---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs optimise-it. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs optimise-it Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Zendesk Suite \<span\>vs\</span\> optimise-it](https://www.getapp.co.nz/compare/9448/2073877/zendesk/vs/optimise-it)

# Compare Zendesk Suite vs optimise-it

Canonical: https://www.getapp.co.nz/compare/9448/2073877/zendesk/vs/optimise-it

> Detailed comparison between Zendesk Suite and optimise-it. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | optimise-it |
| **Overall rating** | 4.4/5 | 5.0/5 |
| **Total Reviews** | 4072 | 1 |
| **Starting Price** | US$39.00 | €199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### Zendesk Suite

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### optimise-it

- API
- Autoresponders
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Geotargeting
- Mobile Access
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Monitoring
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.nz/software/9448/zendesk)
- [View optimise-it Profile](https://www.getapp.co.nz/software/2073877/optimise-it)
- [View Original Comparison](https://www.getapp.co.nz/compare/9448/2073877/zendesk/vs/optimise-it)

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