Here's our list of apps for Customer Communications Management Software. Filters help you narrow down the results to find exactly what you’re looking for.

99 Software options

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media Read more about LiveAgent
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
Pipedrive is a CRM & pipeline management tool for small and medium sized sales teams that helps users focus on actions that matter Read more about Pipedrive
Turn every interaction into an opportunity to create loyal, happy customers for life. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience. Read more about Front
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Read more about Zendesk
Zoho Desk is a web-based customer communication management application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use. Read more about Zoho Desk
Bitrix24 #1 FREE CRM, customer communication and helpdesk. Cloud, mobile, open source. Used by 5 million businesses. Get your free multichannel contact center today and manage email, phone calls, live chat, messengers and social network customer requests in one place. Read more about Bitrix24
Podium is an Interaction Management platform used for reputation management, review generation, messaging customers on any channel. Gather feedback, text customers, get reviews - all with Podium. Read more about Podium
The ONLY customer communications app specifically DESIGNED FOR SHOPIFY (integrates with Magento & BigCommerce too). Centralize your helpdesk by connecting all channels in one place - email, live chat, phone, Facebook, Instagram & more. Cut support times by 43% with the #1-rated helpdesk on Shopify. Read more about Gorgias
Address products to the right audience by creating and analyzing targeted marketing campaigns with Maropost, an interactive marketing & campaign management tool Read more about Maropost
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
Rooftop is a collaboration platform designed to help teams with email management, customer support, and task/project management. It allows users to manage incoming and outgoing messages, collaborate on emails and tasks, and keep track of team performance. Read more about Rooftop
A solution optimized for cost, speed and quality, Gupshup's smart messaging platform helps acquire, engage, and retain customers with a single API to access every communication channel your customers use for all your business messaging needs. Read more about Gupshup
WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more. Read more about WhatsApp
Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service Read more about Telegram
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications. Read more about Viber
Step up to all-in-one sales & marketing software designed for entrepreneurs, startups and larger teams. Our platform organizes your customer information and daily work in one place so you have more time to focus on growing your business and delivering great service. Read more about Keap
Userlike is your holistic platform for web chat and mobile messaging. Switch to a better method of customer communication. For your customers, service team and managers. Read more about Userlike
HoneyBook is a client management tool designed for small business owners and freelancers to help manage and process payments, bookings, contracts, and more and aid collaboration and communication. Start a 7 day free trial today. Read more about HoneyBook
Weave is a cloud-based team communication solution designed to help healthcare, veterinary, and accounting organizations interact with customers and employees through chats, emails, and calls. Read more about Weave
Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. Read more about Help Scout
ZoomInfo powered by DiscoverOrg is a cloud-based lead generation platform for B2B organizations. It uses buyer intent data to help sales and marketing teams prioritize prospects. Intent insights are provided for online research activities, organizational changes, funding announcements, and more. Read more about ZoomInfo
Communicate with customers in a flash with amoCRM’s one-click calling, full email sync, social media and messenger integrations. Built for SMBs and entrepreneurs. Read more about amoCRM
ReminderCall.com is a cloud-based appointment reminder system designed to help small to large practices within the medical industry send automated reminders to patients through calls, emails and text messages from existing EHR, EMR and other scheduling software that the business already uses. Read more about ReminderCall.com
Textline is a plug-and-play text messaging software designed to help businesses securely communicate with clients using various phone numbers. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform enables healthcare providers to obtain, document, and store patient consent using built-in automation capabilities. Read more about Textline
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more Read more about Zingle
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
CallingPost is a communication platform that helps organizations such as churches, schools, healthcare, and universities broadcast messages to individuals through phone calls, texts, and emails. Administrators can create contact groups to relay audio or text messages to multiple people at once. Read more about CallingPost
Record, share, and track video messages to anyone, from anywhere, so you can communicate more effectively and efficiently. Get better engagement with your messaging so you can start more conversations, convert more leads, and increase your customer's success. Read more about BombBomb
Preferred Patron provide customer loyalty and gift card management programs to businesses of all sizes, across many diverse industries Read more about Preferred Patron Loyalty
FreeAgent is a complete CRM platform with robust work management. We help teams get everything in one place, work more collaboratively to get more done, and track and improve performance. FreeAgent empowers leaders to optimize sales, marketing, customer success, project management and more. Read more about FreeAgent CRM
JivoChat is a live chat software that offers customizable web & mobile chat widgets with 20 language options, and web-based, desktop, and mobile agent apps, including real-time visitor monitoring, pageview histories, email chat transcripts, file transfers, canned responses, customer ratings, & more Read more about JivoChat
Demandforce helps businesses automate front office tasks and streamline communications with an all-in-one solution. From automated appointment reminders to robust reputation management, only Demandforce uniquely combines all the features and functionality a business needs to grow, in one place. Read more about Demandforce
Chekkit is a text messaging platform designed to help businesses collect reviews, accept payments, communicate with customers via web chat, video calls, or other channels, and manage conversations on a unified platform. Supervisors can track competitors and Google search results. Read more about Chekkit
Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more Read more about Heymarket
OneSignal is a customer engagement platform that powers mobile push, web push, email, and in-app messages for developers and marketers. Designed to empower communication, OneSignal offers tools such as A/B testing, analytics, personalization, segmentation, and more. Read more about OneSignal
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat Read more about Quiq Messaging
Support existing clients and new leads with questions when our live chat agents answer and triage support requests. Read more about Smith.ai
Kimoby is a leading cloud-based communication platform that offers Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. Using the data and resources that businesses already have, Kimoby makes it easy to boost engagement and sales. Read more about Kimoby
USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more. Read more about USU Knowledge Management
Trengo is a collaboration platform that provides businesses with a shared inbox to manage team communication and interact with customers across multiple channels such as WhatsApp, emails, chat, social media platforms, and voice calls. Read more about Trengo
The Messenger Communication Platform is a web-based customer communications solution for businesses of all sizes that allows customer service teams to interact with their customers through integrated chat systems such as Facebook Messenger, WhatsApp, Apple Business Chat, Viber, and Telegram Read more about Messenger Communication Platform
Built from the ground up with cutting edge Internet technologies, Samespace unites your business communication in one place. Businesses can seamlessly engage with customers and prospects using voice or chat, monitor conversations as they happen and manage teams at scale. Read more about Samespace
Omnichannel marketing solution that reaches audiences through customer loyalty programs and data management to gain a 360 degree view on customer profiles with 5 modules including data management, audience builder, omnichannel orchestration, customer retention, and customer intelligence. Read more about Scal-e
Get a OneStop Client Portal, under your brand, to drive and manage the continuous connections that are critical for your business. Read more about Moxtra
Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business. Now in our 9th year serving customers, we have direct carrier connections, a robust ISO 9001 cloud database and dozens of pre-built features with a full UI or SMS API. More Features. Half the Price. Read more about TrueDialog
DataOceans is a customer communications management software designed to help businesses in the telecommunications, media, healthcare, finance, and other sectors compile customer-related data to deliver personalized interactions. Administrators can gain insights into consumer behavior to launch marketing campaigns and generate revenue opportunities. Read more about DataOceans
The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences. Read more about Certainly
Wapp Blaster is a mobile and SMS marketing software that helps businesses attach videos and photos to send messages in bulk. Key features include dynamic messages creation, auto group posting, multi-language functionality, anti-blocking algorithm, contacts extractor, and anti-block functionality. Read more about Wapp Blaster

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