitor reviews without limit to the number of sites, and amplify your best reviews on your website and social media channels. Read more about Grade.us
Alerting and on-call management for always-on services
Alerts, notifications and incident management service for dev and ops teams (development and operations) integrated with monitoring tools and push notifications Read more about Opsgenie
Cloud-based customer service solution for firms of all sizes
HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub
Hassle free live chat re-imagined for business growth
Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. Read more about Zoho SalesIQ
Accelerate Digital Adoption
Whatfix helps companies deliver modern and easy onboarding, effective training and better support using in-app and contextual walkthroughs, displayed to the user at the time of need. Whatfix drives digital adoption and user enablement to enhance productivity and engagement. Read more about Whatfix
Remote support for MSPs, IT service providers & helpdesks
Splashtop Remote Support enables MSPs, IT service providers & helpdesk professionals to remotely support their clients' computers from any desktop/mobile device Read more about Splashtop Remote Support
Cloud-based IT operations management suite
Syxsense is a cloud-based software management solution that helps managed service providers and businesses in software patching and remote access Read more about Syxsense
Helpdesk ticketing system software
JitBit provides a helpdesk ticketing system for freelancers, startups, and small businesses, as well as large enterprises. The app allows you to manage and track all incoming support request emails and their associated tickets, automating tasks and organizing tickets into categories. The help desk is protected by SSL and hosted by AWS servers... Read more about JitBit Help Desk
VoIP phone service provider for staff communication
VoIPstudio is a VoIP phone service designed to enable flexible communication within companies including features for call transfer, conferencing & hot desking Read more about VoIPstudio
Email management solution to optimize response rates
timetoreply is a cloud-based email management solution that allows customer service agents to enhance email response rates & productivity via time tracking and actionable analytics. Professionals can download, schedule & generate comparative/interactive reports, and export files in Excel format. Read more about timetoreply
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
Local SEO for multi-location brands
LocalClarity is a cloud-based reputation management solution for multi-location businesses, agencies, and franchises to manage & respond to customer reviews Read more about LocalClarity
Auto dialers for lead generation & telemarketing
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more Read more about Newfies-Dialer
IT Asset Management Software
Ensure software compliance, lower hardware downtime, and always be audit-ready with an easy-to-use IT asset management solution. Read more about AssetSonar
Ticketing, powered by your Slack conversations
Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more. Read more about Halp
Omnichannel contact center management
XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers Read more about XCALLY
All-in-One CRM Software Solution
InfoFlo software is the most intuitive CRM software on the market. It's perfect for managing customer relationships. With InfoFlo you can now manage all emails, documents, tasks, invoices, sales/opportunities, tasks, calendar events in one simple to use interface Read more about InfoFlo
Predictive dialer solution for call centers
DialerAI is a predictive dialer solution designed for call centers, which helps manage inbound and outbound call routing between prospects and agents. Key features include interactive voice response (IVR), text-to-speech conversion, white labeling, voice broadcasting, and contact management. Read more about DialerAI
Integrated sales & marketing software for growing teams
EngageBay is an all-in-one marketing, sales and service automation software which automates marketing sales by combining lead generation, email marketing, marketing automation, CRM & social media engagement. EngageBay helps businesses acquire, engage, nurture, and close leads from a single platform. Read more about EngageBay
Live Chat Software and Virtual agent for SMBs
HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. Read more about HelpOnClick Live Chat Software
Customizable IT service management solution
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified processes, SIAM & MSI functionality, and more Read more about Cherwell Service Management
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors Read more about REVE Chat
Reputation & review management
Reviewninja is a review generation and management software specifically designed for increasing organic reviews on products and services offered by businesses and professionals with tools such as email and SMS review requests, negative reputation management, bulk adding customers, and more Read more about Reviewninja
IT service desk and asset management solution
Mint Service Desk is a cloud-based IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors. Read more about Mint Service Desk
Instant Remote Support. Unattended Remote Access.
Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access. Read more about Zoho Assist
Deliver an unforgettable customer experience.
Teamwork Desk takes care of ticket management so you can take care of your customers. Reduce silos, improve collaboration, and ensure nothing goes unanswered by managing all communications from one central system. Empower your team to see exactly who’s responsible for what for faster resolutions. Read more about Teamwork Desk
Helpdesk and Ticketing solution for businesses of all sizes
SeamlessDesk is a cloud-based helpdesk solution designed to help small to large businesses streamline customer support processes with a ticketing system, built-in inbox & a notification system, which sends push messages to inform agents about new support tickets & customer responses. Read more about SeamlessDesk
Cloud IT Help Desk Software
ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus
Remote support software & unattended remote access
ISL Online is a cross-platform remote support software which allows users to access and control computers and mobile devices from afar, in order to provide fast technical support to users. Access attended or unattended computers (Windows, Mac or Linux) in seconds from any computer or mobile device. Read more about ISL Light Remote Desktop
Great customer service starts with better help desk software
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey Read more about Agile CRM
In-app feedback & bug reporting for mobile apps
We deliver Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to accelerate their workflow and release with confidence. Read more about Instabug
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device. Gain valuable insight With all the functionality you need in one place you’ll have... Read more about HarmonyPSA
Cloud-based CRM & Sales Automation
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud helps sales teams win more deals and understand the health of their business on a platform that grows with them. Read more about Salesforce Sales Cloud
Remote support, remote access & online meetings software
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer restart, printing, & install, & more Read more about TeamViewer
Voice and video conferencing with screen sharing
Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more Read more about Cisco WebEx
Remote meeting platform for resolving customers' queries
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through remote monitoring capabilities. Agents can prevent potential cyberthreats & protect data via features such as AES-256 encryption and two-factor authentication. Read more about ConnectWise Control
Secure remote access software
BeyondTrust Remote Support (formerly Bomgar Remote Support) is the industry's top solution for securely accessing and supporting any device or system, located anywhere in the world. Read more about BeyondTrust
Online conferencing and meeting tool
join.me is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each other at the same time. Read more about Join.me
A Complete Business Cloud Phone System Solution
RingCentral Office integrates phone, video, meetings, and messaging in one reliable, easy-to-use solution. Read more about RingCentral
Intercom is modern business messaging at scale
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email Read more about Intercom
Live chat and customer messaging for businesses of all sizes
Userlike is live chat software for website and mobile messaging support. Help your customers via a chat window on your site or your customers' favorite messaging app such as WhatsApp, Facebook and more. Read more about Userlike
Customer and employee experience management platform.
SoGoSurvey is a cloud-based software that enables the creation of employee engagement surveys, customer satisfaction surveys, and online polls. The platform offers all-encompassing enterprise feedback management, which helps organizations collect, analyze, and take action on data. Read more about SoGoSurvey
The world's leading cloud-based contact center software.
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity. Read more about Talkdesk
IT Service Desk & Asset Management Software
SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Server monitoring software
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks
Team communication built for business.
HipChat is team communication built for business. HipChat offers group chat, 1x1 chat, file sharing, video chat and more. Best of all, it's completely free! Read more about HipChat
Customer Service & Field Service Management Solutions
Engage with your customers when and where they are. Deliver service across every channel, over any device. Empower your customers with communities. Track key contact center metrics in real-time. And enable every employee to deliver outstanding service at every point of interaction. Read more about Salesforce Service Cloud
Happier customers live chat with Olark
Your customers know Olark live chat. They are looking for that little tab in the bottom corner of your website that says, “Click Here to Chat.” Sales and customer support teams love Olark live chat software! We let you be yourself and talk directly to the customers on your website right now. We believe the more human you are, the more you’ll... Read more about Olark
The first-ever truly unified voice and video solution.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. Read more about GoToConnect
Remote desktop software
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation. Read more about AnyDesk
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more Read more about Five9
Behavior Analytics for any business selling online.
Hotjar makes it easy to go beyond traditional web analytics & understand what people are really doing on your site. Read more about Hotjar
Live chat software for SMBs
Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization Read more about Pure Chat
Cloud communication platform for enterprises
Dialpad is a modern cloud communications system that provides organizations with the latest in VoIP telephony technology to keep teams connected and productive. Read more about Dialpad
Online reputation management
BirdEye is a reputation management software which helps businesses collect, monitor & market customer reviews with social listening, real-time analytics, & more Read more about BirdEye
Cloud Contact Center Software
NICE inContact delivers the most complete and customer-focused cloud platform for companies to transform their customer experiences. Read more about NICE inContact
Customer Satisfaction Survey, Net Promoter Score & CES 2.0
Nicereply is an online customer satisfaction survey software for measuring Customer Satisfaction (CSAT), Net Promoter Score (NPS) and Customer Effort Score (CES) per agent, team or company-wide, helping hundreds of teams to measure and improve the quality of their customer service Read more about Nicereply
Open source call center software with predictive dialer
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat Read more about VICIdial