---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs SuiteCRM. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs SuiteCRM Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> SuiteCRM](https://www.getapp.co.nz/compare/9448/112771/zendesk/vs/suitecrm)

# Compare Zendesk Suite vs SuiteCRM

Canonical: https://www.getapp.co.nz/compare/9448/112771/zendesk/vs/suitecrm

> Detailed comparison between Zendesk Suite and SuiteCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | SuiteCRM |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 4079 | 48 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customisable Templates
- Dashboard
- Document Storage
- Email Management
- Email Templates
- Full Text Search
- Lead Management
- Mobile Access
- Reporting & Statistics
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Task Management
- Templates
- Workflow Management

### SuiteCRM

- API
- Activity Tracking
- CRM
- Collaboration Tools
- Customisable Templates
- Dashboard
- Document Storage
- Email Management
- Email Templates
- Full Text Search
- Lead Management
- Mobile Access
- Reporting & Statistics
- Reporting/Analytics
- Sales Pipeline Management
- Search/Filter
- Social Media Integration
- Task Management
- Templates
- Workflow Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.nz/software/9448/zendesk)
- [View SuiteCRM Profile](https://www.getapp.co.nz/software/112771/suitecrm)
- [View Original Comparison](https://www.getapp.co.nz/compare/9448/112771/zendesk/vs/suitecrm)

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