---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs ServiceTeam ITSM. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs ServiceTeam ITSM Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> ServiceTeam ITSM](https://www.getapp.co.nz/compare/91754/2063990/salesforce-1-service-cloud/vs/serviceteam-itsm)

# Compare Salesforce Service Cloud vs ServiceTeam ITSM

Canonical: https://www.getapp.co.nz/compare/91754/2063990/salesforce-1-service-cloud/vs/serviceteam-itsm

> Detailed comparison between Salesforce Service Cloud and ServiceTeam ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | ServiceTeam ITSM |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 820 | 0 |
| **Starting Price** | US$25.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Salesforce Service Cloud

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

### ServiceTeam ITSM

- API
- Access Controls/Permissions
- Activity Tracking
- Alerts/Escalation
- Availability Management
- Capacity Management
- Change Management
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Help Desk Management
- Incident Management
- Multi-Channel Communication
- Prioritisation
- Reporting & Statistics
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
- [View ServiceTeam ITSM Profile](https://www.getapp.co.nz/software/2063990/serviceteam-itsm)
- [View Original Comparison](https://www.getapp.co.nz/compare/91754/2063990/salesforce-1-service-cloud/vs/serviceteam-itsm)

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