---
description: Our free tool can help you get a quick and detailed side-by-side comparison for JIRA Service Management vs OpenText Service Management. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JIRA Service Management vs OpenText Service Management Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Remote Monitoring and Management (RMM) Software](/directory/1767/remote-monitoring-and-management/software) > [JIRA Service Management \<span\>vs\</span\> OpenText Service Management](https://www.getapp.co.nz/compare/91811/2067075/jira-service-management/vs/service-management-automation)

# Compare JIRA Service Management vs OpenText Service Management

Canonical: https://www.getapp.co.nz/compare/91811/2067075/jira-service-management/vs/service-management-automation

> Detailed comparison between JIRA Service Management and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | OpenText Service Management |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 770 | 0 |
| **Starting Price** | US$20.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Key features

### JIRA Service Management

- API
- Analytics
- Asset Tracking
- Automated Routing
- Bug/Issue Capture
- Change Management
- Customer Complaint Tracking
- Customer Support
- Customisable Templates
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Scheduling
- Self Service Portal
- Support Ticket Management

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management
- Customer Support
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.getapp.co.nz/software/91811/jira-service-management)
- [View OpenText Service Management Profile](https://www.getapp.co.nz/software/2067075/service-management-automation)
- [View Original Comparison](https://www.getapp.co.nz/compare/91811/2067075/jira-service-management/vs/service-management-automation)

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