---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Salesforce Service Cloud vs C-Desk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Salesforce Service Cloud vs C-Desk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Salesforce Service Cloud \<span\>vs\</span\> C-Desk](https://www.getapp.co.nz/compare/91754/1003379/salesforce-1-service-cloud/vs/c-desk)

# Compare Salesforce Service Cloud vs C-Desk

Canonical: https://www.getapp.co.nz/compare/91754/1003379/salesforce-1-service-cloud/vs/c-desk

> Detailed comparison between Salesforce Service Cloud and C-Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | C-Desk |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 820 | 27 |
| **Starting Price** | US$25.00 | US$200.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### Salesforce Service Cloud

- CRM
- Communication Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

### C-Desk

- CRM
- Communication Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Routing
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.getapp.co.nz/software/91754/salesforce-1-service-cloud)
- [View C-Desk Profile](https://www.getapp.co.nz/software/1003379/c-desk)
- [View Original Comparison](https://www.getapp.co.nz/compare/91754/1003379/salesforce-1-service-cloud/vs/c-desk)

-----

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