---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Jira vs Freshservice. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Jira vs Freshservice Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Product Roadmap Software](/directory/989/product-roadmap/software) > [Jira \<span\>vs\</span\> Freshservice](https://www.getapp.co.nz/compare/9953/91351/jira/vs/freshservice)

# Compare Jira vs Freshservice

Canonical: https://www.getapp.co.nz/compare/9953/91351/jira/vs/freshservice

> Detailed comparison between Jira and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Jira | Freshservice |
| **Overall rating** | 4.4/5 | 4.5/5 |
| **Total Reviews** | 15381 | 724 |
| **Starting Price** | US$7.91 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Jira

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Dashboard
- Document Management
- For IT Project Management
- HR Management
- Issue Scheduling
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Data
- Scheduling
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Team Collaboration
- Workflow Management

### Freshservice

- API
- Activity Tracking
- Audit Trail
- Configurable Workflow
- Dashboard
- Document Management
- For IT Project Management
- HR Management
- Issue Scheduling
- Monitoring
- Prioritisation
- Project Management
- Real-Time Chat
- Real-Time Data
- Scheduling
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Team Collaboration
- Workflow Management

## Links

- [View Jira Profile](https://www.getapp.co.nz/software/9953/jira)
- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.co.nz/compare/9953/91351/jira/vs/freshservice)

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