---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs Centribal. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Centribal Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> Centribal](https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal)

# Compare Zendesk Suite vs Centribal

Canonical: https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal

> Detailed comparison between Zendesk Suite and Centribal. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Centribal |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 4072 | 4 |
| **Starting Price** | US$39.00 | US$140.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customer Support
- Customisable Branding
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Centribal

- API
- Alerts/Escalation
- CRM
- Chat/Messaging
- Communication Management
- Configurable Workflow
- Customer Support
- Customisable Branding
- Feedback Management
- Live Chat
- Multi-Channel Communication
- Multi-Channel Management
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.nz/software/9448/zendesk)
- [View Centribal Profile](https://www.getapp.co.nz/software/2060337/centribal)
- [View Original Comparison](https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Centribal Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs Centribal. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal","about":[{"@id":"https://www.getapp.co.nz/software/9448/zendesk#software"},{"@id":"https://www.getapp.co.nz/software/2060337/centribal#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.co.nz/software/9448/zendesk","@id":"https://www.getapp.co.nz/software/9448/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Centribal","description":"Centribal is a platform for creating and managing chatbots with Artificial Intelligence (AI). Train your chatbots thanks to NLP Natural Language Processing and make it grow as far as you want. It will allow us to use external APIs to make requests for information and to be able to return it to the user in the chatbot.\nWe will be able to configure the type of request, the API link, the JSON that will bring the information from the web service, authentication type, and the error message if the API fails.\nUsing Centribal's Webhook, text messages can be received from an external system, proactively giving information to a user from the chat window, without the user having to interact.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c3a0c6db-a240-4fb6-981e-e90a47c4888c.png","url":"https://www.getapp.co.nz/software/2060337/centribal","@id":"https://www.getapp.co.nz/software/2060337/centribal#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":4},"offers":{"price":"140","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Zendesk Suite vs Centribal","position":3,"item":"https://www.getapp.co.nz/compare/9448/2060337/zendesk/vs/centribal","@type":"ListItem"}]}]}
</script>