---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs eDesk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs eDesk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/3083/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> eDesk](https://www.getapp.co.nz/compare/91754/102115/salesforce-1-service-cloud/vs/xsellco-helpdesk)

# Compare Salesforce Service Cloud vs eDesk

Canonical: https://www.getapp.co.nz/compare/91754/102115/salesforce-1-service-cloud/vs/xsellco-helpdesk

> Detailed comparison between Salesforce Service Cloud and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | eDesk |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 824 | 71 |
| **Starting Price** | US$25.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### eDesk

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Order Tracking
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
- [View eDesk Profile](https://www.getapp.co.nz/software/102115/xsellco-helpdesk)
- [View Original Comparison](https://www.getapp.co.nz/compare/91754/102115/salesforce-1-service-cloud/vs/xsellco-helpdesk)

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