---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Jira vs Hiver. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Jira vs Hiver Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Product Roadmap Software](/directory/989/product-roadmap/software) > [Jira \<span\>vs\</span\> Hiver](https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver)

# Compare Jira vs Hiver

Canonical: https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver

> Detailed comparison between Jira and Hiver. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Jira | Hiver |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 15371 | 147 |
| **Starting Price** | US$7.91 | US$55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Jira

- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Templates
- Transcripts/Chat History
- Workflow Management

### Hiver

- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Dashboard
- Incident Management
- Issue Management
- Monitoring
- Prioritisation
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Search/Filter
- Status Tracking
- Surveys & Feedback
- Templates
- Transcripts/Chat History
- Workflow Management

## Links

- [View Jira Profile](https://www.getapp.co.nz/software/9953/jira)
- [View Hiver Profile](https://www.getapp.co.nz/software/20502/hiver)
- [View Original Comparison](https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Jira vs Hiver Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Jira vs Hiver. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver","about":[{"@id":"https://www.getapp.co.nz/software/9953/jira#software"},{"@id":"https://www.getapp.co.nz/software/20502/hiver#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Jira","description":"Jira is a comprehensive project management and work tracking software designed to empower teams of all sizes, from startups to large enterprises. With its robust features, Jira enables organizations to plan, track, and release world-class software with ease.\nAt the core of Jira's functionality is its ability to help every team organize their work, create milestones, and map dependencies. Users can visualize their progress through intuitive lists, boards, backlogs, and calendars, ensuring everyone stays aligned and informed. Jira's seamless integration capabilities allow teams to connect their favorite tools from the Atlassian Marketplace, keeping Jira as the central hub for all their work.\nJira's powerful goal alignment features enable teams to link their tasks directly to company objectives, ensuring that every effort contributes to the project goals. The software's real-time data and insights provide visibility into project progress, allowing teams to identify risks and optimize their performance. Rovo, Atlassian’s AI-powered offering, enables all teams to harness AI’s potential through personalized enterprise search and chat, out-of-the-box agents, and highly tailored agentic workflows, letting anyone act like a Jira expert (even if they’re not). Whether you're managing a complex project or tackling everyday tasks, Jira's versatility and customization options make it an ideal solution for teams seeking to drive their initiatives forward with confidence and efficiency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/547ea8f7-13ad-4fed-a470-5a29272d2dc7.png","url":"https://www.getapp.co.nz/software/9953/jira","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/9953/jira#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":15371,"ratingValue":4.4},"offers":{"price":"7.91","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Hiver","description":"Hiver is a modern, AI customer service platform designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports &amp; Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ddd5c10-de35-43ad-8946-82a9d83e9641.png","url":"https://www.getapp.co.nz/software/20502/hiver","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/20502/hiver#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":147,"ratingValue":4.7},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Product Roadmap Software","position":2,"item":"/directory/989/product-roadmap/software","@type":"ListItem"},{"name":"Jira vs Hiver","position":3,"item":"https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/9953/20502/jira/vs/hiver#breadcrumblist"}]}
</script>