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Service Desk Software

Here's our list of apps for Service Desk Software. Filters help you narrow down the results to find exactly what you’re looking for.

129 Software options

HaloITSM

ITSM solution for managing incidents & assets

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. Read more about HaloITSM

Zoho Desk

Customer service software for businesses of all sizes

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations. Read more about Zoho Desk

Zendesk Suite

AI powered customer service across all channels

Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk Suite

Atera

Cloud and mobile-based IT management platform with AI

Atera’s all-in-one service desk and RMM platform is specifically tailored to help IT professionals streamline and manage their daily work end-to-end. This includes service desk, Intelligent and AI-Powered Ticketing, IT Automation, and Reporting – all in one centralized, integrated dashboard. Read more about Atera

Freshservice

A complete IT service management (ITSM) tool for business

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools. Read more about Freshservice

Freshdesk

Online helpdesk system and customer service software

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk

LiveAgent

Multichannel customer care solution with an AI chatbot

LiveAgent is the ultimate service desk software for customer service teams. It helps businesses manage service requests through all communication channels from a single interface. LiveAgent is a leader in delivering seamless customer experiences. Start with a 30-Day free trial, no credit card needed Read more about LiveAgent

Intercom

Intercom is bringing AI-first Customer Service to the world

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Read more about Intercom

Bitrix24

Your ultimate workspace

Bitrix24 #1 FREE service desk (helpdesk) solution. Used by 12 million companies. Cloud, mobile, open source editions. Read more about Bitrix24

TeamSupport

Cloud-based customer support solution for B2B SaaS

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. Read more about TeamSupport

JIRA Service Management

IT service platform for unified support

JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it... Read more about JIRA Service Management

Spiceworks Cloud Help Desk

Server and website monitoring software

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most! Read more about Spiceworks Cloud Help Desk

SolarWinds Service Desk

IT Service Desk & Asset Management Software

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk

SysAid

AI-enabled ITSM platform for businesses of all sizes

SysAid is the most advanced AI-Powered Service Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency. Read more about SysAid

NinjaOne

NinjaOne simplifies IT with one platform

NinjaOne simplifies IT for 35,000+ customers with one platform for endpoint management, autonomous patching, backup and remote access. Read more about NinjaOne

ManageEngine ServiceDesk Plus

Cloud IT Help Desk Software

ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size & large enterprises to manage and troubleshoot IT requests Read more about ManageEngine ServiceDesk Plus

Tempo Timesheets

Software for managing time tracking in Jira.

Timesheets by Tempo is a time tracking software in Jira which enables teams to track time online, and collect reliable data for reporting, invoicing, accounting, and more. The app gives users the flexibility to track time on-the-go via iOS and Android smartphone devices. Read more about Tempo Timesheets

Issuetrak

Issue tracking and workflow automation platform

Issuetrak is an issue tracking and workflow management software designed for service-driven industries including manufacturing, healthcare, and finance. The platform features omnichannel ticket submission, automated issue assignment, customizable task flows, and a comprehensive knowledge base for information management. Organizations can deploy... Read more about Issuetrak

Milvus

IT management system and help desk solution

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more. Read more about Milvus

HubSpot Service Hub

Cloud-based customer service solution for firms of all sizes

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more. Read more about HubSpot Service Hub

Vivantio

Flexible Software. Focused Service.

The Vivantio platform allows you to focus on the tools that make sense for your organization's unique service model: from incident, problem and change requests, to service requests, client knowledge and asset management. The platform scales to meet the complex business needs of B2B IT service teams. Read more about Vivantio

ACMP Suite

Keep clients running!

In a world full of unpredictability, choosing the right partner is crucial. We are your guide on the path to greater simplicity and efficiency. ACMP offers modular and scalable solutions for your specific challenges in the IT department. Read more about ACMP Suite

Autotask PSA

IT Business Management Software Platform

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability. Read more about Autotask PSA

TeamDynamix

IT service management platform

TeamDynamix ITSM & PPM solutions are designed to provide organizations with the tools and methodology required to streamline IT and enterprise service management processes, procedures, and tasks. Read more about TeamDynamix

Hiver

Modern, AI help desk software built for fast teams.

Hiver is a modern, AI service desk that helps IT teams resolve issues quickly without the complexity of legacy tools. Requests from email, chat, and portals are centralized in one place, with AI triage, automations, collaboration, self-service, and reporting to boost performance. Read more about Hiver

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Related categories

IT Asset Management Software

IT Service Software

Issue Tracking Software

Knowledge Management Software

Knowledge Base Software

Help Desk Software

Customer Service Software

IT Management Software