---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs Feefo. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zendesk Suite vs Feefo Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Zendesk Suite \<span\>vs\</span\> Feefo](https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo)

# Compare Zendesk Suite vs Feefo

Canonical: https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo

> Detailed comparison between Zendesk Suite and Feefo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zendesk Suite | Feefo |
| **Overall rating** | 4.4/5 | 3.5/5 |
| **Total Reviews** | 4072 | 4 |
| **Starting Price** | US$39.00 | £149.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zendesk Suite

- API
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management

### Feefo

- API
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Multi-Channel Communication
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Template Management

## Links

- [View Zendesk Suite Profile](https://www.getapp.co.nz/software/9448/zendesk)
- [View Feefo Profile](https://www.getapp.co.nz/software/100817/feefo)
- [View Original Comparison](https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zendesk Suite vs Feefo Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Zendesk Suite vs Feefo. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo","about":[{"@id":"https://www.getapp.co.nz/software/9448/zendesk#software"},{"@id":"https://www.getapp.co.nz/software/100817/feefo#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Zendesk Suite","description":"Zendesk Suite is a comprehensive customer and employee service platform that applies artificial intelligence to facilitate support operations across chat, email, voice and messaging channels. The system enables organizations to centralize interactions with customers and staff while accommodating varied workflows in enterprise and small business contexts. This platform addresses support requirements across retail, financial services, education, government, manufacturing, software, healthcare and telecommunications sectors. It is designed to streamline routine service tasks and enhance agent effectiveness.\n\nThe core of the platform is a Resolution Learning Loop that refines automation and quality with each interaction by leveraging unified conversation data. AI agents handle routine inquiries and a Copilot feature aids human agents by surfacing relevant context and suggested responses. The ticketing system consolidates requests from multiple channels into a single interface that presents comprehensive case histories for faster issue resolution. Additional modules include advanced live chat, self-service knowledge management, voice support and quality assurance tools combined with workforce management functionality for optimized scheduling and load balancing.\n\nZendesk Suite integrates with a wide range of third-party applications and services through open APIs and its marketplace of extensions. It supports direct connections to collaboration platforms such as Slack, customer relationship management systems including Salesforce and e-commerce platforms like Shopify. For bespoke requirements the platform provides developer toolkits and professional services to tailor workflows and implement custom connectors. Security measures include end-to-end encryption, detailed role-based access controls and compliance with global data protection standards such as the General Data Protection Regulation, the Health Insurance Portability and Accountability Act and Service Organization Controls two.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a1f280f2-059b-48c4-8840-1b28f13d6d5c.png","url":"https://www.getapp.co.nz/software/9448/zendesk","@id":"https://www.getapp.co.nz/software/9448/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Feefo","description":"Feefo helps both consumers and businesses make the right decisions.   \n\nIt is a cloud-based consumer reviews and insights platform, which enables you to collect, manage and respond to consumer feedback. Feefo's dashboard provides integration tools such as an API and a Facebook app for social sharing.\n\nFeefo hosts all reviews and ratings on its own website but its flexible feedback displays allow you to showcase reviews on your own website with various customizable options such as, rating percentage display, star rating display and text display, which you can use across the full range of customer touchpoints.\n\nYou can also provide ratings data to Google, meaning a star rating will be displayed against your product in the Google search results pages.\n\n Founded in 2010, Feefo works with 6,500+ brands worldwide to collect reliable and constructive reviews they can learn from and display. Feefo invites verified customers to leave feedback, which results in reliable, fake-free reviews, so consumers can learn how people like them feel about different products and services. And companies can discover what they’re doing right, and where they can improve. This allows Feefo’s clients to create transparent, trusted relationships and deliver exceptional services that their customers can depend on - every time.   \n\nFeefo's team of technology specialists, industry experts, and multi-lingual client services champions, operates across various sectors, including travel, retail, automotive, and finance. Feefo’s bespoke artificial intelligence, business insight, review software and compliance solutions help increase client sales and reduce churn. As a Google Premier Partner, its clients can improve their search and paid conversion rates too.   \n\nFeefo is proud to work with companies, large and small, from household names to local heroes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/398622b3-2e95-42f2-9e81-0e1aadfc3520.png","url":"https://www.getapp.co.nz/software/100817/feefo","@id":"https://www.getapp.co.nz/software/100817/feefo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.5,"bestRating":5,"ratingCount":4},"offers":{"price":"149","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Zendesk Suite vs Feefo","position":3,"item":"https://www.getapp.co.nz/compare/9448/100817/zendesk/vs/feefo","@type":"ListItem"}]}]}
</script>