---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs Smartsupp. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Smartsupp Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Zendesk Suite \<span\>vs\</span\> Smartsupp](https://www.getapp.co.nz/compare/9448/101363/zendesk/vs/smartsupp-live-chat)

# Compare Zendesk Suite vs Smartsupp

Canonical: https://www.getapp.co.nz/compare/9448/101363/zendesk/vs/smartsupp-live-chat

> Detailed comparison between Zendesk Suite and Smartsupp. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zendesk Suite | Smartsupp |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 4072 | 343 |
| **Starting Price** | US$39.00 | US$17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Smartsupp

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.nz/software/9448/zendesk)
- [View Smartsupp Profile](https://www.getapp.co.nz/software/101363/smartsupp-live-chat)
- [View Original Comparison](https://www.getapp.co.nz/compare/9448/101363/zendesk/vs/smartsupp-live-chat)

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